Customer Service Administrative Assistant

Heidi Small

**** ******* **, *********, ** ***** ■ H: 512-***-**** ■ ************@*****.***

Professional Summary

Dedicated Customer Service Representative that provides exceptional customer service through active listening and problem solving. I also maintain an organized workspace, pay close attention to detail and am good at multitasking.

Skills

Customer and client relations

Conflict resolution

Good communication skills

Telephone etiquette

Excellent written and oral communication

Professional telephone demeanor

Experience

Administrative Assistant, 05/2019 to 08/2024

Ace Discount Glass – Austin, TX

Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.

Routed incoming calls and drafted detailed messages to expedite response.

Scheduled client appointments for team of 9 professional installers.

Monitored all installer's work calendar and scheduled appointments, meetings and travel.

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Customer Service Specialist, 03/2018 to 03/2019

Charter Communications (Spectrum) – Austin, TX

Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.

Helped numerous customers every day by approaching conversations with positive attitude and conflict resolution.

Identified customer issues with products or services, investigated causes, and initiated resolutions.

Conferred with customers about concerns with products or services to resolve problems and drive sales.

Educated customers on promotions to enhance sales.

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.

Customer Service Specialist, 09/2015 to 03/2018

Starwood Hotels & Resorts Worldwide – Austin, TX

Complied with company policies and procedures by encouraging positive and effective work environment among all employees.

Performed data entry to record call notes, suggestions and questions.

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.

Handled day-to-day customer contact via phones and emails.

Developed working relationships with internal and external customers while assisting with account management duties.

Education

Registered Medical Assistant: Medical Assisting, Aug 2007

Texas School of Business (Friendswood) - Friendswood, TX

Graduated valedictorian of class.

High School Diploma: Honors, Jun 1992

Pflugerville High School - Pflugerville, TX

GPA 3.8.

Graduated in top 5% of class.

Contact this candidate