Customer Service Technical Support

CHAD EDDY

Brooklyn Park, MN ***** 612-***-**** ad8yu2@r.postjobfree.com

Technical Support & Client Growth

PROFESSIONAL SUMMARY

Looking to utilize my extensive client and technical skills to help troubleshoot, support, advise, and improve product performance to deliver a superior customer experience within an interactive team environment.

SKILLS & EXPERTISE

● Microsoft Office ● 13+ Years Customer Service ● Excellent Phone Skills

● Effective time management ● Teamwork ● Multi-Tasking Skills EDUCATION

Bachelor of Arts, Mass Communication

Winona State University

Mass Communication with an emphasis on Advertising CND RV World, INC Ramsey, MN

Lot Assistant June 2023 to present

Lot organization of 3 lots with 60+ recreational vehicles using a forklift. Jockey RV’S to service department.

Red Mountain Weight Loss Scottsdale, AZ

Telehealth Advisor October 2022-May 2023

Consulted potential clients prior to meeting the Dr to gather information to build profile and consult about Dr. phone call. Post call to follow up on prescriptions and answer clients’ questions. Mindbody Inc Scottsdale, AZ

Booker Software Support February 2019-July 2021

Provided support and development of spa and salon owners in understanding and using the Booker Software Platform. Assisted the business owners in understanding how, when, and why to effectively communicate to their client base through creative marketing campaigns, Assisted with mercant processing setup to allow clients to take advantage of various payment options and features. Datacom Phoenix, AZ

Business Development April 2018 -February 2019

Initiated, cultivated and developed unique relationships with small business owners to explore and provide a more cost-effective solution to their merchant services account. CHAD EDDY

Brooklyn Park, MN 55429 612-***-**** ad8yu2@r.postjobfree.com Stormwind Studios Scottsdale, AZ

Business Development April 2013–February 2015

Created new opportunities in the development of VMware, Cisco, and Microsoft Technical Training Solutions that appealed and applied to Chief Information Officers, IT Directors and System Administrators. Nurtured new opportunities that led to a significant number of new clients and increased revenue.

Wells Fargo Phoenix, AZ

Regional Consulting Manager October 2012-April 2013 Provided superior customer service for small to medium businesses for anything from understanding their statements to in depth account questions and options including monitoring key indicators for unusual activity often liaising between the client and internal compliance. References Available Upon Request

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