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Customer Service Front Desk

Location:
Idaho Falls, ID, 83402
Posted:
November 11, 2024

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Resume:

JANE ANDERTON

Rigby, ID ***** 208-***-**** ***********@*****.***

SUMMARY

Goal-driven sales management professional bringing several-year career history in sales and proven track record of strategic business growth. Skilled at aiding in product marketing efforts. Adept at cultivating productive client relationships through positive rapport, tailored solutions and client engagement.

Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. SKILLS

Key account management.

Staff training and development

Research and implementation of

key information pertaining to

corporate guest

opportunities/contracts.

Group sales

Excellence in Customer service/

guest relationships

Great communication skills, both

written and verball

Sales Reporting

Proposal Development

Lead Generation

New Business Development

EXPERIENCE

07/2021 - Current Sales Manager

Best Western Plus Cottontree Inn - Idaho Falls, Idaho Developed and implemented sales strategies to increase market share. Identified and developed new markets for products or services. Established relationships with key clients, while maintaining existing customer base.

Negotiated rates for group accommodations.

Trained and managed front desk agents and other employees in recognizing and utilizing referrals and other information to increase sales. Prepared and executed contracts with corporate and group guests. Prepared reports and organized data for future use. Provided excellent customer service and developed ongoing relationships with guest in order to assure their needs were met. Responded to reviews, complaints and recommendations to better our performance as a team.

Managed daily operations of sales department, including supervision of staff members.

Developed pricing strategies that would maximize profits while still remaining competitive in the market.

Researched potential customers using various sources such as public records, web searches.

07/2020 - 07/2021 Front Desk Agent/Site Supervisor Best Western Plus Cottontree inn - Idaho Falls, Idaho Greeted customers in a professional and friendly manner. Answered phones, responded to inquiries, and took messages. Assisted with check-in and check-out procedures for guests. Prepared daily reports, trained new team members, encouraged staff., guests and personnel to feel empowered.

09/2012 - 05/2020 Assistant Manager/ Head Floral Designer Floral Classics - Rigby, Idaho

Coordinated with other departments to ensure smooth flow of operations. Managed customer service inquiries and complaints in a timely manner. Resolved conflicts between team members in an effective manner. Maintained up-to-date knowledge of company products and services. Collaborated with management on developing strategic plans for achieving business goals.

Communicated regularly with customers to gain insights into their needs. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Delegated work to staff, setting priorities and goals. Recruited and trained new employees to meet job requirements. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Assisted customers with floral selection, design and arrangements. Created unique designs for special occasions such as weddings, birthdays, funerals.

09/2010 - 07/2012 Job Coach Trainer

Journeys/ HAAS developmental services - Idaho Falls, Idaho Developed and implemented job coaching training curriculum for new employees.

Conducted classroom instruction to teach job coaching skills, such as interviewing techniques, resume writing, and job search strategies. Created individualized action plans with clients to set goals and track progress in job development.

Provided one-on-one guidance to clients seeking employment opportunities.

Assessed client interests and abilities to match them with appropriate job openings.

Participated in community outreach activities to promote job coaching services.

Developed partnerships with local employers to expand employment opportunities for clients.

EDUCATION AND TRAINING

Business, Psychology

Dixie Applied Technology College - Saint George, UT Scholarship Recipient

PTSA scholarship, Layton High School 1983

Major in: business

Ranked in Top 10% of class



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