Customer Service Medical Assistant
Resume:
Destiny Hale
Lancaster, CA *****
******.****.**@*****.***
My professional purpose is to use my engaging attitude, my attention to detail, and to secure a position at an organization in which service, innovation, and growth are an integral part of its culture.
CAREER SUMMARY
●Friendly person who likes engaging people and helping customers/end-users have a positive brand experience.
●Formerly educated in patient care and informally trained in customer service
●Routinely singled-out for leadership and employer recognition for exemplary customer service, attention to detail, quick thinking, and eagerness to learn.
EXPERIENCE
Los Angeles Urban League, Los Angeles, CA — Program Assistant
2019 – 2019
Prepare meeting agendas, coordinate attendees and distribute minutes and required actions; collect and organize documents related to career training participants; manage calendars and communications; support board document prep; coordinate event logistics; conduct partner research; regularly communicate with Program Director regarding goals and objectives of programs; perform additional tasks as may be required by superiors; Answer phone calls and customer or client inquiries
Regal Family Practice, Inglewood, CA — Medical Assistant Intern
2017 – 2018
Perform medical assistant duties in support of clinical operations, including, but not limited to; charting procedures; taking and recording vital signs; appointment scheduling; patient communication, engagement and outreach; verifying insurance; patients’ enrollment; and directly assisting physician in administering medical services and treatments.
Macy’s, Inglewood, CA. — Sales Associate
2016-2017
Oversee sales of all Women’s Accessories, handling roughly $2,000 a day ($40,000 a month) in cash sales; balance register and prepare daily sales summary and deposits.
McDaniel’s and Associates, Los Angeles, CA. — Client Services
2016- 2019
Respond to customer queries, enhance customer retention and satisfaction by providing outstanding and prompt customer service. Maintain up-to-date knowledge about tax preparation and accounting products and services. Resolve payment discrepancies and act as liaison when necessary to streamline the customer experience. Additional responsibilities include customer service answering inbound calls to address customer questions, concerns, and requests.
Rotex, Gardena, CA. — Data Entry,Entry Level Accounting
2020-2021
Invoice and Credit clients based on order given. Create excel spreadsheets based on category and part number. Also using special features on excel to compare to other excel spreadsheets. Filing paperwork in organized categories based on Client, Date, and Invoice number given.
Florence Analytics, Culver City — Medical Assistant
2020-2021
Instruct Covid 19 tests for patients .
Collect and Document Covid 19 test samples in order to send out via Medical Courier.
Twin Towers Correctional Facility Urgent Care, Los Angeles- Lead Medical Assistant
2021-Currently
Check patients in via Patient EMR tracking system, Check patient vitals signs on intake. Communicate with the Medical Provider patient's Chief complaint and status on intake via patient tracker system.
Assist Medical Providers with medical procedures such as Incision and Drainage, Laceration repairs, Cast and Splinting, Ingrown Toenail removals, Male catheterization etc.
Preform minor medical procedures such as EKGs, Ear irrigation, Wound / Burn Care, Phlebotomy, Medication Administration,
Visual Acuity, Urinalysis,Assure all areas are sterilized after each patient use, Sterilize medical Instruments via AutoClave and Document in EMR system.
Organize and schedule follow up appointments according to Medical Providers orders via EMR system
Schedule medical assistants daily flow such as Patient EMR tracker system/ Follow Up appointments, Stocking / Inventory on and off Urgent Care floor via Outlook Calendars.
Train onboarding Medical Assistant.
EDUCATION
San Joaquin Valley College, Lancaster, California. — Certificated in Clinical Medical Assisting
May 2018
Phlebotomy Training Specialist, Culver City, California - License Phlebotomy Technician
August, 2020
SKILLS
Administrative
Customer Service
Healthcare
ATTRIBUTES
Positive & Friendly attitude
Efficient & Thorough
Attention to detail
Team-Player
Certifications
HIPAA certified
Administrative Injections
CPR/First Aid
Phlebotomy
Languages
English
Awards
Maintained 3.86 GPA
Awarded Dean's list in multiple modules
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