Social Media Executive Team

Penny Burcham

Winterville, NC 304-***-**** ad8xc8@r.postjobfree.com

PROFESSIONAL SUMMARY

• Empathetic and excellent communications skills with 20+ years of experience.

• Creative ability for independent and collaborating tasks with leadership skills and efficiently.

• Maintaining confidentiality, diplomacy, and compliance to resolving problems in a timely manner. KEY SKILLS

Executive team leadership, Client/Vendor relationships, Quick learner, Strong verbal communication PROFESSIONAL EXPERIENCE

SDS ECR NA Specialist I, L4 Amazon.com Services LLC Seattle, WA 10/2015 – 9/2024

• Cultivated strong business relationships with clients to drive business developments.

• Administered empathy and positive communication skills to our client and business associates for escalations to the CEO, social media, and BBB escalations for each individualized client incident.

• Collaborated and directed systematic issues with escalation teams on delivery, shipping and routing issues to a positive resolution. Lowe’s South Point, OH 05/2014-10/2015

Detail, Wallpaper and Special order Sales

• Creative solutions and ideas for the client’s projects with the client’s needs in mind including executed Levolor Window Treatments trim to Size per the contractors and client requests.

• Successfully cross trained in all departments including specialized in paint applications and mixing color hues including delegated, trained and supervised other employees.

• Initialized orders windows and doors, floor and wall treatments for the contractors and clients.

• Managed inventory audits and preparation.

Wendy’s Proctorville, OH 10/2013-10/2015

Front counter sales and drive through coordinator.

• Successful communications and empathy skills with client’s, team members, and management,

• Working with disabled and special needs individuals including Autism.

• Managed accurate food and inventory audits for Food Service standards. Health Unit Coordinator Woodland’s Retirement Community/Foster Foundation Huntington, WV/ 06/2012 - 02/2013

Staff coordinator fulfilling roles of primary Human Resource Department/Front Office in a fast-paced environment.

• Planned and executed assistance with the directed recruitment/training/staff development initiatives to maximize productivity and patience care including development of training booklets.

• Administrated confidential employee’s files including licenses, certifications, trainings, and updating staff service files.

• Cultivated strong business relations with the residents and staff to drive business developments.

• Planned and executed as the community recreation director and receptionist when needed.

• Administered objective data comparisons in account payable/accounts receivable and spreadsheet development.

• Managed OSHA reports, termed records, storage system developed and organized for long-term record storage.

• Executed maintenance for the Xerox WorkCentre Multifunction Printers with certified training. SKILLS

Outlook – Slack – Chime - Quip – Quick Books – Microsoft Office Word 2021 – Microsoft 365 - Microsoft Publisher 2021 – Epic EHR – Internet Explorer Medical Records Systems EDUCATION

Bachelor of Science-Computer Science, Minor – Mathematics and Economics, Marshall University – MU, Associate of Science

(AS), Huntington, WV, August 1986

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