Customer Service Quality Assurance
Resume:
Vince Prosia
Berwyn IL *****
ad8x24@r.postjobfree.com
Profile: Over 10 years’ experience working in international trade and shipping/receiving environments in Italy. Well-versed in safety regulations to minimize workplace incidents. Directed truck drivers to load/unload shipping containers in high volume movements while meeting all quality standards. Excellent communication skills dealing with both management and staff. Ability to obtain contracts from other shipping companies. Great dealing with diverse cultures and personalities.
Skills and Knowledge:
Food Service and Preparation
Food Safety and Sanitation
Inventory Control
Quality Assurance
Merchandising Standards
Supervisory and Training
Vending and Sales
Customer Service
Harvesting Techniques
Irrigation Techniques
Soil and Plant Knowledge
Pest Control
Palletizing and Packaging
Microsoft Office
Trilingual: Italian; English; Spanish
Professional Experience:
Specialty Foods Associate, Whole Foods, Willowbrook, IL 4/2023-Present
Responsibilities: Assists customers in selecting cheese, beer, wine, housewares, and other Specialty products. Maintain accurate department signage and pricing. Follow department procedures to maintain supplies, backstock and coolers and to track product transfers and spoilage.
Deli Associate, Whole Foods, Willowbrook, IL 4/2022-4/2023
Responsibilities: Prepared items and sandwiches, which may include slicing deli meats and cheeses; kept cases and salad/ hot bars clean and well stocked and properly rotated; serves orders to customers; and processes payments.
Cook, Lou Malnati's Pizzeria, Chicago, IL 11/2020-3/2022
Responsibilities: Prepared pizza dough, sauces, and various toppings, such as tomatoes, peppers, mushrooms, onions, and meats; monitored the temperature of the pizza ovens as well as cooking times; prepared high-quality pizzas, pasta dishes and sauces, sandwiches, and additional menu items according to company recipes; monitored inventory and placing orders for more supplies as needed; plated and packaged pizzas and orders accordingly; and managed all food order slips and ensuring that customers’ orders are completed in a timely manner.
Line Cook, Panera Bread, Willowbrook, IL 9/2018-10/2020
Responsibilities: Prepared, seasoned, and cooked dishes such as soups or salads; ensured freshness of food and ingredients by checking for quality, keeping track of old and latest items, and rotating stock; and portioned, arranged, and garnished food, and served food to café staff and customers.
Waiter, Nonna D’s, Berwyn, IL 9/2017-9/2018
Responsibilities: Wrote patrons’ food orders on slips, memorize orders, and/or enter orders into computer tracking system to communicate with kitchen staff; prepare checks, itemized total meal costs and sales taxes; took orders from patrons for food or beverages; served food and beverages to patrons, and prepared or served specialty dishes at tables as required; and presented menus to patrons, answering questions about specials and menu items, making recommendations upon request.
Pro Associate, Home Depot, Downers Grove, IL 2016-2017
Responsibilities: Collaborated with customers in deciding and selecting products that best fit their needs/projects; upsold items and merchandise to contractors purchasing in bulk and generated new customer business; and assisted with loading and inventory of merchandising as well as maintained store appearance.
Marine Cargo Specialist, Contship, La Specia, IT 1997-2015
Responsibilities: Expedited safe handling and flow of produce between designated areas; directed and coordinated staff in loading, unloading, and storage of products in a fast and efficient manner; recorded and maintained inventory and inspection data; led crane operators and truck drivers in loading and unloading shipping containers safely; and ensured that operations were meeting all safety and security measures.
Education/Training: RINCON, Chicago, IL. Certificates: NCCR; OSHA; FLAGGER; First Aid/CPR, Expected: 6/2024.
Contact this candidate