Warehouse Associate Customer Service

Jermaine M. Rountree

*** ******* **** **** ****** Robins, GA 31088

478-***-**** ****************@*****.***

PROFESSIONAL STATEMENT

Versatile and accomplished college graduate with a degree in Criminal Justice and a proven track record as a warehouse specialist. Experienced professional executing complex inventory control, manual warehouse operations, and clerical duties essential for effective management and logistics.

AREAS OF EXPERTISE

Warehouse Operations • Forklift • Inventory Control Picking/Packing • Loading/Unloading Safety • Logistics Management • Stocking •Customer Service • Maintenance • Assembly • OSHA Standards EDUCATION

Fort Valley State University Fort Valley, GA

Bachelor of Arts: Criminal Justice (Dean’s List)

Ralph P. Malone Scholarship Recipient

December 11, 2021

Essential Coursework: Theories of Criminal Behavior, Criminal Procedure, and Criminal Law CERTIFICATIONS

Certified Forklift Operator

Certified Brazier in Copper and Nickel Solder

PROFESSIONAL EXPERIENCE

Courier/Warehouse Associate February 2018 – Present FedEx Macon, GA

Courier

• Provides courteous and efficient delivery and pick-up of packages.

• Inspect shipments for conformance, load and unload the truck, review transportation, and shipping tags, and verify the accuracy of inventory counts at all delivery points.

• Utilizes the supply system Power Pad for scanning deliveries and pickups. Warehouse Associate

• Performs material receipt, storage, and issue operations in all warehouse locations.

• Assembles items into groups based on receiving voucher information and segregates materials according to condition, transaction type, property class, and routes along processing lines.

• Stores and stages material in the warehouse in appropriate designated areas for new receipts; items awaiting inspection; rejected items; and items pending transfer, issue, or disposal.

• Uses computer and barcode equipment to process transactions for material data systems.

• Operates Material Handling Equipment (MHE) to secure pallets, load and unload material from trucks and other conveyances and move material throughout warehouse areas.

• Team-oriented, and flexible at adapting to different roles in work areas throughout the day. Service Technician (part-time) April 2017 – January 2018 Tires Plus Warner Robins, GA

• Provided first-class customer service and developed a positive rapport with customers.

• Used customer service skills to communicate sales and promotions to customers.

• Performed tire services and a thorough check of the customer’s vehicle.

• Provided recommendations for additional preventive maintenance as needed.

• Collaborated with team members to ensure each vehicle was serviced promptly and efficiently.

• Use critical thinking and problem-solving skills to address customer concerns. Production Technician & Warehouse Associate June 1994 – September 2016 Ingersoll-Rand Macon, GA

Production Technician

• Performed preparation, assembly, and testing of Unit Ventilator Air Conditioning Units.

• Assist in the preparation of products, their labeling, packaging, and dispatch.

• Ensured adequate and appropriate stock of equipment and supplies to alert operations and procurement to shortages or issues; paint and part running.

• Supported the Distribution process by receiving and transporting components to the floor following predetermined safety, quality, method, and sequence standards.

Warehouse Associate/Forklift Driver

• Operated Material Handling Equipment (MHE) including forklift with a capacity of 15,000 pounds to move, load and unload, stack or un-stack palletized materials, supplies, and equipment.

• Warehouse duties included shipment receiving, unloading materials, stock selection, stowing, location survey, physical inventory, material handling/examining, identifying, and packing.

• Provided inventory management, accurately handling, pulling, and re-stocking for precise inventory record keeping.

• Used fixed terminals, and radio frequency guns to receive and transmit pick and stow data.

• Built pallets to facilitate storage and transport material to the storage area.

• Received, examined, and determined the condition and disposition of materials, following established procedures in reporting over, short, misdirected, or damaged materials.

• Packed and assembled items for shipment in the loading area according to information provided on the shipping requests and checked the condition of shipping containers before loading.

• Determined the condition, reportability, acceptability, and special handling requirements (e.g., hazardous material, precious metals, security, DEMIL, special focus items, etc.) and assigned appropriate classification instructions for warehousing.

• Reviewed the disposal turn-in document accompanying material. Compares data against property assuring correct information and proper documentation (e.g., stock number, nomenclature, quantity, unit of issue, disposal authority code, DEMIL, condition code).

• Verified the accuracy of demilitarization codes, maintaining segregated storage of property requiring DEMIL; ensuring proper certification is attached when necessary

COMMUNITY SERVICE AND CIVIC ENGAGEMENT

Meals on Wheels (Volunteer) 2016 – Present

PROFESSIONAL ORGANIZATIONS

Omega Psi Phi Fraternity, Incorporated • Fred Douglas Masonic Lodge #143 Criminal Justice Club REFERENCES

AVAILABLE UPON REQUEST

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