Michelle L. Brown
*** ******** ***** ****, ****** Corner SC 29461
*********@*****.***
Job Objective: Seeking a position that will allow me to utilize my skillset by providing administrative support including but not limited to day-to-day operations, organization, and office improvement. Career Summary Statement: As an experienced administrator with a vast knowledge of computer programs used for accounts payable, accounts receivable, and database entry. Qualified administrative support services for both the Federal and Commercial sectors for over the past 20 years. QUALIFICATION PROFILE
Key Strengths:
• Adapt quickly to new and evolving computer programs as well as new environments.
• Exceptional communication and writing skills.
• Proven record for successfully improving efficiency, productivity, and profitability through process improvement.
• Efficient with developing correspondence, performing data entry, scheduling appointments, and making travel arrangements.
• Able to establish work priorities to meet deadlines ahead of schedule. Computer & Office Machines Skills:
• Microsoft Office Suite (Word, Excel, Power Point, Access, Pro-Publisher), World Wide Web, and SAP.
• Profit, Ashley Direct, Scheduler, TABS, PACCS, OnBase (all company specific software), Dock Master as well as QuickBooks accounting software.
• Proficient with 10-Key, Scanner, Copier, Fax Machine, Postage Machine, and 15 Line Telephone Systems.
• Type 50 words per minute accurately.
Customer Service:
• Communicate with clients, vendors, and local contractors to provide product information, inquiries regarding billing or problem resolution.
• Promptly respond to customer inquiries via in person, email, correspondence, or telecommunication.
RELEVANT EXPERIENCE
All About Garage Doors & More, LLC
Office Manager Sep 2020 – Present
Summerville, SC
• Performed data entry and payments into Quick Books and Excel.
• Process incoming telephone calls, mail, and faxes.
• Accounts Receivable, Accounts Payable, collections and Payroll. Process customer proposals, files and set up accounts. Safe Harbor City Boatyard (furloughed - COVID)
Administrative Assistant Oct 2019 – Apr 2020
Charleston, SC
• Performed data entry and payments into Dock Master.
• Process incoming telephone calls, mail, and faxes.
• Accounts Receivable and collections.
Process customer applications, files and set up accounts. Michelle L. Brown
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Apple One (DSS Charleston) (Temp Agency)
Administrative Assistant Jan 2019 – Sep 2019
North Charleston, SC
• Performed data entry into PACCS.
• Process incoming mail and faxes.
• Code incoming mail and faxes to scan into the OnBase System.
• Process Pleadings, letters, and affidavits of service. Lightening Termite & Pest Control
Administrative Assistant Sep 2017 – Apr 2018
Goose Creek, SC
• Performed data entry into QuickBooks & the Scheduler.
• Create daily schedules and contract forms for the technicians.
• Invoice clients, accounts payable and receivable.
• Provide customer service by communicating with clients on the phone regarding scheduling appointments.
Ashley Furniture Home Store
Administrative Assistant May 2015 – Sep 2017
North Charleston, SC
• Performed data entry into Profit system and Ashley Direct.
• Update data in Profit for Sampled and Discontinued items.
• Create floor furniture & mattress price tags, sample floor tags and discontinued floor tags.
• Office supplies stocked and order for replenishment.
• Order furniture, accessories, and items needed for new market orders. Trace Staffing (AmeriGas) (Temp Agency)
Customer Service Representative Dec 2013 – Jun 2014 Moncks Corner, SC & North Charleston, SC Aug 2014 – Apr 2015
• Performed data entry into SAP system.
• Processed customer orders and developed driver tickets accordingly.
• Processed and printed driver tickets for daily deliveries.
• Collected fees paid by customers and applied to accounts.
• Tracked all past due accounts in SAP.
• Customer complaint resolutions.
• Dispatched information to drivers regarding emergency deliveries. Michelle L. Brown
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DELL SERVICES FEDERAL GOVERNMENT Apr 2009 - May 2012 Program Analyst
Washington, DC
• Performed administrative services for NAVAL SEA SYSTEMS COMMAND (NAVSEA) Technical Information Center (TIC).
• Incorporated revision changes to U.S. Naval submarine technical manuals, operating instructions
(O/I’s) and operating procedures (O/P’s), Standard Operating Procedures (SOP’s) and Ship Systems Manuals (SSM’s).
• Assisted NAVSEA engineers for the identification of U.S. Submarine system/component drawings containing the latest revision using the Advanced Technical Information System (ATIS).
• Maintained the ATIS system upload via CD and hard copies.
• Received technical inputs from naval engineers for the development and formatting of outgoing Naval Messages and official correspondence, along with assisting engineers with Submarine Audit Cards.
STELLARONE BANK Aug 2006 - Apr 2009
Financial Sales Associate
Culpeper, VA
• Performed daily customer account transactions.
• Provided financial information for customers regarding savings and checking account information, individual retirement account (IRAs) rates, CDs and savings bond information.
• Consistently managed over $15,000 in cash transactions accurately with daily balancing. PEROT SYSTEMS GOVERNMENT SERVICES Nov 2005 - Aug 2006 Administrative Assistant
North Charleston, SC
• Scheduled appointments, meetings and made travel arrangements for the Department of Homeland Security (DHS), United States Citizen and Immigration Services (USCIS).
• Developed official correspondence for DHS, USCIS.
• Processed inbound and outbound mailings for international adoption and citizenship.
• Documented immigration matrix into DHS, USCIS database.
• Maintained naturalization and international adoption database and documents pertaining to all applicants.
PEROT SYSTEMS GOVERNMENT SERVICES Jun 2004 - Sep 2005 Administrative Assistant
Washington, DC
• Provided administrative support services to Naval Sea Systems Command (NAVSEA 07Q) Submarine Safety (SUBSAFE) Branch.
• Made all travel arrangements in support of the SUBSAFE and Functional Audit Team Members.
• Documented and tracked corrective action responses to all SUBSAFE and Functional Audit findings.
• Developed official correspondence letters for functional and SUBSAFE audit findings.
• Distributed letters and copies to all stakeholders accordingly.
• Provided distribution and processed all inbound and outbound mail and correspondence. Michelle L. Brown
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FALCON COMMUNICATION/FOCUSPOINT, INC. Mar 2000 - Jun 2004 Office & Facilities Manager, AP/AR
Manassas, VA
• Maintained facility maintenance for an 18,000 square feet executive office building.
• Collaborated with vendors to establish office machine maintenance services.
• Reviewed Office machine service contracts and routed through proper channels for approval prior to establishing services.
• Prepared executive team and board member meetings.
• Maintained maintenance records for service fleet of vehicles (12). Ensured proper interval of maintenance services were performed for each vehicle.
• Provided data entry into QuickBooks for accounts receivable and accounts payable and maintain filing.
• Performed collection calls and maintained records for past-due accounts. GRIMBALL & CABANISS, LLC.
Administrative Assistant Jan 1996 – Jan 1999
Charleston, SC
• Managed and maintained confidential attorney/client files.
• Discussed information with attorney’s regarding billable hours and services.
• Entered accounts payable and accounts receivable information into Times and Billing System
(TABS).
• Developed response correspondence for attorneys within the firm.
• Performed administrative functions i.e., faxing, copying, printing and courier services.
• Trusted with documents to take to court houses for processing.
• Collaborated with peers in support of administrative services and problem resolution.
• Collaborated with vendors for the purchase and delivery of office supplies. EDUCATION
Hanahan High School Aug 1980 – Jun 1984
Diploma
TRIDENT TECHNICAL COLLEGE Jun 2018 – Jul 2018
Class: Lean Manufacturing (Certificate)
AMERITECH COLLEGE Sep 2011 – Apr 2012
Major: Applied Science (non-degree)
GPA – 3.89
Semester Hours: 25.5
WESTERN INTERNATIONAL UNIVERSITY Nov 2004 – Jan 2005 Major: Business Administration (non-degree)
GPA – 3.75
Semester Hours: 12
REFERENCES: Available upon request