Customer Service Associate

Aissatou Abdoulaye

Bronx, NY 718-***-**** *******************@*****.***

Professional Summary

Adaptable and self-motivated medical coder with six years of customer service experience and two years in the medical field. Skilled in working effectively in fast-paced environments while achieving exceptional customer satisfaction rates. Seeking to utilize AAPC certification to provide high-quality coding services in a professional and confidential manner.

Work Experience

Urban Health Plan Bronx, NY

Referral Specialist November 2022 to Present

● Collaborate with the Patient Care Coordinator to coordinate all aspects of over 100 referrals per week on behalf of patients, streamlining operations by utilizing an in-depth knowledge of the industry

● Utilize EMR systems to enter appropriate data and ensure clients are PCP aligned

● Process referrals through a variety of platforms including Equipo, Epic, and E-fax; securing insurance authorizations as needed to aid patients in securing first-available appointments

● Lead daily huddles to keep tabs on the status of referrals and go over the day’s goals and expectations

● Create a team-oriented environment by encouraging high performance and collaboration between 50 team members across multiple departments

Duane Reade by Walgreens Manhattan, NY

Customer Service Associate January 2019 to November 2022

● Offered dedicated customer service to over 50 clients per day, utilizing time management and problem-solving skills to resolve 99% of issues on first contact

● Boosted sales by 25% by upselling products and remaining up-to-date on evolving sales and marketing promotions

● Communicated effectively with management, peers, and clients to minimize misunderstandings and keep everybody informed on key issues

Dr. Jays Bronx, NY

Customer Service Associate July 2018 to January 2019

● Processed 70+ transactions per shift, utilizing a point of sale system effectively and accurately to minimize customer wait times

● Took on additional shifts as needed to ensure store was appropriately staffed during peak hours

● Stocked front-lane merchandise in an eye-catching manner, double checking all prices and product placement to reduce errors

Skills

Medical Coding, Medical Terminology, Insurance Processing, HCPCS Level 2, ICD-10-CM,CPT coding, Microsoft Office, Epic, Operational Efficiency, Customer Service, Teamwork, Technology, Computer Software Education & Certifications

Medical Billing and Coding Certification ABC Training Center AAPC CPC Certified professional coder ABC Training Center

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