General Manager
Resume:
Luis Rosa
Over ten years of Management experience
Raleigh, NC 27604
ad8x58@r.postjobfree.com
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Route Manager for NC
FleetWash - Raleigh, NC
June 2022 to December 2022
I’m responsible for • scheduling, billing, jobsite quality, safety/compliance, fleet and equipment maintenance
• hiring, training and development of new operations managers
• assist managers in their allocated areas by helping them set and maintain objectives
• establishing district objectives that coincide with regional and corporate goals
• analyzing sales and P&L statements
Multi site General Manager
Action Logistics - Newville, PA
October 2017 to May 2022
My responsibilities were and started with interviewing potential candidates, hiring of all new employees, completing all new hire packets and paperwork
Running background checks and setting up drug screening, completion of payroll weekly for all sites in my area,
Handling day to day operations on the inbound docks at multiple Office Depot warehouse Assigning work assignments to supervisors
Documenting and supervise Training of all new employees Data entry, submitting daily piece counts on inbound merchandise Submitting billing daily, verifying truck loads, conducting monthly safety meetings, weekly safety observation and safety record keeping for osha safety requirements 1. And marketing for new business
General Retail Manager
Circle K - Tampa, FL
August 2014 to September 2016
Manage total store level operations, including staff hiring, training, evaluation and work schedules. • Handle budget planning and tracking, accounting and payroll.
• Coordinate inventory control, receiving; merchandising (plan-o-grams) and store maintenance.
• Implementation and Training of Company Policy and Procedures
• Attend Monthly Management Meeting with Market Manager • Staff Supervision - Thirteen (13) Employees
Key Highlights:
• Within first eighty (80) days of employment with the company, successfully reduced Audit deficiencies from a historical result of 2.8 to a .54. A company standard for a profitable store is a .58 Audit Result.
• Secret Shopper Surveys - 100% ratings for each survey done.
• Star Shopper Surveys - 95% and above ratings for each survey done. General Retail Manager
Radiant/Marathon - Tampa, FL
December 2013 to July 2014
Manage total store level operations, including staff hiring, training, evaluation and work schedules. • Handle budget planning and tracking, accounting and payroll.
• Coordinate inventory control, receiving; merchandising (plan-o-grams) and store maintenance.
• Implementation and Training of Company Policy and Procedures.
• Assisted in rollout of new store location for franchise. Coordinated Grand Opening Events. Operations Manager
Clean and Go Division - Fort Myers, FL
December 2009 to March 2012
Fort Myers International Airport
• Manage all site operations, including staff hiring, training, evaluation and work schedules.
• Handle budget planning and tracking, accounting and payroll.
• Vendor relations responsibilities with Site Clients including National Rental Car Companies such as Enterprise, National, and Alamo.
• Staff Supervision varied (85 - 100) Employees.
Area General Retail Manager
Racetrac Petroleum
September 2006 to November 2009
Various Locations, Florida
• Supervised and trained store Managers in total store level operations, including staff hiring, training, evaluation and work schedules. • Handle budget planning and tracking, accounting and payroll.
• Coordinate inventory control, receiving; merchandising (plan-o-grams) and store maintenance.
• Implementation and Training of Company Policy and Procedures.
• Staff Supervision varied (20 - 25) Employees depending on location Key Highlights:
• Three promotions within first year of employment; Night Manager, Corporate Trainer, Assistant Manager. In second year promoted to General Retail Manager and area manager
• Key Contributor to revision of Corporate Manager-In-Training program manual.
• Corporate Recognition for consistency in High Rating Secret Shopper Surveys and Star Shopper Surveys.
• Achieved consistent ranking of Top 10 most profitable store within market area. Education
A.A in Hospitality management
Monroe college - Bronx, NY
1996 to 1998
High school diploma or GED
Skills
• Profit & Volume Growth (10+ years)
• Cost Containment (10+ years)
• Customer Service and Support (10+ years)
• Retail Asset Protection (10+ years)
• Vendor Relations (10+ years)
• Market Trends (10+ years)
• Forecasting (10+ years)
• Negotiation (10+ years)
• Product Placement (10+ years)
• Team Leadership (10+ years)
• Business Development (10+ years)
• Sales & Marketing (5 years)
• Sourcing
• Brand Development (10+ years)
• Product Design/Selection (10+ years)
• Strategic Analysis (10+ years)
• Communications (10+ years)
• Product Lifecycle & Development (10+ years)
• Mentoring
• Analysis & Planning Budget Development & Adherence (10+ years)
• Process Streamlining
• Customer Relations (10+ years)
• Operations Improvement Additional Skills: Bi-lingual Spanish (Speak) Computer Skills (10+ years)
• Proficient in Microsoft Word, Excel and Access Work Hi (10+ years)
• Merchandising (10+ years)
• Planograms (10+ years)
• Purchasing (10+ years)
• Recruiting (10+ years)
• Retail Management (10+ years)
• Strategic Planning (10+ years)
• Supply Chain (10+ years)
• Event Planning (3 years)
• Sales Management (10+ years)
• Pricing (10+ years)
• Profit & Loss (10+ years)
• Process Improvement (10+ years)
• Team Management (10+ years)
• Inventory Control (10+ years)
• Logistics (10+ years)
• Research
• Food Safety (7 years)
• Payroll (10+ years)
• Management (10+ years)
• Interviewing (10+ years)
• Business Analysis
• Computer Networking
• Financial Report Writing
• SAP
• Microsoft Powerpoint
• Project Management
• Supervising experience (10+ years)
• Customer service
• Warehouse management (5 years)
• Driving (10+ years)
• Manual transmission (10+ years)
• Filing
• Warehouse distribution (5 years)
• Statistical analysis
• Operations management
• Warehouse supervisor experience
• Human resources
• OSHA (5 years)
• Office manager experience
• Forklift
• Leadership (10+ years)
• Communication skills
• Computer literacy
• Microsoft Excel
• Computer skills (10+ years)
• Microsoft Word
• Customer support
• Janitorial experience
Certifications and Licenses
Food Safety
Present
ServSafe
Driver's License
Food Handler Certification
Assessments
Workplace safety — Proficient
October 2020
Using safe practices at work
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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