Customer Service Representative
Resume:
Scherrie Burrus
ad8yso@r.postjobfree.com
Work Experience
Customer Service Representative
MetroPlusHealth-New York, NY
January 2024 to July 2024
• Enroll new members into a healthcare program
• Issue members new and/or duplicate healthcare ID cards
• Handle authorization statuses for doctors and nurses
• Advise members and facilities of active/non-active statuses
• Help members with finding primary care physicians Customer Service Representative
New Jersey Child Support-Township of Hamilton, NJ
May 2023 to December 2023
• Spoke with account holders about the balances on their card
• Gave account holders information to access payments
• Update account holders PIN numbers
• Gave account holders their court dates
Customer Service Representative/Billing Analyst
National Grid-Brooklyn, NY
August 2016 to December 2021
● Handle customer inquiries, complaints, and billing questions
● Input information into the system to ensure customers were being billed correctly
● Support customers with service requests, including opening and closing accounts
● Perform meter checks to ensure they are in good condition
● Maintain customer and client relations by positively responding to upset callers, repairing trust, locating resources for problem resolution and developing best-option solutions.
● Responsible for maintaining high levels of professionalism with every customer Customer Service Representative
Visiting Nurse Services of New York-New York, NY
July 2021 to September 2021
● Managed patient appointments and organized therapists and nurses’ schedules based on their availability
● Provided excellent customer service to all patients by answering questions, helping with solving problems and confirming home visitation appointments with therapists and nurses.
● Maintained a record of patient medical supplies and assisted each patient with their orders.
● Provided support and resources for family with members in hospice
● Verified medical coverage for all patients by checking referrals and providing additional information to patients in need.
Call Center Associate
311 Call Center-Brooklyn, NY
August 2011 to August 2016
● Provides customers with local information and/or support customers with emergency calls
● Produced records of customer interaction, recording details of inquiries, complaints, or comments, as well as actions taken
● Responded to calls and assisted customers in a professional and timely manner to avoid long waiting times
● Directed and managed 100+ calls in queue per shift to improve call flow Customer Service Associate
Verizon-New York, NY
April 1999 to September 2006
● Troubleshooted service orders for customers
● Generated weekly reports to ensure that orders were correct and complete
● Developed and maintained reports to track customer billing
● Prepare computer input forms, reviewed wage tables and ensured accuracy of payroll data for employees
● Facilitated training program for new employees and measured their progress in order to evaluate effectiveness of training and areas that needed to be amended.
● Collaborated with the management team to stay updated and informed on product knowledge Skills
• Microsoft Word (5 years)
• Microsoft Excel (5 years)
• Microsoft Powerpoint
• Microsoft Access
Certifications and Licenses
CPR Certification
January 2023 to January 2025
Customer service representative
August 2016 to Present
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