It Support Human Resources

Anh Tran

(C) 240-***-****

Email: ad8xs1@r.postjobfree.com

A proven, self-motivated, and aggressive Information Technology Engineer with ample experience in networking, installing, and configuration across multiple platforms.

Key Strengths

Over 15 years of technical experience

Strong leadership skills to include reliable, motivated, and a self-starter

Demonstrated abilities with IT support to achieve organizational objectives

Proven abilities organizing and prioritizing tasks to meet deadlines

Exceptional interpersonal skills with management and clients from all professional levels

Effective written and oral communications skills

Excellent analytical, organizational, planning, communication, verbal, and written skills

Education

Bachelor of Science Degree in Computer Information Systems, 2009

Marymount University, Arlington, VA

Professional Experience

FAA/SFI Washington, DC

Windows System Engineer July 2017 – Current

Select, install, configure, and administer hardware and software systems over a LAN/WAN architecture.

Install and maintain system upgrades, operating and security patches, and peripheral devices.

oBuild, configure, and patch Windows TFR (Temporary Flight Restriction), FAX, CARF (Central Altitude Reservation Function), AISR (Aeronautical Information System Replacement), and Bridge Servers.

Support, monitor, test, and troubleshoot hardware and software problems related to server hardware, software, or network equipment.

Responsible for production support activities for facilities operations to ensure the security and stability of the environment.

Track points of friction for users, technology, or operations, use analytics and then work with other teams to make improvement.

Recommend and schedule repairs or replacement of equipment.

Provide end user support for the server and server-based applications and connectivity.

Install, configure, and manage the equipment and software necessary to perform system backups and recovery of applications and data.

Maintain system and data files and monitor system integrity.

Assist technical team with system problems, troubleshoot user issues.

Support Software Development Life Cycle plans and requirements.

Work within a team providing 24/7 on-call support.

FAA/CNI, Washington, DC October 2015 – June 2017

FAA/Actionet, Washington, DC September 2013 – October 2015

FAA/Actionet, Silver Spring, MD June 2010 – July 2012

Information Technology Specialist

Present and conducting risk and vulnerability assessments information systems; contributes to the quick response team efforts in responding to customer service problems resulting from catastrophic events such as virus infections or Spear-phishing campaign.

oScan and remove malicious malware and viruses in system using Norton Anti-virus, McAfee Virus Scan Enterprise, and Malware Bytes.

Administrator, setup and configure user’s credential/permission/group policy via on premise and cloud Active Directory.

Administer Exchange and Online Exchange.

Manages SharePoint accounts, including the uploading of data and the monitoring of access, as well as having the ability to create a SharePoint page.

Built and manages MDT images and WDS server.

Install, upgrade, support and troubleshoot Bit Locker HD Encryption for Windows, PGP, and McAfee Endpoint Encryption.

Install, upgrade, support and troubleshoot Windows XP, Vista, 7, Windows 8.1 Pro, Window 10, MS Outlook, Lotus Notes, Sharepoint, Exchange, MS Office 2010/ Office 365, Mac OS

Install, upgrade, support and troubleshoot mobile devices for BYOD: experience with Blackberries, IOS, iPhone, iPad, Android base mobile devices and Mac OS.

Install, upgrade, support, administer and troubleshoot remotely with VPN Client, Cisco Anyconnect, Remote Desktop RDP, Dameware Remote, GoToMeeting, and JoinMe.

CapitalSource Chevy Chase, MD

Desktop Engineer August 2012 – September 2013

Led a four-member team that used MDT and SCCM to carry out local and remote imaging of laptops and desktops.

Manages SharePoint accounts, including the uploading of data and the monitoring of access, as well as having the ability to create a SharePoint page.

Built, tested, and managed WDS server and customized images to fit different department needs.

Managed license and data server.

Configured and troubleshot IPhone, IPad, Android phone and tablet, support and manages BAS (Blackberry Administration Services).

Supported Citrix intranet and extranet environment.

Analyzed, troubleshot, and resolved tickets from Magic ticketing system.

Diagnosed complex problems on a variety of software applications, operating systems, and IT equipment to assist IT users.

Managed Tech Refresh project to replace 400 user’s laptops.

FINRA/Hewlett Packard Rockville, MD

Desktop/System Administrator June 2008 – June 2010

Used Norton Ghost to deploy images locally on images and desktops and laptops.

Provided hands-on technical support and troubleshot custom software, windows, networking, databases, hand-held Computers, and COTS programs such MS Works and MS Office.

Deployed MS Office, Tumbleweed, Adobe Acrobat and other software, in addition to hardware on laptops and desktops.

Set up and troubleshot various data transfer protocols. FTP, IFT, Email & Web submissions.

Administered and troubleshot VPN (Virtual Private Networks).

Installed, configured, and troubleshot hardware and software for Dell laptops and desktops and workstations.

Contact this candidate