Support Analyst Medical Imaging

DARLA DILLMAN

Oconomowoc, Wisconsin ***** 262-***-****

ad8xql@r.postjobfree.com www.linkedin.com/in/darladillman I am a highly technical individual with excellent communication skills. I effectively communicate with healthcare professionals and document technical issues and solutions. Ensure patient demographic security and compliance with HL7 transmission protocols. Understanding of clinical workflow in a medical imaging environment. Expert knowledge of DICOM and/or HL-7 standards. Familiar with basic scripting languages such as SQL, DB2, VB, Python and PowerShell. I understand logical steps for troubleshooting technical issues related to medical imaging systems to quickly resolve complex problems to ensure DICOM integrity. I am knowledgeable in writing queries for SQL and DB2 databases to manage and maintain information related to medical imaging including Interface Management. Ohio Health (contract through Eight Eleven Group DBA Medasource) Healthcare Support Analyst, •October 2, 2023 Last Day of employment March 15, 2024

• Support clinical neurophysiologist and clinical staff on Nihon Kohden EEG System integration including process workflow and security system including network platforms hosted on VMware Horizon. Documented log files for Nihon Kohden neurology EEG systems, Neuro Workbench, for cross team knowledge base.

• Collaborate with Project Management, Physicians, Administrators, and Site Engineers to optimize platform with Nihon Kohden EEG system. Assisted with other project teams in the imaging space for Endoscopy dictation and Electronic Intensive Care Unit (eICU) services.

• Configured user specific features within Nihon Kohden, Neuro Workbench software used for EEG patient testing including montage patterns nd wave form display of study. Implementation, deployment and testing in the VMWare environment. Process improvement plan tracking through Imprivata and Viso. MERATIVE (acquired IBM WATSON HEALTH), Hartland, Wisconsin PACS Support Analyst, July 1, 2022 through July 24, 2023 Delivered end-user support through analytical troubleshooting of PACS (Picture Archiving and Communication System), IBM Db2 database, SQL queries, Jira development reporting, Mirth HL7 interfaces used to integrate Clinical Systems on Electronic Medical Records (EMR), GECentricity iCare, and Epic platforms.

• Provided customer with remote training as Ortho PACS support software specialist, solving complex problems they experienced with importing patient images into PACS patient’s record. Implemented health checks on site’s network connection between DICOM devices or other hardware interface that restricted dataflow, with patient record corrections often required if study was sent to wrong patient or demographics needed corrections.

• Assisted with configurations of user permissions granted in software through Group Policy in Microsoft’s Active Directory, which required each site’s administrator to create for each user group. Ortho PACS software pulls user permissions based on those granted by Group Policy in Active Directory.

• Collaborated with account’s PACS administrator, network administrator, and site engineers to optimize system with ORTHO PACS images and DICOM standards.

• Continued to learn as technology evolved. Earned the IBM Cloud Certification as well as taking courses from Waukesha County Technical College to advance skills toward certifications in AWS Cloud, HL7, SQL Database, Cisco, and Microsoft Azure. IBM WATSON HEALTH, Hartland, Wisconsin (continuous dates of employment) November 2009 though June 31, 2022 This position held from 2017-2022

• Health Information Management of DICOM conformance standard and file structures, DCM and JPEG images for PACS (Picture Archiving and Communication System), using IBM Db2-/ SQL-based database.

• MIRTH HL7 Interface to Clinical Systems on both EMR (Electronic Medical Records), GE Centricity iCare, and Epic platforms.

• Ran Db2 queries for keeping database optimized and reports for sites record count as Ortho PACS support software specialist, providing customer with remote training and solving complex problems experienced with importing patient images into PACS patient’s record.

• Worked in collaboration with customer’s PACS administrator, network administrator, and site engineers to optimize system with ORTHO PACS images and DICOM standards.

• Continued training in both Database Db2 administration and HL7 Certification. THOMSON REUTERS (BETA Systems), Brookfield, Wisconsin Wealth Management Specialist, 2016

• Supported call queue available to Thomson Reuters (BETA Systems) clients typically 24 / 7.

• Managed, coordinated, and resolved incidents as quickly as possible.

• Drafted notifications for clients in advance of any planned events (changes and system maintenance) that may cause disruption in service for any of company’s products, as well as firm notifications for unplanned outages. Darla Dillman, Page 2

GE MEDICAL, Waukesha, Wisconsin

Database Administrator (Contract), 2015

• Configured user accounts and built database setup tables for new products in PEGA as part of account management.

• Tested Platform, Product Controllership Leadership (PCL) / Change Orchestration Process (COP), Global Product Mart (GPM), and Pega UDI Database Publication Management (UDI PM), newly implemented platform, for FDA compliance for Global Market’s use for GE Platform being implemented.

• Developed technical training material for product controller ship design, system implementations, and data flows.

• Handled user access request mechanism and account setups for Pega PCL / COP and other Track platforms.

• Partnered with IDM teams to establish common digitized user access request processes.

• Identified master data disconnects between various systems and developed and executed plans to remediate gaps. PROHEALTH CARE, Waukesha, Wisconsin,

Technical Support Analyst, May 19, 2008 to August 22, 2013

• Datacenter monitored systems, ran data backups, performed data restores. Tape Library Offsite storage of database backup operations.

• Supported end users on all platforms used at the hospital, which included Centricity, iCare, Epic and GPMS user configurations, SharePoint, Call Management, pager configuration, Cisco VOIP setup, and Service Desk call management.

• FOB Security using Citrix, Access Gateway to workstations located inside of the network from offsite locations using both tried out PC and Mac Citrix Access Gateway setup, configuration, and troubleshooting. EDUCATION

WAUKESHA COUNTY TECHNICAL INSTITUTE, Pewaukee, Wisconsin Associate of Science (A.S.), Electronics Technology, 1990 Associate of Science (A.S.), Network Specialist (Expected completion December 2024) Database Administration Certification (Expected completion December 2024) ALVERNO COLLEGE, Milwaukee, Wisconsin

B.S., Communications Management & Technology

Attended 2006-2011

AWS Cloud Technology Solutions Support Specialist Certification (Expected Completion December 2023) SQL Server Administration 2019

CERTIFICATIONS

• I.T. Network Support Certificate

• SQL Server 2012

• Cisco Certification (CCNA)

• AWS Cloud computing certification December 2023

• Database Administration Certificate

• A+ Certification, 1990

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