Customer Service Collection Agent

***** ** ***** ******, *****, Florida ***** • 305-***-**** • ad8y61@r.postjobfree.com

Blas B. Perez

OBJECTIVE

To secure a challenging position in your company with opportunities for advancement and personal growth.

WORK EXPERIENCE

Collection Specialist Miami, Florida

April 2013-Present CBT College

Responsible for contacting all past due accounts in a daily basis.

Bringing student loans up to date.

Collection Agent Fedex Latin-American and Caribbean Miami, Florida December 2012-January 2013 (Temporary Position)

Business to Business Collection

Customer Service and Collection Agent

1989–March 2012 Palace Resorts, Tradco Company Miami, Florida

Responsible for bringing all customer’s accounts up to date.

Effective in locating and notifying customers of delinquent accounts via mail and phone.

Manage relationships and negotiate with debtors to expedite the recovery process.

Consistently maintaining an 80% recovery rate.

Transferring accounts to collection agencies when requirements have not been met.

Handling a high volume of in-bound calls on a queue structure phone system.

Structuring a well-organized call back strategy to boost productivity and finalize agreements.

EDUCATION AND AFFILIATIONS

Miami Dade College,

Accounting Associate Degree Miami, Florida

Coral Gables Senior High Miami, Florida

RELATED SKILLS

Fully bilingual in Spanish; written and verbal communication skills.

Enthusiastic, sharp, well-organized and reliable with a professional manner and willingness to accept responsibility

Broadly experienced in financial services and customer care.

Personable and excellent troubleshooting skills

Proficient in the use of collection and database systems and Microsoft programs.

Contact this candidate