Viviana Martinez
*** **** ****** ****** **, ***** • 760-***-**** • *******************@*****.***
SUMMARY OF QUALIFICATIONS
Motivated, results-driven and proficient store manager dedicated to hiring top-level sales associates to perform their tasks in order to establish our business. Coordinated with mentoring team members on POS system operation, customer service strategies, and sales goals.
EDUCATION
Coursera
Google Course Certificate: Foundations of Digital Marketing and E-commerce
Google Course Certificate: Attract and Engage with Digital Marketing
Ramona High School 2016-2020
EXPERIENCE
Little Caesars, Poway/Ramona, CA
General Manager July 2018 - July 2022
Manage and process cash and credit transactions totaling $2,000 daily
Helped customers complete purchases, locate items and join programs to promote loyalty, satisfaction and sales numbers
Oversaw weekly and seasonal merchandising and signage changes to promote specific products
Worked in cooperation with other Crew Members to achieve our sales goal everyday
San Diego Country Estates The good life Ramona, CA
Housekeeping/ Front Desk Agent July 2022 - May 2023
Ensure all areas of guest rooms are clean and maintained according to the standards 2-4 rooms a day, contributing to a pleasant positive guest experience
Provide accurate, descriptive hotel information to guest and callers, answering phone calls promptly in a polite and professional manner
Prepare and distribute resort communications such as rule reminders, violation notices etc.
1 Shot Energy Henderson, NV
Logistics & Fulfillment
Managing and completing 100+ orders per day
Tracking/ Predicting inventory to ensure our business doesn’t run out of product
Create content for our TikTok page to promote our products in hopes to collaborate with other businesses
AWARDS
Be Epic Grand Pacific Resort November 2022
TECHNICAL SKILLS
Proficient in Microsoft Word, PowerPoint, Excel and Outlook on both Windows and Mac systems
Knowledge of social media platforms including Facebook, Twitter, and Instagram
Digital marketing and e-commerce
SOFT SKILLS
Communication
Teamwork
Self-management
Customer service