Customer Service Data Entry
Resume:
Viviana Duque
Oakland Gardens, NY *****
ad8x5n@r.postjobfree.com
Experienced Customer Service Professional with over 8 years of experience in Data Entry Clerk, telephone and face to face customer service and customer care. Hoping to use my experience and skills to effectively fill the available position.
Professional Experience
June 24 – July 19 2024
BILINGUAL SPANISH INTAKE SPECIALIST
Noor Staffing Group-Hotel Capital
• Coordinates the availability of beds for the Emergency Shelter clients as well as contacts various referral agencies and partners to advertise vacancies when appropriate for the programs.
RESPONSIBILITIES/REQUIREMENTS
• Assesses immediate housing needs for people seeking shelter.
• Retrieves and returns calls on a daily basis for emergency shelter, manages the call log.
• Completes the Diversion assessment forms with every client who identifies a need for shelter.
• Connects the clients, when necessary, with services and financial assistance to help them return to permanent housing instead of emergency shelter.
• Conducts intake interviews for potential incoming client once diversion is complete.
• Prepare a goal and care plan with the client that focuses on acquiring permanent housing.
January 2023 – February 2024
CASE WORKER HANAC Harmon JVL Older Adult Center .
Make phone calls to senior citizens who are homebound, to maintain friendly contact and perfom “needs” assesment.
Assist senior citizens with interpreten forms and notices.
Refer the eldery lo local services providers and city agencies To obtain benefits/services as needed.
Completing Applications benefits as Medicare, Snap, and housin Develop and maintain service worker logs.
January 2017 – March 2020
DATA ENTRY LeVian Corporation - Great Neck,
Mantain Database by entering new and update items
Prepare data for computer entry by compiling and sorting Information.
Verify data input and make necessary corrections.
Created and Print Certificates of Authenticity
Comply with data integrity and security policies.
Organize certificates for missing information .
Organize and distribute daily mail
Keep record of the mail periodically verify batches to ensure proper sorting.
Maintain and order office supplies.
Prepare the invitation cards-Prepare the gifts for the annual event in Las Vegas.
December 2015 – December 2016
FRONT DESK – STEINWAY PHARMACY
Mantain the sales floor by restocking shelves,checking in Vendors, updating pricing information and completing
Inventory direted by the store manager.
Handle customer transactions and operate cash register.
Greet customers, help customers, and keep the store well organized.
April 2012 – November 2015
PASSENGER SERVICE AGENT - Swissport JFK Airport
Assisting arriving passengers by ensuring that all Custom documentacion was property completed.
Answered inquiries regarding transportation connections, immigration forms; escort VIP passengers, luggage claims.
Responsible for general declaration of flights; clear with customs and agriculture.
Provide translation for Spanish speaking passenger
Accompanied children and VIP special needs customers through customs.
Skills
Positive
Adaptable
Empathetic
Problem Solving
Possitive Attitude
Bilingual (English – Spanish)
Expert Data Entry
Microsoft Word
Education
Associated Degree in Office Management & Accounting
Basic Computers -Certification
Empresarial Information Systems, Cali, Colombia 2002
CG-1 Office Technologies: Microsoft Word, Excel, PowerPoint
University Santiago de Cali-Colombia 2000
American Business School Cali-Colombia
References
Available upon request
Contact this candidate