Customer Service Dental Assistant
Resume:
All Lines Adjuster License:
Graduation: July ****
1st Choice Certification School
Plano, TX
Dental Assisting:
Graduation: May 2000
Midland College
Midland, TX
American Health Care Academy:
AED & First Aid/CPR Certified
Coppell, TX. / Exp: Dec. 2025
Midland High School / Midland Tx.
July 1997 / Graduated
**************@*****.***
Greenville, TX 75401
Active Adjusters License
• Texas-#2873873
• Florida-#915371
• Georgia-#3629715
• Louisiana-#1102212
• Mississippi-#10963649
State Farm Certified: Auto,
Property & Estimatics
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Skills
• Claims Handling: ClickClaims
Management Customer Service:
Conflict Resolution, Active
Listening, Empathy, Customer
Retention, Telephone Etiquette,
Practical Problem Solver,Team
Collaboration, Highly Organized
& Self Starter
•
Software: MS Office Suite (Excel,
Word, PowerPoint), Google
Workspace (Docs, Sheets,
Slides), Hours of Insurance
Claims Software training & Data
Entry Software
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• Language Proficiency: English
Core Values- Kindness, Integrity,
Empathy, Humility, Community,
Responsibility
•
Education And Training
Three years of being an Active licensed Adjuster with Twenty-Five years of customer service expertise. Proven ability to thrive in fast-paced Catastrophe environments, manage conflict resolution, and deliver exceptional client satisfaction. Seeking a dynamic role in the Insurance industry with an amazing Insurance company.
Independent Insurance Adjuster - MidAmerica Catastrophe DEPLOYMENT Mobile, Alabama
10/2024 - Current
K. A. D. Dental Staffing Company - Lead Registered Dental Assistant Frisco, TX
03/2023 - Current
Frisco Dental Care - Back Office Supervisor/Lead Dental Assistant Frisco, TX
10/2013 - 02/2023
LaCrecha McFadden
Summary
Experience
Communicate, empathize & listen to distress claimants about their personal disaster.
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Receive initial Contact with claimants to discuss damages involving Milton Catastrophe.
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Gained experience assessing a wide variety of property damage claims for a variety of claimants.
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Aimed to provide claimants with the highest level of customer service possible.
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Utilized Click Claims to assess, document and report claim details and settlement offers.
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Developed and maintained relationships with clients and other insurance professionals.
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Reviewed insurance policy documents to determine coverage and applicable limits for each claim.
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Provide a wide range of dental procedures, including but not limited to fillings, extractions, root canals, crowns, and bridges.
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Travel to several Dental locations to provide excellent Dental skills needed for each Dental office.
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• Exceptionally Dental Customer Service Experience Managed administrative staff and trained new hires on Dental procedures and Infection control policies.
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Evaluated employees and offered constructive feedback to encourage improvements.
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Monitored Dental inventory supplies such as dental material items OSHA forms, ensuring adequate stock is maintained at all times.
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Navigated complex Patient Support calls and addressed concerns about accounts and reduce anxiety.
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Contact this candidate