Technical Support Desktop

**KENDRICK D. DAVIS**

**** ****** ******* ***, **********, AL 35405

205-***-**** ********@*****.***

**Professional Summary**

Experienced IT professional with over 25 years of expertise in technical support, network administration, and troubleshooting. Adept in managing local and remote resources, providing desktop support, and ensuring network performance across multiple sites. Proven ability to resolve complex hardware/software issues, provide high-quality service, and work collaboratively to meet organizational goals. Seeking to leverage my skills in a progressive organization to drive efficiency and innovation.

**Education**

**B.S. in Technology Management (CETT)**

Herzing University, Birmingham, AL

**Technical Skills**

- **Operating Systems**: Windows Server, Microsoft Windows, Windows 7/8/10

- **Networking**: Active Directory, Network Monitoring, Firewalls, Routers, Switches, VoIP

- **Software/Tools**: Microsoft Office Suite, AutoCAD, Expanse, Meditech 5.67

- **Hardware**: Desktop/Laptop/Server Configuration, Printer/Scanner Setup & Support, AC/DC Circuits

- **Troubleshooting**: Component-Level Troubleshooting, Systems Diagnostics, Virus/Malware Removal

- **Specialized Areas**: Robotics, Telephony, AM/FM Communication, Blueprint Analysis

**Professional Experience**

**IT Analyst** **DCH Health System**, Tuscaloosa, AL *March 2017 – Present*

- Provide technical support for 5000+ employees across multiple locations, including desktop/laptop setup, software troubleshooting, and hardware support.

- Manage local and remote IT resources, ensuring efficient troubleshooting and problem resolution.

- Maintain and optimize network infrastructure

- Perform software and application installations, upgrades, and configurations.

- Support servers, Exchange systems, and VoIP systems to ensure seamless operations.

- Document and track technical issues through ticketing systems, providing progress updates and resolutions.

- troubleshoot level 1-3 level issue.

- Simulate and resolve user problems, escalating complex issues to senior staff when needed.

**Computer Operator Specialist II** **Konica Minolta**, Bessemer, AL

*October 2014 – February 2017*

- Oversaw shipping and receiving operations and managed inventory for over 350 accounts.

- Delivered and installed copiers and printers, providing customization based on client specifications.

- Performed in-depth troubleshooting and repairs of copiers, printers, and other office equipment.

- Delivered exceptional customer service, ensuring timely repairs and maintaining strong client relationships.

**Customer Service Engineer II** **Canon Solutions America (Warrior Business Machines)**

*July 2007 – April 2014*

- Managed the full lifecycle of printer/copier setups, including installation, customization, and repair.

- Provided troubleshooting support, resolving complex technical issues on-site.

- Maintained and built strong customer relationships, ensuring client satisfaction and repeat business.

**Independent Contractor** *August 1998 – Present*

- Specialized in laptop, tablet, and cell phone screen replacements, as well as technical troubleshooting.

- Provided home networking setup and configuration services.

- Delivered software support, including virus/malware removal and system migrations (XP to Vista/7/8/10).

**Service Technician** **Modern Business Machines**, Tuscaloosa, AL

*March 2006 – July 2007*

- Installed, configured, and repaired office equipment, including copiers and printers.

- Customized copiers to meet client specifications and provided troubleshooting support.

- Worked collaboratively with teams to ensure deadlines were met and service quality was maintained.

**Certifications & Professional Affiliations**

- **Electronics Technician Association (ETA)** – Member

- **Prince Hall Freemasonry** – Member

**Additional Skills**

- Strong ability to manage multiple tasks in fast-paced environments.

- Excellent verbal and written communication skills.

- Ability to work both independently and collaboratively in team settings.

- Proficient in creating and maintaining technical documentation.

Contact this candidate