Customer Service Data Entry

Linda Reid

** ****** ********, *****, ******* ***41/ 404-***-****/ ***********@*****.***

SUMMARY OF SKILLS AND QUALIFICATIONS

Accomplished and proven administrative professional with more than 25 years of experience including I.T, sales, operation and accounts receivable experience.

PROFESSIONAL EXPERIENCE

Atlanta Public Schools 2020-2024

Contractor Under Prosys Atlanta GA

Making sure all students agreement and contracts forms from students and parents are signed

All students’ I.D. had to be verified to make sure we was giving the correct student the tablet.

Frist Transit 2016-2019

Reservationist Cobb County

Providing world-class service to Cobb County clients. Scheduling appointments for pick-up to be taking places

like doctors’ appointments shopping and etc.. Scheduling over one hundred calls a day for the clients.

AON Integramark 2012 – 2015

Operation Specialist Alpharetta, GA

Coordinated internally required resources for implementation.

Fields incoming telephone inquiries from customers seeking program enrollment and cancellation requests.

Delivered performance requirements to partners, monitoring reports with partner team members.

Utilizes the AS 400/Debt Management System to update customer files and change address requests.

Bank of America 2007 – 2011

Customer Service and Sales Specialist Kennesaw, GA

Worked in the contact center providing seamless customer solutions to personal and business account inquiries while answering customer phone calls, text messages and emails.

Completed sales transactions and administered various banking products and directed customer referrals.

Evaluate customer accounts, Correct billing errors

Cablevision 2004 – 2007

Customer Service Representative Newark, NJ

Handled incoming customer phone inquiries to review billing cycles, adjust payment due dates, and restructured cable television service packages per request.

Responsible for troubleshooting equipment problems and scheduling maintenance appointments as needed.

Received, credited and adjusted customer accounts.

GlaxoSmithKline 2001 – 2003

Customer Service Representative Morristown, NJ

Handled outgoing calls to clinics and physicians’ offices.

Introduced and explained the benefits of various products to potential customers.

Managed and administered transactional processes associated with the order to cash and reverse

distribution operations to ensure compliance and accuracy of downstream reporting systems.

EDUCATION

Data Information Computer School of Technology Woodbridge, NJ

Certification

Contact this candidate