Program Management Social Worker

George H. Bascom

Detroit, MI ***** 313-***-****

LinkedIn URL ad8zdb@r.postjobfree.com

Dedicated Social Worker with 20+ years’ experience providing exceptional leadership, diverse management and program oversight, including community outreach development for non-profit and governmental clinical service administrative organizations. Collaborate effectively with community members, fundraising leaders, board members, organizational staff, clinicians, and legislators with local, state, and federal governments. Proficient at directing social service program management and ensuring full-compliance with industry and governmental regulations.

Areas of Expertise

Clinical Services Administration

Human Services Administration

Human Resource Management

Industry Networking

State & Federal Regulations

Fiscal / Budget Management

Project / Program Management

Inventory Oversight

Community Engagement

Fundraising Opportunities

Staff Leadership & Training

Interpersonal Relationship Building

Strategic Planning & Analysis

Public Relationship (PR)

Quality Assurance / Improvements

LEADERSHIP MANAGEMENT EXPERIENCE

Built interpersonal relationships with community members, board members, staff, fundraisers, legislators, and clinicians within non-profit organizations in governmental entities focused on clinical services administration.

Maintained internal administrative systems and operational budgets, to include the management of inventories oversight, purchasing goods and services, and identifying other program requirements.

Worked directly with organizations community based and board directors to successfully manage organizational teams, administrations, and clientele in diverse environments.

Oversaw staff meetings for organizational staff and senior management, to include the use of integration of a team management model to streamline program development.

Reviewed the planning, implementation, and evaluation of internal and external operational procedures.

Worked extensively with community volunteers, to include local citizens, the Honorable Mayor of the City of Detroit, and the Denise Archer Campaign Advanced Team Coordinator.

ORGANIZATIONAL MANAGEMENT EXPERIENCE

Extensive background in clinical services administration, to include an understanding of social services program management, regulatory requirements, clinical settings, and staffing needs.

Comply with industry and local, state, and Federal regulations pertaining to mental health, substance abuse services, and correctional facilities.

Directed daily operations, to include the recruitment, training, work staff scheduling, and management of employees and volunteers.

Reviewed internal operational procedures and established new or revised processes for effective and efficient organizational growth.

Proficient understanding of Human Resource (HR) Management, to include leading regular assessments to analyze key performance indicators (KPIs) and ensure future strategic plans and organizational goals are met.

PUBLIC RELATIONS & COMMUNITY OUTREACH EXPERIENCE

Delivered exceptional internal and external communications as a community relationship manager, to include working with public campaigns to recognize and provide effective, long-term solutions to complex community problems.

Delivered public presentations to promote public programs and services, while also acting as a representative for agencies during public events.

Built strong interpersonal relationships with a diverse range of supporters, such as nonprofit organizations (NPOs), state and Federal government agencies, businesses, and various media outlets to drive community engagement and customer retention outcomes.

FINANCIAL MANAGEMENT EXPERIENCE

Oversaw the preparation of annual budgets and fiscal management of nonprofit and public entities.

Recognize new or changing opportunities to expand organizational revenue streams and reduce annual expenses.

Completed annual internal audits for organizations to provide strong, comprehensive recommendations for executive leaders.

Managed contract negotiations with local and regional partnerships, ensuring that all agreed upon guidelines were fully complied with.

QUALITY MANAGEMENT EXPERIENCE

Worked with a diverse range of Human Service Agencies as a Continuous Quality Improvement (CQI) and Quality Assurance (QA) team member.

Maintained extensive background knowledge in Quality Management (QM) best practices and plan-do-check-act (PDCA) principles, to include program management, performance management, service improvements, team model approaches, timeline formations, actively planning, team training, and data collection.

FUNDRAISING AND PROGRAM DEVELOPMENT EXPERIENCE

Understanding key principles and regulations related to human service management practices, to include the development and implementation of programs, budget management, and operational management.

Steered the planning and direction of program activities to successfully reduced annual costs, improve organizational efficiency, and reach established goals.

Help to raise funds and motivate volunteers by creating strategic relationship opportunities, recognizing opportunities for capacity building, building partnerships with local volunteers, networking to grow sponsorships, and reach the organization’s philanthropic mission.

Located key fundraising sources by working with business partners, faith communities, governments and foundation grant makers, and other community members.

Established, coordinated, and managed alternative funding streams by reaching out for local and regional donations, and developing comprehensive grant proposals for future funding.

WORK HISTORY

Team Leader, Vista Maria, Dearborn Heights, MI Dec. 2023 – Jun. 2024

Youth Counselor, Vista Maria, Dearborn Heights, MI Jun. 2023 – Nov. 2023

Case Management Coordinator, House of Hope, Covenant House Michigan, Detroit, MI Jun. 2020 – Jun. 2021

Clinical Case Manager, Calumet Treatment Center, Spectrum Juvenile Justice Services (SJJS), Highland Park, MI Jan. 2011 – Oct. 2018

Social Services Specialist (Protective Services), Department of Human Services (DHS), State of Michigan, Macomb, MI Sept. 2009 – Oct. 2010

Program Manager, Social Development Department, Detroit Job Corps Center, Detroit, MI Jan. 2009 – Sept. 2009

Teen Parent Supportive Outreach Program Manager / Continuous Quality Improvement Coordinator, Federation of Youth Services, Detroit, MI Jan. 2008 – Jan. 2009

Program Director, Sutton House and DePaul Youth Treatment Center, Don Bosco Hall, Detroit, MI Feb. 2007 – Sept. 2007

Executive Director, Juvenile Detention Division, Wayne County Juvenile Detention Facility, Wayne County Department of Children and Family Services, Detroit, MI May 2005 – Jan. 2007

Director, Calumet Treatment Center, Spectrum Juvenile Justice Services July 2002 – May 2005

Youth Residential Director XV Program Manager, Campus Operations and Sequoyah Center, Maxey Boys Training School, Family Independence Agency, State of Michigan Feb. 2002 – May 2002

Social Services Division Administrator XVII Interim Director, Olympic Center, Maxey Boys Training School, Family Independence Agency, State of Michigan May 2001 – Feb. 2002

Youth Residential Director XI Operations Manager, Green Oak Center Maxey Boys Training School, Family Independence Agency, State of Michigan May 2000 – May 2001

Social Service Division Administrator XII Interim Director, Northwest Detroit Youth Reception Center, Family Independence Agency, State of Michigan May 1999 – May 2000

Program Manager, Burton Youth Reception Center, Family Independence Agency, State of Michigan

Jan 1998 – May 1999

House Manager (Youth Specialist Supervisor), Phoenix Youth Emergency Shelter, Family Independence Agency, State of Michigan Mar. 1990 – Jan 1998

Youth Specialist, Monte Vista Youth Emergency Shelter, Family Independence Agency, State of Michigan

May 1982 – Mar 1990

EDUCATION

Master of Social Work (MSW), Method Specialization: Administration, The University of Michigan, Ann Arbor, MI

August 1997

Bachelor of Social Work (BSW), Marygrove College, Detroit, MI

May 1996

AWARDS & DISTINCTIONS

Recognition Award for Outstanding Employee – Office of Delinquency Services, Department of Social Services,

State of Michigan

Social Work Distinguished Alumni Award – Social Work Department, Marygrove College

Award of Appreciation, Department of Human Services, City of Detroit

PROFESSIONAL AFFILIATIONS

Former Community Services Commissioner – Department of Human Services, City of Detroit

Former Maternal Child Health Advisory Board Member – Department of Health and Wellness Prevention, City of Detroit

Former Community Representative – Detroit Public Schools Head State Policy Committee

Former Board Member – City of Detroit Community Reinvestment Strategy for Cluster 2

Member - NATIONAL ALLIANCE ON MENTAL ILLNESS (NAMI)

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