Customer Service Sales Specialist
Resume:
SHALVINA CHAND
DATA TECHNICIAN AND SALES SPECIALIST
Concord, United States of America • +1-925-***-**** • ad8xpd@r.postjobfree.com • LinkedIn URL: linkedin.com/in/shalvina- chand-52a545329
SUMMARY
To secure a responsible career opportunity that will fully utilize my experience and skills, while contributing to the success of the company.
SKILLS
Customer Service Excellence
Administrative Support
Data Management
Sales and Retail Management
Technical Proficiency (Microsoft Office Suite)
Communication Skills
Problem-Solving
Cash Handling
Organizational Skills
Team Collaboration
WORK EXPERIENCE
Data Technician, Vodafone Fiji Limited 2017 – 2024
• Executed accurate and timely data collection and initiated recovery activities to minimize risk and optimize returns.
• Provided general sales support and assistance for M-PAiSA services.
• Managed recharge reconciliation and addressed data-related issues.
• Handled cash transactions, ensuring accurate balancing.
• Assisted with monthly stock take and device setup for customers.
• Conducted SIM registrations and replacements, liaised with device repair centers, and updated customers on repair statuses.
• Performed additional tasks as assigned by the Shop Manager. Sales Assistant, Greenpower Supplies 2015 - 2016
• Delivered exceptional customer service to enhance satisfaction and retention.
• Maintained high standards of store condition and merchandising.
• Ensured inventory levels were optimal and accurately reflected in the store.
• Identified and addressed customers' needs, providing recommendations and product displays that met those needs.
• Stayed informed about product information and accurately conveyed features and benefits.
• Undertook other tasks as assigned by the Manager. Office Admin/Sales Executive, Media Management 2014 - 2015
• Welcomed visitors and directed them to appropriate personnel.
• Managed clerical duties including phone calls, email correspondence, and file maintenance.
• Handled office supply purchases and oversaw equipment and facility maintenance.
• Ensured high customer satisfaction through excellent service and maintained store conditions and merchandising standards.
• Performed additional relevant duties as needed.
Office Admin, AUSLEC Electrical & Industrial Supplies 2013 - 2014
• Performed clerical tasks such as handling phone calls and responding to emails.
• Maintained and organized general office and vendor files.
• Managed store condition and merchandising standards, and ensured the store was fully stocked.
• Identified and met customer needs, recommended appropriate items, and provided detailed product information.
• Undertook other tasks as assigned by the Manager. Sales Assistant, Dickson International 2012
• Provided high-level customer service to ensure satisfaction.
• Maintained excellent store conditions and merchandising standards.
• Identified customer needs and made suitable recommendations.
• Welcomed customers, kept up to date with product information, and described product features and benefits.
• Performed additional duties as required by the Manager. Office Assistant, Westlane Travel & Tours 2011
• Managed clerical tasks including mail sorting and distribution.
• Maintained office files and welcomed visitors.
• Answered phone calls, responded to emails, and delivered messages.
• Ensured smooth office operations.
EDUCATION
Certificate in Intro & Advanced Computing
Computer Studies Center
2011
High School Education
Jasper Williams High School - Fiji
2007 - 2010
HOBBIES & INTERESTS
• Socializing
• Keeping updated with new software and programs
• Traveling
• Reading
• Cooking
LANGUAGES
• English
• Hindi
REFEREES
Mr. Saneel Chand
Regional Manager
Vodafone PNG Limited
Phone: 9998431
Email: ad8xpd@r.postjobfree.com
Ms. Artika Rina
Shop Manager
Vodafone Fiji Limited
Phone: 9998241
Email: ad8xpd@r.postjobfree.com
Mr. James Sharma
Roadshow Team Lead
Vodafone Fiji Limited
Phone: 9998225
Email: ad8xpd@r.postjobfree.com
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