Patient Services Specialist

Summary

Compassionate Patient Services Specialist known for high productivity and efficient task completion. Possess specialized skills in patient registration, appointment scheduling, and medical terminology. Excel in communication, empathy, and problem-solving to enhance patient experience and support, healthcare team effectiveness. Flexible driven employee ready to learn and contribute to team success.

Skills

Computer literacy, Communication Skills, Customer service, English, Front Desk, HIPAA, Leadership, Microsoft Office, Organizational Skills, Time management, Windows, Patient identity confirmation Experience

Revere Health Provo, UT

Patient Services Specialist 03/2022 - 11/2023

Regularly updated and edited the company's Customer Relationship Management. Maintained accurate, complete, and up-to-date records in the company's Customer Relationship Management system. I operated the handling of cash and credit card transactions to ensure accuracy. I informed patients of different payment plan options. Built a network of contacts (contractors, medical reps, employees in other clinics, etc.) to ensure that all necessary supplies and services were secured.

Established a relationship with the patients by interacting with them before and after appointments, creating a relationship of trust.

Revere Health Provo, UT

Medical Receptionist 01/2021 - 03/2022

Responded to an average of 150 customer requests per day, keeping the lines moving by answering 30-55% of incoming calls within 2-3 minutes.

Scheduled, monitored, and tracked tasks for the team. Collaborated with the IT team to resolve issues with our servers, software, and network. Established a relationship with the patients and families by interacting with them before and after appointments. Managed cash and credit card payments with an average of 4-10 payments daily. Developed a better understanding of the company's terminology, creating greater ease for providers and coworkers. MarketStar Corp. Ogden, UT

Account Manager 01/1998 - 10/2001

Performed relationship-building activities with clients to increase customer retention rate. Initiated contests, onsite training, and trade events in and out of state. Maintained high-touch, personalized service for clients by answering customer calls and collecting customer intelligence. Developed a reputation for prompt, efficient service with a high level of accuracy, receiving top ratings which included traveling out of state to work with high-priority clients. Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise.

Engaged with store personnel, managers, and vendors, and created a trusted environment with corporate managers. Education

BYU-I Pathway Orem, UT

Certificate 08/2019

After completing two full semesters I received a certification of completion with a 4.0 GPA. General studies with the intent to complete a certificate or Associate in Social Media. I have been on hiatus from school due to my husband's sudden passing in March 2020. Jennifer Scott Churchill

1-385-***-**** **********************@*****.*** Clearfield, UT Acadamy of Hair Design Springville, UT

Cosmetology 11/2009

Completed course work and passed my state boards with the highest score in the previous five years. After passing state boards I successfully ran my own nail salon for ten years.

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