Scrum Master Project Management

Certified Scrum Master with extensive experience in both leading Agile teams and analyzing business needs. I excel at gathering requirements, defining features, creating user stories, and acting as a bridge between technical and business teams to ensure alignment with project goals. As a Scrum Master, I facilitate Agile ceremonies and coach teams to enhance collaboration, focus, and efficiency. In my role as a Business Analyst, I drive process improvements, streamline workflows, and create data-driven insights through dashboards and reports. With a solid background in Lean, Kanban, Scrumban, and Agile environments, I’m skilled at identifying and solving problems, making sure projects stay on track and deliver value to stakeholders.

Areas of Expertise

Product Management

Agile & Scrum Methods

Project Planning

Roadmap Development

Process Improvement

Requirements Gathering

Sprint Planning

User Stories

Cross-Functional Work

Salesforce Administration

Backlog Prioritization

Stakeholder Management

Professional Experience & Accomplishments

Guild Mortgage Company – San Diego, CA (Remote) 06/2019 – 10/2024

Scrum Master & Salesforce Administrator

Excelled in a dual role handling declarative Salesforce administrative work as well as serving as a Scrum Master leading end-to-end projects encompassing CRM optimization and integration efforts.

Spearheaded a major process improvement for document processing on behalf of loan officers, working with developers to implement data visualization and automation that reduced time from 2.5 hours to five minutes, generating massive time savings and operational efficiencies.

Demonstrated product owner skills in collaborating cross-functionally with sales, marketing, and IT teams to gather requirements, prioritize features, and deploy data-driven solutions that reduced manual work, improved data integrity, and helped achieve business goals.

Directed all Agile and Scrum ceremonies, including sprint planning, daily stand-ups, sprint review, backlog refinement, and sprint retrospectives, sustaining development cadence consistency.

Created dashboards and metrics that showcased improvement in achieving ITSM SLAs over a 12-month period, applying storytelling and analytical capabilities to demonstrate the success of the group to key stakeholders.

Orchestrated process improvements regarding ticket delegation and prioritization, standardizing policies and driving cross-training in 50 different ticket types to optimize resource allocation.

Championed a shift to Scrumban methodologies, improving project delivery speed by 20%.

Collaborated with developers to streamline workflows for SMS-Magic and ensure proper integration with Salesforce, creating time savings that facilitated adoption across the company; increased usage of SMS-Magic from 40 users to 650.

Microsoft – Redmond, WA 11/2018 – 06/2019

Business Operations Analyst

Managed global workstreams, driving Agile adoption and process improvement initiatives to bolster operational efficiencies.

Developed standard operating procedures (SOPs) and knowledge bases for a multinational team, safeguarding operational consistency on a global scale.

Assessed sales performance and customer trends, identifying pain points and implementing process improvements to stimulate business growth.

Built strong partnerships with key cross-functional stakeholders spanning finance, HR, sales, and management, addressing business needs and ensuring successful project completion.

Heaton Dainard Real Estate – Bellevue, WA 07/2017 – 11/2018

Salesforce & Marketing Automation Administrator

Ensured a seamless integration between marketing automation and CRM systems, optimizing data flow and system performance.

Collaborated with key stakeholders to enhance Salesforce functionality, implementing advanced features and customizations.

Provided end-user support and managed Salesforce implementation and maintenance, encouraging user empowerment and productivity.

Analyzed marketing performance and system integrations to optimize operations and effectiveness.

Market Leaders Inc. – Bellevue, WA 09/2016 – 06/2017

Senior National Account Executive

Developed and executed strategic account plans, leveraging Salesforce to drive revenue growth and increase customer satisfaction.

Managed key accounts, providing coaching, mentorship, and support to enhance sales team performance and foster organizational success.

Philips Healthcare – Bothell, WA 10/2008 – 09/2016

Ultrasound Service Key Accounts Manager 02/2016 – 09/2016

Exceeded sales quotas by managing and expanding the sales territory, developing customized solutions to meet customer needs and drive revenue growth.

Coordinated with internal teams to ensure efficient quoting, order processing, and service delivery, maintaining high levels of customer satisfaction.

Marketing Campaign Manager 07/2010 – 02/2016

Designed and launched digital marketing campaigns, increasing lead generation and revenue through effective marketing automation efforts.

Utilized Salesforce for reporting and data migration projects, boosting campaign effectiveness and customer relationship management (CRM).

Senior Inside Sales Representative 10/2008 – 07/2010

Streamlined sales practices and customer service through process improvements in Salesforce, driving sales growth and improving account management.

Lochner – Chicago, IL 06/2006 – 08/2008

Graphic Designer & Marketing Coordinator

Rebranded the company identity, improving the website user experience and enhancing brand recognition and engagement.

Education & Certifications

Certified Scrum Master (CSM): Scrum Alliance – 2024

Certified Scrum Product Owner (CSPO): Scrum Alliance – 2024

Agile Project Management Certification: Udemy – 2023

Lean Six Sigma Green Belt (LSSGB): Philips Healthcare – 2015

Bachelor of Fine Arts (BFA), Design: Cornish College of the Arts – 2005

Technical Skills

Agile Frameworks: Scrum, Sprint Planning, Product Roadmaps, User Stories, MVP Development

Prioritization Techniques: MoSCoW, Kano Model, Weighted Scoring

Stakeholder Collaboration: Requirements Gathering, Backlog Prioritization, User Acceptance Criteria

Tools: Jira, Confluence, ClickUp, Aha!, Figma, Lucidchart, Miro

Salesforce Administration: Automation, Configuration, Lightning Experience

Process Optimization: Lean Six Sigma, Process Mapping

Risk Management: Risk Mitigation, Blocker Removal

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