Assistant Manager Administrative
Resume:
A D M I N I S T R A T O R
E L I Z A B E T H M E S A J U S I N O
*** **** ***** ** **,NY 10034
ad8xci@r.postjobfree.com
C O N T A C T
S K I L L S
Bilingual
Ability to multi-task, with strong
organization and time management skills
Strong aptitude in leadership, training and
development
Proficient in MS Office
(Outlook/Word/Excel/Access/PowerPoint)
Proven aptitude for problem solving and
relationship building skills
Excellent written and communication skills
Proficient in EMR software
(Nextech/EPIC/Athena/ECW)
E X P E R I E N C E
CityMD Summit Health Village MD
Assistant Manager
COLUMBIA UNIVERSITY MEDICAL CENTER
College of Dental Medicine
2021 - 2024
2014 - 2021
ASSISTANT MANAGER
ADMINISTRATIVE ASSISTANT
Administrative support for daily operations for two dental clinics, working with more than 100 providers on a rotating basis, and a patient volume of over 1,000 patients a month. Conceptualized the clinical practice schedules and all operations pertaining to clinical activity; management of scheduling practice hours and chair allocations. Researched and responded to financial inquiries from patients, physicians and managers. S U M M A R Y
Healthcare professional with proven abilities in
project planning, process improvement, staff
development, and provider relations. Highly
organized with the ability to manage multiple
assignments efficiently under pressure while
meeting tight schedules.
Yager Aesthetics
2011 - 2017
PATIENT CARE REP & PATIENT COORDINATOR
Oversaw & scheduled pre-operative & post operative appointments, ensuring patients were well- prepared, understood procedures, and provided necessary information. Managed the financial aspects of patient interactions, handling billing inquiries, processing payments, and walking patients through credit applications such as Care Credit & Alpheon. Ordered surgical supplies such as implants and postoperative girdles Implemented efficient scheduling systems for pre-operative consultations, optimizing clinic resources. Maintained accurate and confidential patient records, ensuring compliance with privacy regulations. Educated patients about surgery and injectables while on their consultation in person, through phone or email, engaging in extensive in-person, phone, and email conversations about beauty, skin, and wellness.
Assisted individuals with skincare questions and recommended suitable skincare products. Obtain all necessary referrals, ensure that all necessary medical records, labs and imaging are available for clearance before surgery.
Orchestrated and ensured the successful administrative, financial, and operational aspects of a CityMD site.
Spearheaded a patient-centric urgent care experience, overseeing the facility from welcome to departure, and maintaining an inviting environment.
Demonstrated an entrepreneurial spirit by taking a proactive approach to business operations. Key achievements and responsibilities.
Effectively handled scheduling, operational coverage, PTO, and payroll hours for the entire site staff. Monitored patient flow, managed daily front and back-office operations, and ensured seamless registration processes.
Collaborated with HR to develop staff development plans, managed employee relations issues, and assisted with clinical aspects when needed.
Demonstrated leadership by opening and closing the site, conducting departmental meetings and on-site training sessions.
Led, coached, and evaluated the performance of all staff, implementing corrective measures to uphold the CityMD culture . (with the exception of medical providers) Facilitated departmental meetings and training sessions. Engaged with patients to address concerns, maintained patient confidentiality in accordance to policy and procedure as well as HIPAA requirements.
Conducted daily inspections for cleanliness and operational repairs, partnering with corporate departments for operational and patient issue escalation.
Contact this candidate