Customer Service Representative

ROMARIO GIBSON

ad8xpg@r.postjobfree.com 504-***-**** 6104 Victorian Drive

Marrero, LA 70072

Summary

CUSTOMER SERVICE REPRESENTATIVE-

Personable and dedicated Customer Service Representative with extensive experience in the COMCAST industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

FOOD and NUTRITION SUPERVISOR-

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

Report Generation

Report Creation

Credit Card Payment Processing

Calm and Professional Under Pressure

Verbal and Written Communication

English Fluency

Call Documentation

Understanding Customer Needs

Customer Data Confidentiality

Team Building

Maintenance & Repair

Vegetarian Diets

Supervision & Leadership

Experience

Hyatt Regency Supervisor

Aramark Marrero, LA

Food and Nutrition Supervisor

03/2021 - 01/2023

Knows How To Maintain Cleaning Machine From Stewarding Department 6 Months

Work Stewarding At West Jefferson Hospital In Stewarding For 2 Years Then StewardingSupervisor For 1 Year

Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.

Established healthful and therapeutic meal plans and menus for individuals with health conditions.

Educated employees by serving as nutrition resource to departmental and healthcare staff to enhance nutritional services.

Researched and identified ingredients and nutritional components of foods, diets and menu choices.

Provided care ranging from nutrition education to nutrition support for patients with variety of medical conditions.

Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.

Recommended appropriate feeding schedules and methods to meet nutritional needs and abilities.

Comcast Montego Bay, Jamaica

Customer Service Representative

06/2018 - 08/2019

Upheld quality control policies and procedures to increase customer satisfaction.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Consulted with customers to resolve service and billing issues.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Education and Training

Petersfield High School Jamaica,WI

High School Diploma

07/2017

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