Customer Service Utility Line
Resume:
THEOPHELOUS CHATAIKA
SKILLS
• Verbal and Written Communication
• Problem-Solving
• Report Preparation
• Electrical Safety
• Hand and Power Tool Operation
• Job Specifications Reading
• Field data collection
• Site Inspection
• GPS Technology
• Asset Management
• Surveying Techniques
• Permit acquisition
• Damage Prevention
CERTIFICATIONS
Registered unlicensed electrician
Registration Number :RE799941
Motivated construction student seeking internship in construction management to gain hands-on experience. Outgoing and friendly with strong drive to succeed. Offering progressive experience in projects development from concept and design through testing, implementation and client updates. Diligent about producing exceptionally clean, strong and secure code. Successful at achieving browser, device and operating system compatibility objectives while satisfying client desires and producing robust, sophisticated designs.
WORK HISTORY
November 2022 - December 2023
Utility Line Locator USIC Utility Locating Service, Minneapolis, MN November 2020 - October 2022
Electrical Apprentice wolf river, Isanti, MN
August 2016 - November 2019
Customer Service Representative pride and living, Fridley, MN Reduced downtime through meticulous maintenance and operation of advanced line locator equipment.
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Increased accuracy in utility line mapping by utilizing GPS technology and databases for precise location identification.
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Improved efficiency by accurately locating and marking underground utility lines for various projects.
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Expedited project timelines by quickly responding to locate requests from contractors and homeowners.
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Adhered to all regulatory requirements and company policies while performing tasks related to utility line location services.
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Safeguarded communities by promptly addressing emergency situations involving damaged underground utilities, coordinating with appropriate authorities as needed.
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Promoted teamwork among colleagues within the organization, sharing knowledge and experience in order to improve overall performance in the field of utility line locating services.
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• Set up equipment and configured settings for optimal performance.
• Installed new electrical components, fixtures and motors.
• Worked in team-based environment to accomplish projects. Listened to directives of senior electrical professionals to complete efficient tasks.
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• Kept work areas clean, neat and free of hazards. Adhered to company standards and OSHA regulations for work site safety.
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• Inspected existing wiring to identify short circuits. Remained calm and professional in stressful circumstances and effectively diffused tense situations.
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Upheld quality control policies and procedures to increase customer satisfaction.
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• Improved customer service wait times to mitigate complaints. CONTACT
Minneapolis, MN 55441
**********@*****.***
Bold Profile
February 2013 - October 2015
Manager's Assistant Borneline Investment, Harare, Zimbabwe
• Developed strong customer relationships to encourage repeat business. Educated customers on special pricing opportunities and company offerings.
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Used proven techniques to de-escalate angry customers during telephone interactions.
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Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
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Drove continuous improvement of project delivery process by providing strong leadership.
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• Led meetings with internal team members, consultants and contractors. Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
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Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
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Built and established strong partnerships with teams, vendors and contractors.
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EDUCATION
July 2022
Associate of Applied Science Construction Management North Hennepin Community College, Minneapolis, MN
May 2020
Certificate Construction Management
North Hennepin Community College, Minneapolis, MN
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