Customer Service Case Manager

Raven simpson’s resume:

Cell: Upon Request

Address: Upon request

Emails:

ad8yln@r.postjobfree.com

ad8yln@r.postjobfree.com

About me:

Highly personable case manager and customer service professional looking to obtain employment using my skills and knowledge to provide service and achieve professional growth within your organization. I have experience in helping many families and companies process the correct paperwork from many different departments/systems.i respect and know that all companies work differently, but i’m willing to learn the new way to be successful and gain stability with a company long term.i am reliable dependable, determined, a team player, eager to learn and gain stability, hard working, and so much more! I strive to do my best and become educated in anything and everything that i do in my life. I’m willing and able to answer any questions or concerns you all may have for me. I have a son that i adore so much, god is and always will be first in my son and i lives. I’m not limited to anything, i’m open to learn! I really enjoy working many different job titles. im happy that moving forward in my life i can find something that i can build stability as i continue to grow.

Work history:

Carter’s supermarket (livingston and walker, la)

07/2011-04/2018

Cashier that provided the best customer service efficiently while remaining familiarized with store products to assist customers. Utilized customer service skills to assist customer daily. Established rapport with reoccurring customers as well as professional work relationships with employees and managers/owners.

Nero-medical center (baton rouge, la)

04/2013-10/2013

Worked intently with patients effected by strokes and elderly clients. Put in overtime hours assisting clients back and forth to therapy classes, for inpatient care. Monitored clients while they performed exercises. Observed and evaluated patients’ performance, behavior, social development, and physical health.

Just kidding around (springfield, la)

10/2013-05/2016

Instructed children between the ages of 2 and 3 in activities designed to promote social, physical, and intellectual growth needed for primary school. Taught basic skills such as color, shape, number, and letters recognition. Establish and enforce rules for behavior, and procedures for maintain order. Read books to entire class big or small group.

Brown eagle (st. Gabriel, la)

02/2018-04/2018

Operating the serac machine that control the flow of hazarded chemicals. Making sure all coworkers were not exposed or harmed by any of the chemicals coming in or out of the machine. Scanning in all the down time the machine had and any problems that were caused during the machine running time.

Acumen (baton rouge, springfield, zachary, and maurepas, la)

04/2013-04/2022

I have worked with so many different families from babies to elderly, providing care for them and their families.i also entered billing codes as i discovered the diagnosis.i added and removed schedules for caregivers, along with interviewing them and making sure they were up to date on training. If not i trained them.I love helping others in so many ways, which means so much to me to be able to make a difference in others and their everyday life. I helped with baths, cleaning, cooking, outside activities, inside activities, medicine, laundry, and any other needs that needed to be done. The community choices waiver, the long-term personal care services, the new opportunities waiver, the residential options waiver, the children’s choice waiver, the early periodic screening and diagnostic testing, the veteran affairs, the supervised independent living, and the supports waiver. I had to case manage helping with different roles, such as payroll and/or paperwork. I made contact with applicants that were interested in getting hired, i received and took calls and set up important dates and times that were needed. Wellness checks and pop ups, to check on my clients and my client homes! Did traveling to make sure my caregivers were taking care of my clients and their homes, i also would go out and introduce my caregivers to my clients before my caregivers first shift. I build a professional relationship with my clients and ensured them that i would always go above and beyond to make sure that they are safe and staffed on top of being respected. I’ve worked with adults and children with dyslexia, autism, strokes, down syndrome, no use in body parts, and anything else that the clients needed assistance with.

Plexos group (baton rouge, la)

02/2021-12/2021

I worked answering phones for lwc for unemployment. I was filling claims for applicants that live in louisiana. I was able to help them get their funds processed and directing them in the right directions for them to send in the documents that were needed to be able to get their funds release due to covid19. I worked from home, my first working from home position and i love it. Providing the best customer service as a csr.

I also received a different position for a promotion to be able to be a case manager, with the ebr erap for wfg. I was able to assist applicants with providing me the documents that were needed to be able to move forward with their application. I communicated with them through email, phone, texts, and request for callbacks. I really enjoyed helping applicants get the rental assistance that they needed because due to coivd-19 a lot of applicants faced evictions and hardship.

Urec (baton rouge, la)

01/18/2022-01/31/2024

I also received a different position for a promotion to be able to be a case manager, with the ebr erap for urec. I was able to assist applicants with providing me the documents that were needed to be able to move forward with their application. I communicated with them through email, phone, texts, and request for callbacks. I really enjoyed helping applicants get the rental assistance that they needed because due to coivd-19 a lot of applicants faced evictions and hardship. I used systems called caseworthy, panadoc, zendesk, outlook, and provider credentialing. Making sure applicants get the help they need by making sure i am educated on what is best to get the applicant the assistance and help for them. I worked with many different systems to submit applications to be reviewed for final review and helped get assistance processed. Also did frequently well checks on clients and their families. Due to hippa made sure all document and information was kept private, as i traveled weekly to check on my clients. I also was able to build a strong relationship with my clients so that they can build trust and honesty with me. Also understanding that their circumstances can make them very upset but also be able to uplift that i am their to help them no matter what.

A first name basis

02/20/24-08/27/24

I scheduled caregivers and direct service workers for shifts for clients in need of assistance, some clients were medicaid clients. I answered phone inbound called and made outbound calls as well, i would remove caregivers and/or direct service workers from scheduling. I would hire, interview, speaking through orientation, getting caregivers and direct service workers trained along with cnas. I also completed home visits. I used systems such as outlook, global, ringcentral, paylocity, edge, microsoft word, microsoft teams, axiscare, conducted background checks, drug test and first aid-cpr. I conducted follow ups on clients and caregivers/direct service workers. I also have experience in training on lifts for bed bound clients, filing/submitting paperwork and doing home visits/wellness checks. The community choices waiver, the long-term personal care services, the new opportunities waiver, the residential options waiver, the children’s choice waiver, the early periodic screening and diagnostic testing, the veteran affairs, the supervised independent living, and the supports waiver. Traveling to handle business for all my clients.

I received an offer promotion and after less than 2 months being a care manager i was able to become part of the integration team. My new title is integration associate. What i do is because i am a highly motivated and dynamic integration associate i was able to join the team. This role was responsible for traveling to our newly acquired offices and ensuring the smooth integration of their operations into our system and processes. The integration associate play a pivotal role in training the new care managers and caregivers, thereby ensuring a seamless transition. I was able to travel to different states such as tennessee, louisiana, mississippi, and arkansas. I help with icd 10 codes being entered. I received a company card as well.

Janice Thomas consultant (Louisiana)

02/2024- (fill in)

I went to elderly apartment complex, and signed clients up for Long Term, CCW. If they didn't have Medicaid, I would assist clients with their Medicaid Applications. I also went to Nursing Homes. if clients wanted to leave out of the Nursing Homes and go home, I would apply for a transition Waiver for them to go into an apartment or their family homes. If a parent or parents had a disabled child and didn't have services, i would assist them with a Capital Area application so they could get their child on the Now Waiver. I also worked with a few private clients and helped mrs janice with any needs she needed to run her business. Mrs Janice helped me with learning how to run a health care field and it has helped me find my pass as well. I also go around training and assisting with any paper work necessary.

Always Best Care (Baton Rouge)

09/11/24- current

My job title for this company was HR Assistant, i helped with training caregiver onboarding as well. I helped with new ideas and was the extra help with anything my other team mates needed in the company. Home health care pulls at my heart strings and this is truly my passion, this is our first job title for this company.

Education:

Doyle high school (livingston, la)

08/2007-05/2013

High school diploma

Graduated 05/2013

Certification:

Cpr

First aid

Accomplishments:

Homecoming queen 2013 (my senior year)

Committee program for tlsm (2022-current)

Order selector for mhbc (2023-current)

References Upon Request:

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