Customer Service Call Center
Resume:
TABATHA CROSBY
** ****** **** **** 207-***-****
Hartford, ME 04220 *********@*****.***
EDUCATION
Associate of Applied Science in Medical Transcription September 2014
Kaplan University, Davenport, IA
Psychology, Sociology, Substance Abuse Counseling
June 2022 Starting
Attending University of Maine Augusta
TD Bank Banking Specialist
Call Center, Auburn, ME 2015-2017
Assisted customers with
● Opening accounts and closing accounts including Checking, Saving, Credit Cards, CD’s, IRA and online banking
● Balance inquiries, overdrafts and fees, Online banking sign ups and technical difficulties, Credit Card approvals
● I have used and am familiar with many different types of software. Top 5 in my group with outstanding sales and impeccable customer service skills. Always going above and beyond for all of my customers
PCA 2013-2015
Livermore Falls, ME
● Assisted with basic everyday tasks.
● Followed a special heart healthy diet.
● My client had two heart attacks, a splenectomy, and a stroke. So I do have some knowledge and experience with those conditions.
Momentum Calling Solutions 2008-2010
Falmouth, ME
● Sales Agent/Supervisor
● Customer Service
● Answered phones and took orders
PCA 2006-2007
Mexico, ME
● Assisted with basic everyday tasks
● I brought him to doctor’s appointments, etc.
DDP Billing 1998-2004
Jay, ME
● Responsible for general office duties
● Responsible for collections
Dr. Sarah Longmire-Cooks Surgeons Office 1996–2002 Farmington, ME
● Assist with patient registration
● Collected payment and co-payments
● Scheduled new and follow-up appointments
● Verified medical and MaineCare/Medicare benefits, and private insurances
● Complete all charting and filing
● Responsible for general office duties
PROFESSIONAL AFFILIATIONS
AHDI
COMPUTER SKILLS
● Microsoft Word
● Microsoft Excel
● Microsoft PowerPoint
● Microsoft Outlook
Reference letter from the boss of my previous employer To whom it may concern,
I am writing this letter on behalf of Tabatha Crosby. I have known “Tabby” for a little over 6 years now. What started as an employer, employee relationship has grown into much more. I would consider Tabby was not only a great employee, but person and friend. I have watched her grow tremendously professionally and personally over the last 6 years. She has had many obstacles to face and done everything that she can do to overcome them. Tabby was one of my most productive and profitable employees and had no problem helping when called upon. I know that Tabby will make a great employee and highly recommend her for anyone’s team. You will be getting a go getter and someone that will become one of your most valued assets. Regards,
Justin Grant
General Manager
Maine Indoor Karting
*******@******************.***
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