Customer Service Administrative Assistant
Resume:
Sandra Castaneda
Oxnard, CA ****3
***********@*****.***
Qualifications:
●Over 15 years established in Customer service and administration.
●Problem solver and efficiently work at a fast pace.
●Strong work ethic and team player.
●Dedicated to strong loyalty to the organization.
Work Experience:
Escalera Pest control: 3/15/2021-4/22/2024
Customer service admin/Office assistant
Answer phones;schedule service appointments for general pest control and termite inspections; Assist customers/owners, realtors, 3rd party vendors and property management/HOA with quotes and inquiries via email; phones; text messages; web leads. Schedule/coordinate treatments, fumigations and repairs with technicians; crewman, inspector and 3rd party vendors. Email customer work authorizations for all scheduled services. Billing/invoicing services completed; collections; input checks and credit card payments. Run daily/monthly reports for overall stats. Follow up on complaints to ensure solutions.
Allguard Termite and Pest Control: 7/20/2020-1/28/2021
WDO /Customer service /Administrative Assistant
Answer phones; respond to all customer inquiries via email (web leads); type termite reports; schedule assessments for service; schedule /coordinate all aspects of treatments (from beginning process of scope of work to the end of work completed), repairs, treatments and fumigations; coordinate schedules with technicians and crewmen; WDO state upload inspections; assist with collections; collect customer deposits; post payments on customer accounts, post online bank deposits; follow up on complaints and scheduled paperwork deadlines; respond to customers, property management inquiries, and or vendors from emails, phones; scan customer work agreements.
Clark Pest Control: 7/8/2015-7/18/2020
Customer service /Administrative Assistant
Answer customer calls, email inquiries; filing; assist with WDO typing report; state upload; scheduling assessments; create customer accounts/profiles for existing service; collections for residential and commercial accounts; assist with payroll and human resource inquiries; tracking and inputting employee sales and commissions; run daily reports for account accuracy and inaccuracies (such as overpayments, collections, missing times on timesheets and or missing data) ; assist branch manager and department supervisor; maintain files; dispatching route technicians; deposit cash; post payments (cash and or credit cards); scan customer work agreements.
John Hinde Gifts: 3/3/2014-1/9/2015
Customer service representative
Enter and confirm purchase orders; invoicing; provide tracking and follow up with customers; follow up with new business leads; inventory on products, filing; communication with sales reps; create RMA’s.
Exact Staff: 9/24/2012-2/28/2014
Vortex Industries, Inc.
Administrative assistant /Customer service representative
Schedule service orders and assessments; assist with payroll and commissions for technicians and sales reps; collections; dispatching assist sales reps emailing electronic literature packets to develop new business.
Clark Pest Control: 4/12/2004-8/23/2012
Customer service/Administrative assistant
Answer customer calls, email inquiries; filing; assist with WDO typing report; state upload; scheduling assessments; collections for residential and commercial accounts; assist with payroll and human resource inquiries; invoicing; run daily reports; assist branch manager and department supervisor; maintain files; dispatching route technicians; deposit cash.
Culligan Water: 2/11/2002-4/9/2004
Customer service representative
Answer incoming phone calls; billing; scheduling assessments; assist in dispatching ; data entry; assist sales representatives with new sales leads; filing.
Education:
Channel Islands High School-1993
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