Customer Service Support
Resume:
Tamika Burton
Customer Service Professional
Charleston, WV 25302
**************@*****.***
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results- oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Work Experience
CNA
Heartland Nursing Home - Charleston, WV
October 2011 to Present
Responsibilities
Hygiene Care
Assist with feeding
Bathing
Grooming
ADL's
Incontinent & Continent care
Transportation
Hospice Care
Vitals
Activities
Oral care
Accomplishments
Bonding with the elderly. Learning to be independent by caring for others. Learning to have patience and giving my attentions to the most needed. My biggest impact was learning to listen and be there even that's
all you can do.
Skills Used
Hospice care
Customer Service Representative
NCO Group - Charleston, WV
January 2015 to December 2021
• Familiarity with Microsoft Windows, Word, and Excel applications
• Active Listening Skills.
• Improving Customer Experience.
• Building Customer Loyalty.
• Positive Attitude.
• Bilingual Customer Support.
• Time Management.
• Interpersonal Skills.
• Efficient and Detail-Oriented
• Building Customer Trust and Loyalty
• Understanding Customer Needs
• Courteous with Strong Service Mindset
• Issue and Complaint Resolution
• Call Documentation
• Customer Account Management
• Customer Data Confidentiality
• Responding to Difficult Customers
• Calm and Professional Under Pressure
• Microsoft Access
• Information Inputting
• Upbeat and Positive Personality
CNA - Certified Nursing Assistant
Prime Time Healthcare - Winter Park, FL
February 2020 to August 2021
Responsibilities
Hygiene Care
Assist with feeding
Bathing
Grooming
ADL's
Incontinent & Continent care
Transportation
Hospice Care
Vitals
Activities
Oral care
Etc.
Staff
Belfield Youth Study Center - Philadelphia, PA
April 2010 to August 2010
Responsibilities
Help with home work
Activities
Accomplishments
Helping young youth reach their goal to their highest level Education
General educational development
Skills
• customer service (10+ years)
• RECEPTIONIST (8 years)
• RETAIL SALES (Less than 1 year)
• Hospice care
• Vital signs
• Caregiving
• Alzheimer's care
• Dementia care
• Hoyer lift
• Medical records
• ADLs
• Data entry
• Home care
• English
• Food preparation
• Laundry
• Meal preparation
• Memory care
• Customer support
• Medical sales
• Typing
• Communication skills
• Hospitality
• Computer literacy
• Basic math
• Nursing
• Microsoft Word
• Hospital Experience
• Windows
• Hotel experience
• Personal Assistant Experience
Languages
• English - Fluent
Certifications and Licenses
CNA
CPR Certification
Professional Certification in Customer Service
August 2010 to Present
• Attention to Detail.
• Active Listening Skills.
• Improving Customer Experience.
• Building Customer Loyalty.
• Positive Attitude.
• Bilingual Customer Support.
• Time Management.
• Interpersonal Skills.
Additional Information
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Provided primary customer support to internal and external customers.
• Recommended products to customers, thoroughly explaining details.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Provided information regarding charge accounts and loyalty programs.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Met customer call guidelines for service levels, handle time and productivity.
• Educated customers about billing, payment processing and support policies and procedures.
• Provided ongoing guest service.
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
• Delivered excellent customer service, resulting in consistent 90% customer satisfaction rating.
• Communicated professionally with colleagues, freelancers and clients.
• Customer Service
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