Digital Marketing Customer Service

Viviana Martinez

*** **** ****** ****** **, ***** • 760-***-**** • ad8xio@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Motivated, results-driven and proficient store manager dedicated to hiring top-level sales associates to perform their tasks in order to establish our business. Coordinated with mentoring team members on POS system operation, customer service strategies, and sales goals.

EDUCATION

Coursera

Google Course Certificate: Foundations of Digital Marketing and E-commerce

Google Course Certificate: Attract and Engage with Digital Marketing

Ramona High School 2016-2020

EXPERIENCE

Little Caesars, Poway/Ramona, CA

General Manager July 2018 - July 2022

Manage and process cash and credit transactions totaling $2,000 daily

Helped customers complete purchases, locate items and join programs to promote loyalty, satisfaction and sales numbers

Oversaw weekly and seasonal merchandising and signage changes to promote specific products

Worked in cooperation with other Crew Members to achieve our sales goal everyday

San Diego Country Estates The good life Ramona, CA

Housekeeping/ Front Desk Agent July 2022 - May 2023

Ensure all areas of guest rooms are clean and maintained according to the standards 2-4 rooms a day, contributing to a pleasant positive guest experience

Provide accurate, descriptive hotel information to guest and callers, answering phone calls promptly in a polite and professional manner

Prepare and distribute resort communications such as rule reminders, violation notices etc.

1 Shot Energy Henderson, NV

Logistics & Fulfillment

Managing and completing 100+ orders per day

Tracking/ Predicting inventory to ensure our business doesn’t run out of product

Create content for our TikTok page to promote our products in hopes to collaborate with other businesses

AWARDS

Be Epic Grand Pacific Resort November 2022

TECHNICAL SKILLS

Proficient in Microsoft Word, PowerPoint, Excel and Outlook on both Windows and Mac systems

Knowledge of social media platforms including Facebook, Twitter, and Instagram

Digital marketing and e-commerce

SOFT SKILLS

Communication

Teamwork

Self-management

Customer service

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