Medical Records Customer Service
Resume:
Teara Smith
Lawrenceville, GA *****
ad8xrw@r.postjobfree.com
Boost customer service team productivity while maximizing customer satisfaction with strategic call management and process improvement strategies. Skilled leader with excellent program management, relationship-building and administrative expertise. Accomplished in training new employees and mentoring established associates to drive continuous improvement. Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Medical Records Supervisor
Change Healthcare-Alpharetta, GA
December 2016 to June 2024
Worked remote from 2020 - 2024
Logged all requests for medical records into spreadsheets. Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
Set up patient charts and documented information in various company software. Streamlined day-to-day office processes to meet long-term goals. Entered patient insurance, demographic and health information into software and confirmed records. Determined and implemented techniques to improve medical records retrieval process. Managed the day-to-day functions of the office.
Maintained complete confidentiality in accordance with organization and legal requirements. Call Center Agent
TeleNet Marketing Solutions-Athens-GA
October 2014 to December 2016
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis. Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Completed 150 outbound calls per day with average conversion rate of 88%. Evaluated customer account information to assess current issues and determine potential solutions. Implemented services to assist company in maintaining exceptional client service ratings on external audits.
Bank Teller
Citibank-Lawrenceville, GA
September 2010 to August 2014
Maintained optimal financial controls by securing funds and making accurate transactions. Verified amounts and integrity of every check or funds transfer. Responded and assisted customers with account inquiries and updates. Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings.
Reconciled cash and checks against computer records at end of shift. Entered transactions into computer and issued customer receipts. Education
High school diploma
Central Gwinnett High School - Lawrenceville, GA
Skills
• Medical records
• Data entry
• Cold calling
• Program management
• Medical Scheduling
• HIPAA
• Process improvement
• Filing
• Customer service
• Medical records
• Patient care
• Continuous improvement
• Administrative experience
• Customer service
• Continuous improvement
• Medical Billing
• Insurance verification
• Laboratory experience
• Leadership
• Phone etiquette
• Leadership
• Mentoring
• HIPAA
• Medical terminology
• Mentoring
• EMR systems
• Medical terminology
• Marketing
• Medical office experience
• Organizational skills
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