Media Production Children's Hospital

Ellie Grace Craig

515-***-**** ***********@*****.***

EDUCATION

University of Iowa Iowa City, IA

Bachelor in Communication Studies May 2024

Relevant Coursework: Introduction to Media Production, Media and Society, Interpersonal Communications, Organizational Leadership, Political Communication, Communication Leadership Skills, and Diversity in American Culture

EXPERIENCE

30 Hop Ankney, IA

Server July 2024- Present

● Deliver exceptional dining experiences by providing attentive and personalized service to guests, fostering a welcoming atmosphere that promotes repeat visits and strong customer relationships.

● Resolve customer issues with professionalism and efficiency, turning challenging situations into positive experiences through active listening and prompt solutions.

● Upsell and recommend menu items based on guest preferences, enhancing their dining experience and driving increased sales revenue.

● Contribute to maintaining the restaurant's cleanliness and organization, ensuring a polished and welcoming environment for all guests.

Iowa Athletic Club Coraville, IA

Server January 2022-July 2024

● Cultivated a warm and engaging environment by delivering attentive service, ensuring guests enjoyed a standout experience that fostered loyalty and positive feedback.

● Collaborated with kitchen and management teams to ensure smooth operations, from food preparation to customer satisfaction, maintaining high standards of service.

● Effectively managed high-volume shifts by balancing multiple tables, prioritizing tasks, and maintaining accuracy in orders, contributing to a fast-paced yet high-quality service environment.

● Guided the onboarding and training of new team members, promoting a collaborative and high-performance work culture dedicated to consistently delivering exceptional service.

● Maintained in-depth knowledge of the menu, including seasonal items and promotions, to provide informed recommendations and ensure guests had an elevated dining experience.

● Anticipated guest needs and proactively addressed concerns, ensuring a seamless dining experience and boosting overall customer satisfaction.

Leadership & Community Involvement

Tri Delta Iowa, IA

Member September 2021-May 2023

● Actively engaged in philanthropic initiatives, including participating in fundraising events to support St. Jude Children's Hospital, contributing to the sorority’s mission of raising awareness and funds for pediatric cancer research.

● Participated in recruitment efforts, fostering relationships with potential new members by showcasing the values and community spirit of Tri Delta, leading to successful chapter growth. Skills

Technical Skills: Tik Tok, Instagram, YouTube, Twitter, Canva, Microsoft Office Suite, Google Suite

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