Customer Service Care
Resume:
Regina Marshall
Reasoning for gap of employment cause of coronavirus pandemic.
Missouri City, TX 77489
******************@*****.***
Customer service sales expert who identified customer needs delivers effective solutions to problems. Committed to providing high quality customer care to create a positive experience. Authorized to work in the US for any employer
Work Experience
Team Member
KFC-Missouri City, TX
October 2023 to Present
• Customer service: Greeting guests, taking orders, and providing friendly interactions
• Food preparation: Ensuring orders are accurate and efficiently prepared
• Cleaning: Maintaining a clean working environment
• Cash handling: Following procedures to maintain an accurate cash till
• Food safety: Following safety regulations
• I also contribute to a positive and collaborative work environment
• I also Resolves service and product problems. Ensures customer satisfaction and pleasant user experience.
Waitress
Cheddar's Scratch Kitchen-Houston, TX
March 2019 to Present
Train workers in food and preparation, and in service, and in safety procedures. Greet and seat guest and present menus and drink menus. Compile and balance cash receipts at the end of the day or shift. Supervise and participate in kitchen and dinning area cleaning activities. Resolve customer complaints regarding food and drinks Present bills and payment's
Increased customer satisfaction scores by 12%".
Customer Sales Representative
Comcast-Houston, TX
August 2022 to September 2023
• Answering inbound calls
• Taking payments
• Resolving conflicts
• Swiveled through multiple screens
• Placed orders and installation dates
• Sold multiple products
• Provided customer service
• Worked with multiple of systems with Microsoft and powerpoint
• Ability to multi-task, set priorities, follow-through while managing time efficiently and effectively
• Strong phone and verbal communication skills; listening and having empathy
• Previous experience in a call center environment of some kind is a plus
• Able to sit at computer and/or laptop for periods of time along with typing on keyboard, usage of headset to answer calls, able to use telephone and/or cellular phone Responsibilities
• Close sell with complete and accurate information regarding each phone call detailed in order
• Maintain high priority confidentiality on customer credit card information.
• Conduct warm calling to potential clients to generate leads and promote business development.
• Make outbound calls to prospects and engage in effective communication to build relationships and promote our services.
• Identify and qualify potential customers by understanding their needs and interests.
• Maintain accurate records of interactions and update customer information in the database.
• Collaborate with the sales team to schedule appointments or follow-up calls with qualified leads.
• Meet or exceed daily, weekly, and monthly targets for calls made and leads generated Sales Associate
7-Eleven-Houston, TX
May 2022 to April 2023
Compile and balance cash receipts at the end of the day or shift. Stock products
Prep food and and stations before and after shift
Clean and sanitize stations throughout the shift
Inventory
• Stocked the floor
• Maintained a clean service environment
• Provided pleasant customer service
• Maintaining high retention by focusing on identifying qualified applicants, developing leaders, empowering employees, and encouraging employee productivity
• Maintaining a clean, safe environment by complying with all health and sanitation procedures to ensure the store is presentable and that all products are in-stock
• Assist in implementing all merchandising and marketing programs
• Cash handling, fuel transactions
• multi-task, perform repeated bending, standing, and reaching, and occasionally lifting up to 50 pounds PC Technician
Calavo Growers Inc-Houston, TX
August 2021 to January 2022
Printed food labels for multiple food stores (Walmart, Target,Win Co,Brookshire,etc) Documented each order by store by product
PPE and place PPE out for other workers
Gathered each size label for each product for different stores Used multiple printing machines, also multiple computer Caregiver
Jacobs Home for Men-Houston, TX
May 2021 to August 2021
• Worked with 6 disable veterans men
• Gather morning medication for 6 patients
• Help each patient bath, changed clothes and groomed for the day
• Clean house and restroom
• Prepared meals breakfast,lunch and dinner
• Monitored each patient behavior throughout the day
• Drove patients doctor appointment
• Provided compassionate daily care
• Monitored daily health
• Prepared nutritious meals for patients
Customer Service Representative/Sales Associate
s4 Communications-Houston, TX
July 2016 to June 2018
Data Entry
Answering in coming calls
Assisted questions on bill or how to bring down bill amount by using bundle deals Entered different information while using four different screens Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Strong computer and typing skills
Customer Service representative
TeleCheck Services-Houston, TX
May 2007 to March 2009
Data Entry
Answering incoming calls
Disputed bad checks with different company
Helped Customers with a payment plan that works good for them Worked multiple screens
Customer Service Representative
ACS-Houston, TX
July 2006 to February 2007
Answering incoming calls
Upselling
Credit scores different
Assisted customers with different issues
Worked multiple screens at once
Education
High school or equivalent
Madison High school - Houston, TX
August 2001 to May 2005
Skills
• Customer Service
• Organizational Skills
• Sales
• Server
• fast learner
• training
• POS
• MS Office
• Microsoft Excel
• Call Center
• Customer Care
• Customer Support
• CSR
• Upselling
• Restaurant Experience
• Bartending
• Busser
• Food Handling
• Kitchen Experience
• Time management
• Typing
• Live chat
• Communication skills
• Retail sales
• English
• Customer service
• Typing
• Windows
• Upselling
• Sales
• IVR
• Inside sales
• Cash handling
• Telemarketing
• Microsoft Access
• Account management
• Conflict management
• POS
• Outbound sales
• Supervising experience
• CRM software
• Cash register
• Retail sales
• Training & development
• Leadership
• Negotiation
• Hospitality
• Business requirements
• Marketing
• Serving
• Business development
• Food handling
• Quality control
• Financial services
• Restaurant experience
• Bartending
• Cooking
• Continuous improvement
• Interviewing
• Team management
• Google Docs
• Salesforce
• Sales management
• Order entry
• Front desk
• SharePoint
• Clerical experience
• B2B sales
• Cleaning
• Host/hostess experience
• Food industry
• Caregiving
• Food service
• Meal preparation
• Kitchen experience
• Food preparation
• Food production
• Bussing
• Production planning
• Live chat
• Time management
• Communication skills
• Basic math
• Phone etiquette
• Computer skills
• Retail math
• Organizational skills
• Management
• Teaching
• Childcare
• Infant care
• Experience with children
• Toddler care
• Microsoft Office
• Customer support
• Administrative experience
• Data entry
• Microsoft Excel
• Office experience
• Microsoft Word
• Filing
• Cold calling
• Warehouse experience
• Writing skills
• Report writing
• Customer service
Certifications and Licenses
TABC
food handler certificate
Customer Service Specialist
January 2019 to Present
Food Handler Certification
Driver's License
Assessments
Customer focus & orientation — Proficient
February 2022
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
February 2022
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Completed
February 2022
Demonstrating customer service skills in a call center setting Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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