Financial Analyst Quality Assurance

FINANCIAL ANALYST PROFESSIONAL

Account Management Quality Assurance Client Engagement

Elevating Customer Success and Loyalty through Strategic Engagement and Tailored Service Solutions

Dynamic Financial Services Professional with a distinguished record of elevating client satisfaction and loyalty through strategic insights, proactive engagement, and tailored solutions. Time tested ability to optimize service operations, lead high-performance teams, and foster collaboration across departments to deliver seamless, personalized customer experiences. Highly skilled in leveraging CRM systems and data analytics to uncover trends, swiftly resolve complex issues, and consistently exceed client expectations. Known for cultivating a customer-first culture that drives teams to surpass targets, fueling measurable outcomes and aligning service excellence with business growth, retention, and revenue objectives.

Signature Strengths & Competencies

Community Outreach

Stakeholder Engagement

Client Relations

Scheduling and Logistics

Credit Analysis

Performance Tracking

Resource Allocation

Database Management

Financial Evaluations

Money Movement – Wires/ACH

Cash Analysis

Securities

Professional Experience

Agribank St Paul, MN Aug 2023 – Oct 2024

Cash Management Analyst

Recruited to oversee wire transfer activity by meticulously tracking and validating transactions, ensuring precise alignment with daily financial objectives, and maintaining essential Federal Reserve balance requirements to support optimal liquidity. Directly processed wire postings to client loan accounts focusing on accuracy and timeliness, promoting seamless account management, and reinforcing client trust.

Elevated the bank’s profitability and financial positioning by strategically allocating surplus funds through nightly investment decisions that drove maximized interest earnings.

Consistently enhanced partnerships and fostered trust by cultivating strong professional relationships with Farm Credit Associations.

Touted and epitomized the bank’s reputation for excellence in customer service delivery by supporting inbound inquiries and addressing client's needs with high responsiveness and dedication.

US Bank St Paul, MN Jun 2021 – Aug 2023

Cash Analyst – Client Services

Catalyzed exceptional service for corporate trust clients by overseeing account transactions, ensuring accurate and timely fund availability, and upholding investor confidence through consistent, reliable payment processing. Prepared for scheduled payment dates by monitoring client account balances and coordinating with key stakeholders, ensuring seamless and punctual disbursements that protect and enhance client trust.

Spearheaded initiatives to optimize account reconciliation and streamline reporting protocols, reinforcing accurate, transparent financial records that support client objectives and compliance standards.

Teamed up with corporate trust management to address and resolve any client account discrepancies or activity-related issues, fostering an environment of proactive risk mitigation and client satisfaction.

Enhanced transaction integrity by performing comprehensive audits of account activities, verifying payment data, and identifying opportunities to improve process efficiencies within cash management operations.

US Bank Minneapolis, MN Jun 2016 – Aug 2021

Global Corporate Trust Accounting

Wealth Management – Personal Trust Account Valuation Specialist

Mortgage Default Management REO Liquidations/Default Reporting

Orchestrated the financial servicing requirements for an extensive portfolio of over 50 corporate clients, managing the timely receipt of wired funds to fulfill debt principal, interest obligations, and associated fees, safeguarding issuer and holder relationships. Conducted comprehensive valuations of personal trust accounts in response to client life events, delivering accurate pricing assessments that guide informed asset management and client advisement.

Designed executable division plans delineating remaining cash and investments for designated beneficiaries, meticulously aligning distributions with trust documentation and regulatory standards.

Managed an active loan portfolio, ensuring property closure adheres to contract terms, and coordinating with preservation vendors to resolve title, maintenance, and property-related matters.

Conducted in depth analysis of borrower delinquency trends, generating insights and recommendations for foreclosure actions, and liaising with legal counsel to initiate proceedings on delinquent accounts, strengthening portfolio integrity and mitigating risks.

Pro-Staff Professional Services Minneapolis, MN 2013 – 2014

CY Pres Processor

Designated to verify and validate the eligibility of submitted documents and invoices from school districts, meticulously ensuring each meets the established criteria for reimbursement processing, facilitating a seamless financial workflow. Accurately categorized and recorded purchase details from invoices into the payment system, enhancing accuracy in financial reporting and ensuring timely fund disbursement.

Engaged in proactive collaboration with school district representatives to address and resolve any discrepancies or issues within reimbursement submissions, promoting clear communication and timely issue resolution.

Played a vital role in streamlining the reimbursement process by maintaining thorough records and adherence to protocol, optimizing the efficiency and transparency of payment processing.

Medical Retrieval Specialist

Laid groundwork for maintaining rigorous accuracy and precision in records management, upholding exceptional standards of record-keeping that directly support the integrity and success of client case preparation. Facilitated seamless information flow by managing high-volume document requests, prioritizing responsiveness and accuracy to meet critical deadlines in legal proceedings.

Accelerated the retrieval process for medical records, coordinating efficiently to fulfill requests needed for comprehensive legal review, ensuring swift and reliable access to essential documentation.

Implemented stringent quality checks throughout the records management process, reinforcing data integrity and contributing to reliable case support for legal teams.

Deliverables Assistant

Devoted appropriate attention to analyzing project management data, ensuring timely updates on telecommunication assignments, and maintaining visibility into project progress for streamlined operations. Supported billing efficiency by verifying project completion records, contributing to seamless invoicing and optimal resource allocation across projects.

Modernized capabilities by developing and maintaining an organized database within the Foundation, capturing completed and ongoing projects, and facilitating accessible review and accurate billing processes.

Liaised with cross-functional teams to enhance job tracking accuracy, improve data flow, and provide managers with real-time insights into project statuses.

Aerotek Professional Services Arden Hills, MN JAN 2013 – FEB 2013

Engineered the addition and update of more than 3,500 customer accounts, executing a significant conversion initiative that enhanced data accuracy and improved client management. Conducted thorough quality checks to verify the accuracy of account information, facilitating a seamless transition and bolstering overall data integrity. Provided critical insights during project implementation, identifying areas for improvement and optimizing procedures to enhance operational efficiency.

Wells Fargo Bank Eden Prairie & Minneapolis, MN 2001 – 2012

Auto Finance – Credit Analyst

Enhanced Auto Underwriting credit processes by upholding a standard of accuracy exceeding 95% in evaluating income cash flows and collateral, driving effective decision-making across loan applications. Delivered exceptional customer service by addressing 99.5% of initial inquiries on the first call, resolving client issues promptly and fostering positive relationships.

Achieved a 97% reduction in potential financial loss by thoroughly assessing all collateral and income documentation, and implementing rigorous fraud detection measures while ensuring accurate applicant information.

Demonstrated assertiveness and diligence by maintaining an average turnaround time of under 24 hours for all pending applications, streamlining workflow, and enhancing operational efficiency.

Corporate Trust Operations – Securities Paying Agent

Directed a team of six in executing emergency payment requests, ensuring timely disbursement of funds to meet end-of-day deadlines and achieving a 99% same-day payment rate for bondholders. Conducted training for eight new employees over three years, fostering a knowledgeable and efficient workforce adept at meeting corporate trust operational standards.

Innovated and launched a comprehensive Excel tracking system to manage retention records across three locations, significantly reducing research time and enhancing overall customer satisfaction.

Utilized advanced numerical and reconciliation capabilities to address and resolve all daily discrepancies in incoming fund transfers and returned payments within a strict 48-hour timeframe.

Volunteer Experience

Girl Scouts River Valleys St Paul MN Sep 2017 – Present

Active Community Membership Leader, Past Treasurer & Fall Product Sales Manager, Troop Cookie Sales Manager

Steer efforts to optimize troop cookie inventory levels by strategically forecasting and placing initial orders, while continuously adjusting to ensure product availability aligns with customer demand throughout the sales period. Formulate and implement the annual service unit budget in collaboration with unit managers, establishing a clear financial roadmap that prioritizes effective allocation and oversight of funds. Facilitate smooth fall product sales by distributing essential sales materials to troops, and coordinating timely delivery of products and rewards to enhance troop engagement and reward achievement.

Optimized booth sales operations by spearheading set-up, closure, and participant engagement, ensuring precise inventory management and rapid resolution of cash discrepancies.

Partnered with troop leaders to oversee and manage financial aspects of troop activities, ensuring alignment with Council guidelines and fostering a strong foundation for troop success and financial stewardship.

Mounted and executed strategies for supporting new troops in setting up financial structures by guiding bank account creation, facilitating efficient account closures for disbanding troops, and ensuring proper fiscal management across units.

Education & Professional Development

Bachelor of Science, Accounting & Computer Science

St. John’s University – Collegeville, MN

General Banking Diploma

American Institute of Banking – Minneapolis, MN

JOSEPH BREN

*******@*******.*** 612-***-**** linkedin.com/in/josephrbren

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