Customer Service Representative

Esther Owusu

*** * ****** *** ******** Ny *****

Email: ad8yb9@r.postjobfree.com Phone: 315-***-****

Objective

To obtain quality employment, that will help grow professional experience and skills.

Education

Onondaga Community College: Major: Broadcasting Communication Media (B.M.C). Class of 2022

William Nottingham High School (Syracuse NY) Class of 2011

Licenses/Certifications

NYS Driver’s License & Certified Call Center Representative

Work History

Upstate Medical University Hospital (Nursing Assistant UST) 04/01-09-/2024

Responsibilities include providing patient aid such as helping them bath, eat, checking their blood work(finger stick) and performing other duties such as drawing blood, EKG. Also insuring their safety due to specific medical risk.

Upstate Medical University Hospital (Patient Access Clerk) 04/06/2019-03/27/2020: Responsibilities include performing standardized patient check-in and check-out procedures including registration activities such as entering and/or verifying demographic, insurance and/or financial information; and processing other documentation. Also arranging Medicaid transportation for patients.

Suburban Propane 10/2018-03/2019: Responsibilities include handling a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy. Maintaining an in-depth knowledge of Suburban Propane products, customer accounts, billing processes, various policies and procedures related to product delivery. Also effectively managing customer account data which includes setting up new accounts and maintaining related data.

Crouse Hospital Environmental Services (Housekeeper) 06/2017-10/2018: Responsibilities include cleaning and removing the trash in patient areas and transporting it to the proper disposal location. While cleaning isolation rooms, MRSA rooms, radiation rooms, and the morgue. Also maintaining the floors and carpets within the hospital.

Queen Palace Hotel, Accra Ghana (Receptionist) 07/2013-02/2014: Responsibilities include greeting guest while checking them in and out. This may also include verifying registration information, processing payments, issuing room keys and directing guests to rooms.

Rite Aid Warehouse (Package Handler) 12/2012-10/2013: Responsibilities include maintaining the integrity of shipments, preserving the condition of products during loading or unloading and packaging items.

Cola Company, Accra Ghana (Secretary) 04/2011-07/2011: Responsibilities include reviewing applicants for Human Resources including administrative processing for new hires. While also providing administrative support for a 40 person office. Answering email inquiries; which may resolve client and employee concerns, requests for information, suggestions and complaints.

Key Strengths

Excellent knowledge of providing first contact services at the front desk.

Well versed in scheduling appointments and meetings.

Strong familiarity with operating multi-line telephone systems.

Bilingual: English and International languages.

Computer Skills: Medical Databases, Word, Excel, PowerPoint and Outlook.

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