General Manager Customer Services
Resume:
SAMI BEN AMMAR
**********@*****.**
RUE MEKERKEB BENYOUCEF BLOCK 02 APP NU 12, BLIDA 09000 ALGERIE, SUMMARY
Currently working as a GENERAL MANAGER at the KADRI TOURISME ET HOTELLERIE Company, I would like to continue to take on new professional challenges. This is why, with my seven years of experience in this company, I have decided to send you my spontaneous application today because of the motivation and interest that drive me to join your team.
Indeed, I am currently looking for new job opportunities such as General Manager allowing me to flourish professionally and to bring the knowledge acquired in the positions I have previously held and during the internships I have completed.
The missions I have carried out in companies such as Barcelo Tunisia chain, Aldiana Germany chain, Vincci chain, Yadis chain, Robinson Germany chain have allowed me to develop my sense of responsibility and rigor.
My passion proves my dynamism and my desire to take on new challenges. In addition, thanks to my mastery of several languages French, German, English and Arabic, I was able to develop my interpersonal skills and a great interest in the international sector. I remain at your disposal for any additional information. Thanking you for your attention, please accept, sir, my most cordial greetings. WORK EXPERIENCE
General Manager July 2016 - Today
KADRI TOURISM AND HOTELS • BLIDA ALGERIA
Design and organize the accommodation service and associated customer services.
• Manage the establishment and ensure its profitability.
• Develop a commercial policy.
• Design and support the management and animation of teams
• Control, evaluation of the profitability of the establishment
• Development and operation of dashboards for monitoring activity
• Evaluation of the material and immaterial resources necessary for the smooth running of the establishment
• Accounting and financial management
• Organization of the supply of materials, equipment, supplies, etc.
• Decision-making on investments (or proposals)
• Permanent adaptation of the service offer to changes in the customer base
• Analysis of the market and local competition
• Control and evaluation of the quality of the service provided
• Development or application of a commercial policy
• Setting prices
• Implementation of promotional actions for the establishment
• Internal and external commercial relations
• Develop prices and promotion strategies for the restaurant's products and services, and continuously assess its situation (results, competition, market, industry trends, products and services offered and potential products and services)
Operations Director Feb. 2015 - May 2016
ALDIANA NABEUL • NABEUL, Tunisia
General Manager June 2010 - Nov. 2014
BARCELO CARTHAGE THALASSO RESORT • GAMMARTH, Tunisia Plan and organize
accommodation, catering, technical, financial and other services (departments) of the hotel; Promotion and marketing of the business.
Management of budgets and financial plans as well as control of expenses of maintaining statistical and financial data.
Setting and achieving sales and profit targets.
Analyzing sales and developing marketing and revenue management strategies; Recruiting, training and monitoring staff.
Scheduling schedules for individuals and work teams; Handling customer complaints and complaints and feedback; Troubleshooting and repairing.
Providing events and conferences.
Supervision of maintenance, supplies, renovations and furniture Hotel of:
• 180 rooms, 21 suites, 03 royal suites Including, 28 duplexes, 52 Villas HOT STANDING 14 conference rooms 06 Restaurants
• Restaurant show
• Nightclub, 06 bars
• Room service
• Sports complex (fitness, 04 professional football fields and Tennis courts)
• Thalassotherapy center and a spa on 14 hectares
FOOD & BEVERAGE MANAGER July 2008 - May 2010
YADIS DJERBA • DLERBA
Oversee the management of the restaurant’s financial resources (prepare budgets, control operating costs, financial statements, staff compensation, accounts payable and receivable, etc.) and material resources (supplies, negotiations with suppliers, inventory management, etc.)
• Manage projects (negotiate contracts, prepare bids, obtain quotes and permits for major work
[expansion, renovation, etc.] and monitor work, etc.)
• Conduct daily inspections of facilities and ensure that hygiene, sanitation, health and safety standards are applied
• Ensure optimal use of all facilities and maximize profitability
• Establish, apply and enforce department and company policies and procedures
• Represent the establishment (with industry associations, business communities, government bodies and customers)
FOOD & BEVERAGE MANAGER March 2000 - June 2007
ALDIANA SENEGAL • MBOUR, Senegal
• Oversee the management of human resources (hiring staff, training, work distribution, developing schedules, performance evaluation, conflict management and relations with the union[s], if applicable, etc.)
• Oversee the management of the restaurant’s financial resources (preparing budgets, controlling operating
costs, financial statements, staff compensation, accounts payable and receivable, etc.) and material resources (supplies, negotiations with suppliers, inventory management, etc.)
• Manage projects (negotiating contracts, developing bids, obtaining quotes and permits for major work [expansion, renovation, etc.] and monitoring the work, etc.)
• Conduct a daily inspection of the facilities and ensure that hygiene, sanitation, health and safety standards are applied
• Ensure optimal use of all facilities and maximize their profitability
• Establish, apply
ASS FOOD & BEVERAGE MANAGER Feb. 1996 - Jan. 2000
ROBINSON SELECT ATHENEE PALACE • DJERBA, Tunisia
Coordinate the entire restaurant operation during regular shifts.
• Managing staff and providing them with feedback.
• Responding to customer complaints.
• Ensuring that all employees adhere to consistent company standards.
• Meeting and greeting customers and arranging table reservations.
• Advising customers on menu and wine selection.
• Recruiting, training and motivating staff.
• Organizing and supervising kitchen, waiting and cleaning staff. DIPLOMA
HIGHER EDUCATION CERTIFICATE BTS Sept. 1992 - June 1994 SIDI DHRIF • LA MARSA, Tunisia
HIGHER TECHNICIAN CERTIFICATE IN HOTEL INDUSTRY
HOTEL TEACHING CERTIFICATE Sept. 1990 - June 1992
DJERBA HOTEL SCHOOL • DJERBA, Tunisia
BEH HOTEL TEACHING CERTIFICATE
SKILLS
COMPUTER SCIENCE
HACCP
ISO
PROFESSIONAL QUALIFICATIONS
• GENERAL MANAGER OF A HOTEL APPROVED BY THE TUNISIAN AND ALGERIAN STATE LANGUAGES
SPEAKING AND WRITING
ARABIC. FRENCH. GERMAN AND ENGLISH
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