Human Resources Employee Relations

Maria Henze

SUMMARY:

Experienced Senior Human Resources Professional with demonstrated history of working in logistics, manufacturing, and corporate environments. Skilled in Human Resources, promote positive employee relations through inspirational leadership. Coach managers through complex employee relations situations/issues. Advise and coach managers on the implementation of strategies and policies regarding performance management, Competence Development, Talent Management, Employee Relations, Workforce Planning, Recruitment, and Compensation and Benefits to support the SML vision and KPI objectives and to maximize employee engagement. Also skilled in Bank Secrecy Act, Risk Management, Business Process Improvement, and Information Security.

EXPERIENCE:

VisionCorps, Lancaster PA 5/2023 – Current

Human Resources Manager

As an HR Manager at a non-profit organization, I have overseen HR functions across four manufacturing facilities and managed a team of government contract professionals. I have successfully implemented HR initiatives and updated the HRIS system to improve efficiency. Additionally, I developed new HR policies and updated the FMLA process to ensure compliance with federal regulations. My role also involved managing workers' compensation and enhancing the safety reporting process to maintain a safe and compliant work environment.

Led recruitment, onboarding, and talent acquisition strategies.

Managed employee relations, resolving conflicts, and fostering a positive workplace culture.

Implemented performance management systems, conducted reviews, and supported employee development.

Oversaw compensation, benefits selection, and administration, ensuring compliance with labor laws.

Managed HRIS system updates and maintained accurate employee records.

Administered workers' compensation programs and handled related claims.

Developed and facilitated training programs, including leadership development.

Ensured compliance with HR policies, procedures, and employment regulations.

Aligned HR strategies with business goals and provided strategic HR planning.

Enhanced employee engagement through initiatives, surveys, and recognition programs.

Church and Dwight Co., Inc., York, PA 9/2021 – 5/2023

Sr. Human Resources Generalist

Provide Human Resources support and leadership for all plant HR initiatives in a lean manufacturing and distribution environment. Provides strategic consulting, direction, and assistance in the execution of people or business strategies, including organizational development, staffing, talent retention, employee relations, and performance management.

Partner with operations to model, shape and assess the organization culture which fill foster a continuous improvement culture and achieve targeted business objectives.

Act as an employee advocate and ensure compliance with the Company’s human resources policies and appropriate government laws and regulations.

Work with employees and leaders to resolve employee relations issues that may include conflict resolution, performance improvement and terminations.

Assist leaders with corrective actions, performance improvement plans, suspensions, and terminations, when necessary.

Manage employee relations through all appropriate methods of engagement, communication and nurturing a positive employee environment with the use of positive employee relations practices and provide necessary education and coaching.

Leads investigations with Plant & Corporate stakeholders to support complex investigations relating to serious violations of policies and procedures governing employee conduct and recommends appropriate action.

Reviews and analyzes employee metrics and operational statistics on recruiting, productivity, turnover, employee engagement to identify trends, activities, and potential issues within each department. Applies understanding of the business to strengthen action plans and partner with leaders to implement and deliver key goals and objectives that support employee engagement plant wide.

Participates in business planning activities, identifies, and recommends human resources responses aligned to business strategy. Actively seek opportunities for continuous improvement within the human resources function and the facility, as well as make suggestions and champion action plans around those opportunities. Analyzes metrics and statistical data to identify trends and opportunities. Leads special projects to assist in developing and implementing strategies to improve areas of opportunity plant wide. Coaches’ leaders on leading and managing change with a focus on driving change and utilization of change management tools.

Toppan Interamerica, Inc., Morgantown, PA 9/2019 – 9/2021

Human Resources Generalist

Originate and lead HR practices and objectives that provide an employee-oriented, high-performance culture. Report to site Controller, assist and advise company managers on HR issues. Drive organization effectiveness, build relationships and act as a coach.

Provide personnel policy and procedure guidance to employees and management.

Maintain up-to-date knowledge of federal and state employment law and compliance requirements.

Develop and maintain talent management processes.

Management and employee training.

Employee relations, workforce development.

Monitor employee morale and company culture.

Coordinate open enrollments, changes, and training for employee benefits programs.

Create and distribute internal communications regarding status changes, benefits, or company policies.

Administer new employee on-boarding and orientation.

Collaborate with the management team and develop effective recruitment strategies.

Identify future staffing needs.

Process complaints regarding sexual harassment, discrimination, or other instances of workplace harassment and assist in any necessary investigations and disciplinary actions.

Maintain employee personnel records.

Conduct exit interviews and corrective action if necessary.

Employee safety, welfare, and wellness education.

Respond to human resources-related inquiries.

Assist with payroll processing.

Volvo Group Trucks Operations Powertrain Production, Harrisburg, PA 3/2015 – 9/2019

Sr. Human Resource Professional

Responsible for a variety of human resource activities including providing labor relations management and support to the leadership and workforce of the Powertrain group in the activities of collective bargaining, employee relations, employment, human resources, and personnel. Provide advice, assistance and follow-up on company policies, procedures, and documentation. Coordinate the resolution of specific policy and contract related and procedural problems and inquiries.

Assist management in the administration of labor relations policies.

Responsible for human resource activities such as employment, compensation, labor relations, and benefits.

Interact with union officials on matters pertaining to employee relation concerns and collective bargaining provisions.

Assist in processing and distributing payroll.

Provide advice, assistance and follow-up on contract and company policies, procedures, and documentation.

Ensure Division/BA’s compliance with the Global Recruitment policy.

Act as the link between GBS and recruiting team, especially in assessment and evaluations.

Ensure the quality of the recruitment center delivery.

Be part of the interviews of final candidates for managerial or key positions.

Ensure that the organization compiles with local employment laws & legislation.

Utilize thorough knowledge of current applicable regional labor laws, employment laws (recruitment and selection/compensation/benefits) and experience in coaching managers through complex employee relations situations.

Utilize effective HR measures to promote positive employee relations in the work environment.

Rite Aid Corporation, Etters, PA 2012 – 2015

HR System Analyst

Daily responsibilities for over 52,000 union and non-union employees spanning 4,500 stores in 31 states; monitor and adjust overtime reports, consecutive day overtime and associate databases in Kronos and Infinium required by law. Perform queries and daily audits of missing pay rules, negative accruals, and call-in pay codes. Additional responsibilities include Kronos system upgrade, testing, web, green screen and register logs, monitoring associate’s punches at stores registers, DC’s time clock and corporate offices web. Systems and Controls, Kronos, Infinium, E-Verify, data processing. Create pay rules, daily rules shells with specified blocks and job codes. Assist store leaders with logins, set up manager permissions, register codes and employee permissions. E-Verify, responsible for ensuring I-9s for all new and rehires are subject to the E-Verify authorization process. Perform periodic audits to ensure all new hires are processed through the E-Verify system and are assigned a case number and a work authorized status. Responsible for processing, educating and guiding field management through various E-Verify case types which are not work authorized such as Name Reviews and TNC (Tentative Non-confirmation)

Responsible for ensuring work authorizations are kept up to date by following up with field management to update the I-9 and acquire new authorization documents as required based on DHS regulations. Well versed in US employment regulation and laws.

Metro Bank, Harrisburg, PA 2010 – 2012

AML/BSA Analyst

Perform analysis of financial and non-financial data in accordance with company standards. Investigate customer transaction patterns using automated monitoring software systems to identify unusual customer activity. Prepare clear and concise reports that describe, and detail unusual activity detected in the account review. Responsible to protect and enhance the reputation of the Bank with its regulators and avoid significant financial loss by;

Perform investigations of alerted transactions and complete appropriate investigative summaries including false positives, no further action, full investigations (no SAR), or SAR while collecting documentation to support conclusions.

Perform reviews of customers identified as requiring enhanced due diligence evaluations for areas such as international ownership, third party payment processors, and high-risk lines of business. Works with Store personnel and other AML Department staff members to ensure that all required information is obtained and properly documented.

Completed SARs and submit to the AML Management for review and filing with FinCEN • Completed Enhanced Due Diligence reviews on customer accounts which represent an increased risk for money laundering and terrorist financing Systems/Applications Used:

Patriot Officer (Global Vision Systems) .

Desktop for Signature (Fiserv).

Hyperion Performance Suite (Oracle) .

Aithent Fraud Manager (Aithent).

Specialized training; WireXchange (Fiserv) • World Check (Thomson Reuters) • Lexis Nexus Risk Management Solutions (Lexis Nexus) • Nautilus Web (Fiserv) • Microsoft Word and Excel AML/BSA Training Complete regular monthly AML training sessions including webinars, conference calls, hands-on training, and related current AML news articles/ releases by FinCEN, ACAMS and other AML related sources.

DHL Supply Chain, Lancaster, PA 2003 – 2010

Office administrator

Responsible for successful completion of domestic and international shipments over land and sea. Manage financial accounts, provide billing, payment and invoicing for tariffs, duties, and other shipping costs. Complete and oversee all aspects of hazardous and nonhazardous shipments to assure that all state, DOT, EPA, federal and agency rules, regulations, coding, and documentation guidelines are met.

EDUCATION:

SHRM-CP Certification, Temple University

Bachelor of Arts in Education, European EAU

Associate of Arts in Computer Science, Kaplan University

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