Food Service Assistant Manager

Education

Universidad de Santa Isabel

**** - ****

Bachelor of Science in Food Service and Institutional Management (BSFSIM)

Ateneo de Naga University

**** – 2006

About Me

I have local and international experience in the food service industry. With that, I am flexible, reliable, and possess excellent time-keeping skills. I am an enthusiastic, self-motivated, reliable, responsible, and hardworking person. I am a mature team worker and adaptable to all challenging situations. I can work well both in a team environment as well as using my own initiative. I am willing to experience new challenges, which can provide me with knowledge on how to handle tasks properly, serve, and to contribute the progress of the company where my competence and education can be utilized.

RICKY RUIZ G. LORENZO

Email: *************@*****.***

Phone number: +658*******

Address: Jurong West St. 81 Singapore

Experience

Assistant Manager

Neo Garden Catering Pte. Ltd, January 2015 - Present

Manage all banquets and outdoor catering events.

Responsible for the smooth and efficient operations of the department.

Oversee all aspects of banquets and event including setups, serving and clean-up.

Assist in the overall manpower planning for department and review their performance.

Evaluate guess satisfaction levels with a focus and continuous improvement

Maintain good communication and work relationships with external customers and suppliers.

Investigate and resolve complaints concerning food and service quality.

Has the opportunity to give service on some of the Ministers and President of Singapore in their special occasions.

Experience in Wedding banquet, Coordination of Program flow and smoothly execute every details on their Program and request.

Answering emails and calls from different department on their request, clearances and other adhoc related to both logistic and Events.

Meet all the requirements that needed in all internal and external request.

Assistant Manager

Golden Arches Development Corporation

Mcdonalds Philippines, October 2013 – January 2015

In a Fast-Food Restaurant, we need to deliver or serve the food fast without affecting the quality of food.

Quality, Service and Value is the priority to achieve the Target of the Restaurant

Planning and positioning the crew member for the day-to-day operation

Setting targets (Sales, Service Time, and need to be done) to give the crew member to achieve for their Shift

Building maintenance is need to monitor for the Safety and Security of the Team and the Customer

Ordering of the products that are need for our daily operation

Receiving orders and make sure FIFO (first in, first out) is applied and make sure it was stored in right storage and well organize

Making reports of the sales and profit of the Restaurant

Do the inventory and key in all and making sure that it was well counted and any discrepancy will be checking thoroughly specially the reports of the Co- Managers

Checking all Equipment and make sure is working and make reports if there’s any broken equipment to fix. Also, knowledgeable to fix for minor breakdown.

Giving Rewards, Motivation, Recommendations for the Crew member

Do Trainings and follow- up on the Crew Status of their Performance

Do marketing for the upcoming products, promotion and any new products

Have to be updated of happening around the Restaurant for proper planning of orders and Sales target.

Ensure the Safety and Security of the customer

Handles Feedback for the improvement of our restaurant

Trained of handling complains

Explore Bicol

It’s a Family Business made by my cousin to bring amazing place to other people

We provide tour, accommodation and bookings who wants to see the Beauty of Bicol area

Showing the places and giving some historical knowledge of the place.

Drive them to the package that they have availed

Make sure the safety and convenience of our client

TRAINING AND SEMINARS

BASIC SHIFT MANAGEMENT Mcdonalds Philippines

ADVANCE SHIFT MANAGEMENT Mcdonalds Philippines

FOOD SAFETY CLASS Mcdonalds Philippines

PEOPLE CLASS Mcdonalds Philippines

CUSTOMER CARE Mcdonalds Philippines

ON THE JOB TRAINING Chateau Sta. Isabel

FOOD HYGEINE COURSE

Neo Group

EXCELLENCE SERVICE AWARD (EXSA)

Singapore

GROOMING COURSE

Neo Group

BIGGS INC. Naga city, Philippines

SOLAS (Basic Safety Training) Mariners Polytechnic College

SHIPBOARD FAMILIARISATION 2GO Group Inc.

BRASSIERE BOHEME Makati City, Metro Manila, Philippines

HOTEL STOTSENBERG Clark Freeport Zone, Pampanga Philippines

PERSONAL DATA

Place of Birth: Ragay Camarines Sur

Date of Birth : August 28, 1989

Age: 34 years old

Weight: 62kg.

Height: 5’6”

Status: Married

Religion: Roman Catholic

Citizenship: Filipino

Availability: Immediate

Contact this candidate