Inside Sales Technical Support
Resume:
alex prentice
Antioch, IL *****
**************@*****.***
I bring extensive leadership experience across various environments, consistently excelling in team management, process optimization, technical support, and quality control. Known for my strong work ethic, adaptability, and problem-solving skills, I am committed to driving results and exceeding expectations. A fast learner with a hands-on approach, I am always prepared to go above and beyond, including working extended hours to ensure success. I am confident my skills and dedication will be a valuable asset to your organization.
• Willing to relocate anywhere.
• Authorized to work in the U.S. for any employer. Work Experience
Inside Sales Associate
Harger grounding and lighting-Zeigler, IL
August 2022 to August 2024
• Assisted customers with inquiries, helping them choose the right products, placing orders, and providing detailed guidance on wire part specifications for various electrical uses.
• Maintained precise records for inventory, sales orders, and customer interactions, ensuring smooth operations and enhancing customer satisfaction.
• Proactively initiated outbound calls to seek out new sales opportunities, fostering strong client relationships and expanding the customer base.
• Worked closely with the sales team to achieve individual and team sales goals, contributing to the overall success of the company's objectives.
• Continuously looked for ways to optimize the sales process and elevate the customer experience, implementing solutions where possible.
• Handled a mix of incoming and outgoing calls, addressing customer needs, offering product insights, and closing deals efficiently.
• Regularly followed up with clients to ensure their needs were met, addressing any concerns promptly and building long-term partnerships.
• Ensured compliance with company standards and industry regulations, maintaining a professional and ethical approach in all sales activities.
• Assisted in marketing efforts by gathering customer feedback, analyzing their needs, and providing recommendations to enhance product offerings.
Inside Sales Representative
abott-Gurnee, IL
May 2020 to May 2022
• Collaborated with the sales team to support and drive individual performance targets, contributing to overall company sales objectives.
• Actively engaged in identifying and developing opportunities to streamline sales processes and improve the customer experience.
• Managed inbound and outbound calls, handling customer inquiries and providing product information to generate leads and close sales.
• Conducted regular follow-ups with clients to ensure satisfaction, address concerns, and maintain strong relationships.
• Adhered to company protocols and industry regulations to ensure a compliant and professional sales environment.
• Supported marketing efforts by tracking feedback, gathering data on customer needs, and providing insight to improve product offerings.
UPS Supervisor
UPS-Palatine, IL
May 2017 to January 2020
• Led the small sort department to consistently meet or exceed weekly production targets, ensuring 100% accuracy with zero missorts and minimizing operational errors.
• Directed daily operations, including workforce scheduling, process oversight, paperwork management, and employee training, ensuring compliance with company standards and boosting team productivity.
• Conducted thorough inventory management of inbound and outbound shipments, maintaining high levels of accuracy and operational efficiency through meticulous tracking and reporting.
• Streamlined workflows and optimized processes by leading various factory projects, driving continuous improvement initiatives that enhanced overall efficiency.
• Coordinated cross-functional team efforts, including facilitating facility tours and onboarding programs, to improve communication and employee engagement.
• Implemented operational best practices to improve throughput, reduce downtime, and ensure adherence to safety regulations.
UPS Package Handler
UPS-Palatine, IL
October 2016 to May 2017
• Sorted and organized packages with speed and precision, ensuring timely and accurate loading and unloading of trucks for local and regional deliveries.
• Assisted with inventory management, maintaining detailed records of stock levels and reporting discrepancies to ensure smooth warehouse operations.
• Consistently met or exceeded daily package processing targets, directly contributing to overall operational efficiency and reduced delivery times.
• Collaborated with team members to optimize space utilization within trucks, maximizing load efficiency and minimizing transport costs.
• Utilized warehouse management systems to track packages, ensuring real-time updates on package status and locations.
• Followed all safety protocols and guidelines to prevent damage to goods and maintain a secure working environment.
• Supported cross-departmental functions by assisting with various logistical tasks during high-demand periods, maintaining workflow continuity.
• Provided excellent internal customer service by quickly addressing package discrepancies or concerns raised by other departments.
Education
High school or equivalent High school diploma in associates Grayslake North High School May 2012 to May 2016 High school diploma in associates- in progress College of Lake County - Grayslake, IL
May 2012 to May 2016
Skills
• Carpentry
• Sales (1 year)
• Construction
• computer (2 years)
• Dog Training
• Dog Handling
• Pet Care
• Water Damage Restoration
• Fire Restoration
• Restoration
• Handyman
• Animal Care
• Drywall
• Landscape Maintenance
• Mowing
• Mold Remediation
• Remodeling
• Veterinary Assistant
• Manufacturing
• Warehouse Supervisor Experience
• CNC
• Supervising experience (1 year)
• Leadership
• Continuous improvement
• Production planning
• Document management
• Filing
• Typing
• Inside Sales
• Outbound Sales
• Logistics
• Production Management
• SAP
• Order Picking
• Warehouse Management
Certifications and Licenses
Forklift Certification
Contact this candidate