Customer Service Representative

TAMEKO S. BILLINGSLEY

**** ***** ****** **** *****, Indiana 46816

Cell: 260-***-****

Email: *****************@*****.*** / *****************@******.***

OBJECTIVE:

“My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation”

SKILLS:

Familiar with MS Office, Excel, Trux

Scheduler/Quality Assurance/Inspector

Outstanding organizational/multitasking abilities

Proven experience as a dispatcher or relevant position

Meticulous problem-solving abilities

Strong interpersonal skills

Sound judgment and critical thinking

Excellent written and verbal communication

Inform field units with orders, traffic, obstacles and requirements

Exudes nothing short of a 5-star customer experience

Billed and collected insurance payments and co-pays

PROFESSIONAL SUMMARY:

GFL Environmental Inc. Fort Wayne, Indiana

Dispatcher, Customer Service Representative October 2022 – Present

Timely response to inbounds calls and accurately scheduling deliveries by technicians

Manage hours for drivers and deliveries, while maintaining extensive documentation

Provides exceptional customer service via phone, email, and other digital platforms

Engage with clients in a friendly and professional manner, actively listening to customer needs and concerns

Identify sales opportunities and schedule appointments for our technicians

Address customer inquiries, provide information, and offer solutions to meet their needs

Landmark Recovery Bluffton, Indiana

Patient Engagement Specialist December 2021 – July 2022

•Checked on patients

•Monitored patient behavior

•Facilitated patient daily needs to include vitals, transporting, drug testing, and charting patient daily progress

RepuCare Indianapolis, Indiana

Drug Collection Representative November 2020 – April 2021

•Maintained journal recording behaviors of clients under my observation

•Documented refusals and direct contact with case managers for Child Protective Services (CPS)

•Aided patient daily needs, vitals, transports, drug tests, and charting patient daily progress

•Collected drug screens for CPS incidents

AppleOne Fort Wayne, Indiana

Customer Service Representative October 2018 – February 2020

•Simplified customer information input in a time manner

•Ensured all guidelines were met ensuring excellent customer care

•Handled inbound calls from customer regarding queries

Group Dekko Garrett, Indiana

Quality Inspector September 2015 – January 2017

•Proficient in reading blueprint

•Maintained accurate inspection records. Checked parts to ensure certification

Metal Technology Fort Wayne, Indiana

Production quality control March 2012 – July 2014

•Inspected parts according to specification – 98 percent passing rate

•Exceptional time management with a keen eye for conceivable imperfections

CONTECH Industries Auburn, Indiana

Quality Control Inspector August 2009 – February 2012

•Inspected parts per customer specification

•Documented and updated records of parts per customer specification

•Shipped finished product and material

EDUCATION:

Sports medicine Long Technical College

Certificate Phoenix, Arizona

High School Diploma Wayne High School

Fort Wayne, Indiana

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