Call Center Customer Service

Kiara Gatlin

Las Vegas, NV *****

*************@*****.***

+1-725-***-****

Very outgoing spirit, ready to take on anything . Team player & guider to positive endings . There’s always a way.

Authorized to work in the US for any employer

Work Experience

Health Plan Advisor

UMR UNITED HEALTH CARE-Las Vegas, NV

September 2023 to July 2024

My role is the know it all on the floor. When my members call my job is to answer a questions they may have about the plan the carry through their employer. Explaining the procedures that are covered under the plan and what doctors are available. I also made calls for customers Customer Service Representative

TELUS International-Las Vegas, NV

August 2021 to August 2022

Helping FedEx Customers get their password reset and helping them set up a label for their package . Maintaining a punctual handle time On inbound calls . Also, make sure that I have a great experience with the customer

Call Center Representative

24-7 Intouch-Las Vegas, NV

October 2020 to August 2021

I helped NYTimes customers with online access. If any billing that had error or needed arranging I was there to help. Troubleshooting to 1+ devices.

Certified Opener

ResortCom-Las Vegas, NV

April 2018 to October 2019

I helped get families on their dream vacations . We had resorts on Mexico that were beautiful beyond eyes . We would help them get complimentary meals & extra days as well . Manager

AGR Group Nevada-Las Vegas, NV

January 2017 to June 2017

I supervised a group of 10 to 25 of call centers representatives helping them learn SOARS to get people price protected on their utility bills .

Monitor

Precision Opinion-Las Vegas, NV

July 2016 to December 2016

I monitored calls of 150 representatives at most on a daily basis . Making sure you got pure accurate, in biased surveys . Also making sure that reps were not ghosting calls Call Center Representative

Education

Associate in Criminal Justice

Everest College-Henderson - Henderson, NV

January 2014 to June 2015

High school or equivalent

Las Vegas High School - Las Vegas, NV

June 2008 to June 2012

Skills

• Call Center

• CSR

• Customer Service

• Cold Calling

• Computer Skills

• Typing

• Data Entry

• Microsoft Office

• English

• Microsoft Powerpoint

• Microsoft Outlook

• Research

• Management

• Quality Assurance

• Time Management

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