Program Manager Business Process

Lee J. Michael

Torrance, CA, *****

Phone:424-***-**** Email: ad8z4y@r.postjobfree.com

Professional Summary

The development of strategic program initiatives for a globalized cloud strategy, migration & business transformation realignment. Lee manages transitional deployments of onshore and offshore teams while actively maintaining critical application interdependencies and business SLA and OLA obligations. He is responsible for meeting key production timelines while maintaining business process, stability, consistency and continuity. Lee develops inter-application blueprints to coordinate tactical onshore and offshore integrated deployments (exceeding 100+ resources). Lee is a tenured program manager with a record of developing an uncommon level of offshore/onshore team communication, cohesion and cooperation. He specializes in creating adept group synergies through the cultivation of functional relationship building. Lee is adept in all phases of the System Development Life Cycle and has cross platform architectural experience on an array of applications ranging from Automotive and Banking to Capital Markets and Hardware/Software Systems. His skills include Strategic Cloud Transformation, Onshore and Remote Project Management, Process Outsourcing, Business Process Management and Offshore Service Delivery. Lee is a graduate of the State University of New York with degrees in Business Management and Computer Science.

EVM: Earned Value versus Cost. Project Performance Tracking Based on Earned Value Management. Developed Key Project Insights &Optimization Based on Earned Value Analysis (AC + ETC = EAC).

Strategic Digital Transformation Specialist (Pacific Gas &Electric, San Diego Gas & Electric & Memphis Light, Gas & Water – Energy Sector Specialist)

Accenture- (Federal) – USDA (Crop Share Analysis) & FDA (Clinical Trials)

Certified Program Delivery & Business Process Outsourcing – (Arthur Andersen)

20+ years – Enterprise Wide Project & Program leadership

Comprehensive Process & Program governance: retail / web stores / Loan

budgets to $110+mm

Large Scale Business Transformation and ERP Integrations (Oracle & SAP)

day-to-day Offshore Program ownership - risk – issue – resource – cost - priority.

Complex Offshore Strategic Transition - 14 projects in 12 mo including – POS / Web / CRM / Cloud Based BI / Infrastructure /DR / Data Center Consolidation

Manage client Stakeholders: Structure SOW, RFI, RFP, MSA & EUSLA

Remote delivery Strategies – Toyota – international Enterprise wide teams

Remote Program Governance – CMMI certification leadership, ITIL 3.0 Standards and Functional guidelines, Instructed Arthur Andersen program management for PMI credits, mentoring senior staff

Offshore Team Building – capacity planning, recruitment, engagement, training, coaching, mentoring

Core Competencies

AUTOMOTIVE AND FINANCE APPLICATIONS: Offshore Portfolio Transition, SOA, Finance, Automotive Operations, Application Portfolio Optimization, ITIL 2.0 & 3.0 and Business Process Analysis.

SDLC METHODOLOGIES: AGILE, RUP, SCRUM, ADM (Andersen), Meth-1, Structured Analysis and Design (Gaines & Sorenson), PMBOK, Waterfall, Blueprint, LEAN (Toyota), Six Sigma, Spiral, Hybrid, CMMI Best Practices and ITIL 3.0 Implementation.

OTHER APPLICATIONS: Banking/Credit Card (Hardware/Software), Financial, Publishing, CRM, Insurance, Retail Electronics, Credit Management and Risk, Operating Systems, Automotive, Embedded Systems, Aerospace Engineering.

TECHNOLOGIES: SharePoint, Oracle 11G, DB2 (v9), Cloud Strategy, Single Instance, Multi-Tenant Cloud, Embedded SQL, SQL Server (7), SAS Base, SAS Macro, X8086 Assembler, IBM Assembler, PLI, Embedded Systems, JAVA (1-n), C#, .Net, Visual Studios 2010, Virtual Machine, Linux, UNIX, IFL, HTML, Web (XML, C#), IBM Mainframe, Objective C, C++, Jira, Confluence, AWS cloud, Azure cloud and Perl.

Career Skills

ITIL 3.0 and ITSM Project Management SME

SOA – Encapsulation, Componentization and Service Layer Unitization

SDLC and ITIL Methodology Specialist

Business Process Offshore Development, Automotive and Banking

Global Cloud Strategy – (Ernst & Young)

Strategic Program and Operational Management

Integrated Hybrid Cloud Training, Migration, Transition and Issue Resolution (Verizon, AWS, Azure)

Large Scale Offshore Energy Sector Delivery Services

Remote and Onshore Delivery Management

Quality Planning and Test Management

Requirements Management

Application Portfolio Optimization and Project Health Factors

KPI Validation and Optimization

Business Process Management

Business Process Optimization

Process Reengineering Life Cycle

Large Scale Project Delivery

Project and Program Consolidation across Vertical Business Lines

Professional Experience

Cisco – Silicon Valley, CA Sept 2021 – Mar 2023

Senior Engineering Program Manager

Senior Engineering Program Manager for Enterprise Wide LaaS (Lab as a Service) & TaaS (Test as a Service) Infrastructure, Architecture, Platform & Software Services (Python Script Uplift Across 7 Vertical LOBs), & Standards Compliance Methodology for CBT (Context Based Testing) & DevAT (Development Automated Testing):

Walt Disney (SGC) – Burbank, CA Jan 2019 – Sept 2021

Senior Strategic Program Manager

Senior Program Manager providing direct oversight of DHCP, Domain Naming Service, IPAM & IPV6 enterprise wide programs.

Provided strategic team management, effective oversight and earned value reporting on the provisioning and phased structuring of enterprise wide programs for both IPV6 and DDI (DHCP, Domain Naming Service). This included migrating 2000 cloud based applications in AWS & Azure environments.

Pacific gas & Electric (SGC) – San Francisco, CA June 2017 – Jan 2019

Senior Program Manager

Two Hundred & Forty Mainframe Application Migrations to AWS Cloud under Hadoop for storage & run-time Portfolio Optimization.

Provided strategic and tactical consulting services in the areas of program management & application portfolio optimization to reduce Total Cost of Ownership, & Earned Value Optimization.

Managed client hardware & software environments to identify & optimize AWS & Azure Cloud Based applications around storage & processing optimization. Developed detailed project plans to maximize cap-ex to op-ex expense ratios, by SDLC phase.

Westfield – Los Angeles, CA Jan 2017 – June 2017

Senior Program Manager

Program Manager of phased DC infrastructure deployments around 22 vertical lines of business within Westfield.

Developed agile phased master project plan & implementation strategy, proof of concept and production pilot for Westfield Retail Solutions infrastructure vertical security migration.

Migrated applications around infrastructure upgrade for multiple (8) DC migration rollouts

Managed Juniper firewall and developed architecture for newly migrated applications

Cisco – San Jose, CA June 2013 – Jan 2017

Senior Engineering Program Manager

Managed the Cisco advanced services division in support of the Walt Disney Company.

Managed diverse AWS & Azure Cloud Migrations, wireless, security, Cisco UC Voice (Avaya) and routing & switching verticals for Disney, both nationally and internationally. Extensive use of Primavera-6 & Oracle Projects for SAP backend P&L reconciliation.

Supported client hardware & software environments enterprise wide to develop and maintain a proactive network health strategy to optimize network operations, mitigate business impacts and reduce overall risk.

Net-Serve – Los Angeles, CA Dec 2011 – June 2013

Global Technology Manager

Global-Technology Manager for Honda Motors Japan providing executive level strategy and oversight on global contracts. Provided dotted a line reporting to Honda Motors Japan c-level executives on global cloud & SAP migrations (AWS, Hybrid, Azure).

Manages diverse international licensing, hardware procurement and legal contractual agreements to facilitate market share, business transformation & competitive edge for HM affiliates worldwide.

Direct oversight of IBM, E&Y Cloud Strategy, VMWare, EMC, Amazon, Verizon Hybrid Cloud, AWS & NTT Data Cloud Infrastructure, SAP ERP vendor services.

Honda- Motors – Los Angeles, CA Dec 2011 – June 2013

Global Technology Manager

Global-Technology Manager providing executive level strategic oversight on global contracts for Honda Motors Japan. Provided dotted a line reporting to Honda Motors Japan c-level executives on business transformation, global cloud & SAP migrations.

Strategic technology oversight of Global Cloud Migration (E&Y, Verizon & AWS), Data Center (IBM upgrade, refresh and migration), VMware, Managed File Transfer (Axway), Global SAP (ECC 6.0, PSLE, Max-Attention), OEM, Mainframe, Cisco and Oracle Runtime.

SGC group – Los Angeles, CA July 2009 – Dec 2012

Managing Director

Application Discovery and Detailed IT Assessment for clients including Harley Davidson, Caterpillar, AAA, Farmers Insurance, Net-Serve Systems and Nissan.

Provided strategic and tactical consulting services in the areas of portfolio optimization for Total Cost of Ownership, to equate to the ROI Y-intercept & develop both macro equilibrium levels & reduction.

Analyzed client hardware & software environments enterprise wide to identify & optimize cloud, IFL, outsourcing, rewrite & conversion opportunities to mitigate risks, and optimize the cap-ex to op-ex inversion ratios, & provide high level timelines around ROI to TCO Y-intercept equilibrium.

Accenture Technology Consulting. – Los Angeles, CA Dec 2006 – June 2009

I.T. Executive

A seasoned member of the Accenture (Arthur Andersen) executive management team and technology SME specializing in outsourcing and remote team management.

Cross platform architectural experience on an array of applications ranging from manufacturing and Aerospace Engineering to Clinical and Financial Systems.

Skills include Program/Project Management, Client Cloud Migration & Transition, Process Engineering, Web e-Com, Virtual Machine, z-Linux and Client Server Platforms.

American Express (Accenture) – Phoenix, Arizona Mar 2008 – Mar 2009

Manager of Business Process Optimization

Savings accomplished by Streamlining Business Processes prior to leveraging Remote Virtualization Technologies.

The active management, coordination and supervision of all business process analysis and optimization to streamline and integrate existing business functions.

Removal of redundant business processes prior to migration to offshore vendor on remote server platform.

Met with senior executive management to evaluate project transition process analysis and identify key milestones to address issues for all phases of the System Development Life Cycle (SDLC).

The project was successfully transitioned offshore after the scheduled holiday freeze, in January of 2010.

Government (Accenture) – Phoenix, Arizona May 2008 – May 2009

Manager of Statistical Optimization & Linear Forecast Modeling

FDIC: Managed the development of statistical electronic models for optimizing clinical trials & test variance for the FDIC based mainframe clients using SAS based linear regression & embedded SQL for statistical analysis..

FDA: The active management, coordination and supervision of all SAS based crop share analysis processes for optimization to streamlining across integrated growth projection timelines.

AEGON Corporation (Accenture) – Edison, NJ Nov/2007 – March/2008

Program Manager

A $4.5 billion privately-held Insurance holding corporation with 13,544 employees nation wide. Founded in 1986 the company is a provider of direct medical and life insurance as well as property and casualty insurance.

In December of 2007 Accenture Technology Consulting was retained by the AEGON Corporation to evaluate and optimize existing and redundant business functional processes prior to transition to an offshore platform.

The initiative involved the active management of remote client teams in Edison New Jersey, offshore IBM teams in Germany and Accenture consulting staff.

The project deadline required the development of an integrated comprehensive strategy to coordinate multiple transitional interdependencies and critical path activities.

Best Buy (Accenture) – Vancouver, BC Feb/2006 – Nov/2007

Program Manager and Deployment Coordinator

Best Buy is a 40 billion dollar retail electronics distributor with over 1200 stores in the United States and 380 Stores in Canada. The U.S. headquarters are in Minneapolis Minnesota and the Canadian Headquarters are located in Vancouver British Columbia. Most recently Best Buy has opened new stores in Shanghai, Singapore and Japan to leverage the new and emerging Asian Markets. In March of 2007 Accenture Technology Consulting was retained to manage a joint venture between Best Buy and the Hong Kong Shanghai Bank of China (HSBC). The initiative involved the creation of a new Private Label Credit Card (PLCC) to facilitate finance promotional programs for targeting new and emerging markets.

This initiative required transitioning HSBC and Best Buy Business processes to offshore resources for operational support of the new business capability and to facilitate and support enhanced vendor services.

The project was a three year initiative which required the acquisition and integration of new hardware and network infrastructure into an intermediary data translation and mapping layer, facilitated through a third party offshore vendor (Eigen).

This end-to-end multi-layered integrative network service required extensive offshore concurrent transition and development on a multitude of client server based and e-Com platforms.

Toyota (TMS) – Los Angeles, CA Dec/2005 – Dec/2006

SSN Risk Mitigation - Program Manager – Consulting Engagement

The largest Motor Sales Corporation in the world, Toyota was founded in 1933 and employs 316,121 people as a $119 billion provider of automotive products and services.

On June 18th of 2002 the Sarbanes-Oxley Act (SOX) was passed by Congress into Federal Law, as a legislative precedent on corporate financial liability in response to the Enron Scandal. In November of 2002 the Sarbanes-Oxley Congressional Act (SOX) provided the impetus for the Office of the CIO at Toyota to develop a company wide project initiative for the removal of social security number as the primary key from all corporate database repositories, extract files, backups, software and third party vendor interfaces. The Project Scope was developed to limit Toyota's financial liability and mitigate risk associated with identity theft and the dissemination of personal identification information. The project was denoted as the Social Security Number (SSN) Risk Mitigation Project Initiative and was the largest project at Toyota in the past decade.

Converted Base SAS & Macro Utilities used for QMS to capture & chart variable temperature monitoring control systems for out-of-range sequences, to maintain quality controlled temperatures in the vehicle supply chain shop floor production environment.

The coordination, management and tactical deployment of all national project team initiatives for removing social security number as a primary key from corporate database repositories, online systems, production job streams and vendor interfaces.

Developed detailed cross application analysis and master spreadsheet of all impacted systems and functional business groups to highlight conversion gaps and develop detailed comprehensive remediation strategies.

Duties included the development of detailed deployment plans, back-out strategies and composite super-imposed timelines for multiple vertical core team conversions to highlight overlapping run units, interdependencies, concurrent activities and critical path.

The conversion effort required the modification, testing and implementation of over forty million lines of program code and twenty eight thousand file conversions.

This included highly critical multi-volume DB2 table spaces that required the conversion of a billion or more table rows.

The project was successfully implemented ahead of schedule, within budget and error free.

California State Automobile Association – San Francisco, CA Dec/1998 – Dec/2005

Technical Project Manager

A $2.5 billion privately-held provider of automotive, travel, and financial services to more than 4 million members in Northern California, Nevada, and Utah; is the second-largest affiliate of AAA.

Managed statistical reporting and QA validation effort for a large database core system conversion in partnership with IBM. Managed the development of SAS Based Tools for field by field and end to end testing and validation of large converted data extracts, prior to loading to an SQL based relational database repository (DB2).

Designed detailed statistical reporting models and graphical presentations as well as high level metrics for senior executive management. Utilized Mercury Test-Director for defect management.

The project was completed on-time, within budget and error free.

Managed the development of 1800 SQL and SAS scripts for validating business use cases. Developed test scripts and statistical reporting to provide detailed cross-tabulated statistics and analysis of data by variance, linear regression and other statistically relevant indicators.

Validated IBM's work to ensure quality assurance of all output. Managed end-to-end testing strategy for all systems and tables to validate a complex conversion from legacy systems to flat files, then to DB2 load extracts, and finally to a transactional database.

Implemented the Home Owner Premium Statistics system including statistical analysis software (SAS) for macro utilities using date variance. Developed bridge programs for swapping data into compliant interfacing systems and published company-wide standards for flagging SQL release errors.

Managed eight senior technicians in developing detailed program specifications for 104 interfaces. Created high-level presentations for CSAA Executives using VISIO PERT, MS Access and GANT Charts to clearly develop timelines as well as designate Critical Path, deliverables, interdependencies and simultaneous activities.

San Diego Gas and Electric Aug/1992 – Sept/1998

Technical Project Manager / Consultant

Developed Interface programs for communicating between CICS/DB2 and IDMS/ADSO using the RHDCUXFT Macro, ADSR and CICS Interval Control.

Modified IDMS/ADSO based Dialogues to support multiple Implosions and Explosions of Critical Time Dependent Online Customer Data.

M.L.G.W. (Memphis Light, Gas and Water) June 1989 – Aug 1992

Technical Project Manager / Consultant

Converted core system to IDMS ADSO to accommodate online processing requirements.

Acted as lead technical project manager in conversion of Tandem/Cobol VSAM systems to IDMS and ADSO.

Developed & managed teams to build compilers to convert from tandem Cobol to Cobol II. Compiler reduced conversion efforts by 80%.

Education

State University of New York

BS, Computer Science

BA, Management

Awards, Certifications & Other Accomplishments

Program Management Certification – Portfolio Analysis for Financial Applications

IBM Credential Virtual Machine Operating Systems

Patent – “ATM Adjustment System”, HSBC 1987, N.Y Regulation-E Banking Compliance

Member – American Institute of Banking

Member - Association for Systems Management

Member - Project Management Institute - PMP

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