Customer Service Personal Shopper
Resume:
GED:
Ponce Metro
Ponce P.R
Spanish:
Native/ Bilingual
English:
Professional
**************@*****.***
Hartford, CT 06106
Skills
• Delivery Management
• Customer service expertise
• Decision-Making
• Prioritizing Orders
• Customer Service
• Delivery procedures
Education And Training
Languages
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Instacart - Online Personal Shopper
Harford, CT
03/2021 - Current
Amazon - Orders Picker
New Haven, CT
10/2021 - 11/2024
OFS - Assembler
Avon, CT
03/2023 - 06/2024
Amazon - Driver
Windsor Locks, CT
04/2022 - 09/2023
Maria Denisse Cosme
Summary
Experience
• Greeted customers and provided excellent customer service.
• Assisted in selecting items according to customer preferences.
• Created personalized shopping experiences for each customer.
• Utilized scanning equipment for picking, packing and shipping orders. Assembled boxes or other containers and packed items carefully to ensure safe shipment.
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Prepared orders for shipment by wrapping packages securely with protective materials such as bubble wrap or foam padding.
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Follow established assembly methods and procedures to ensure product quality standards are met.
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Position parts in jigs or fixtures for fastening with bolts, screws, rivets, or other fasteners.
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Assemble components according to specifications using hand tools, power tools, and other equipment.
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• Delivered packages to customers in a timely and efficient manner. Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
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Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
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• Assisted with loading and unloading freight when necessary.
• Adhered to company policies and procedures related to safety and security Walmart - Overnight Stocker
Waterbury, CT
08/2018 - 12/2022
Genesis Security Services - Security Guard Supervisor Ponce, Puerto Rico
01/1996 - 04/2016
standards.
• Organized shelves, racks and bins to ensure product availability. Operated forklift and pallet jacks to unload trucks and move products throughout the store.
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• Restocked shelves according to plan-o-grams set up by management team. Checked expiration dates on all food items to ensure quality control standards were met.
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Utilized hand truck to transport large quantities of merchandise between departments or areas within the store.
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Built displays for special promotions, sales events and seasonal items as directed by supervisor.
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Helped unpack shipments, check contents against invoices, sort boxes into stacks for stocking purposes.
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Conducted investigations regarding potential violations of security regulations or safety protocols.
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Managed the scheduling of personnel shifts, vacations, sick days and overtime requirements for team members.
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Trained newly hired personnel on operational guidelines as well as safety practices associated with their duties.
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