Customer Service Manager

James Modkins

214-***-**** ad8wrz@r.postjobfree.com

Experienced Logistics and Customer Service Manager I have extensive experience in managerial roles within the logistics and customer service sectors, showcasing my skills in leadership, communication, problem-solving, and operational management. I’m a proven expert in the logistics and customer service industries. Currently, as the Customer Service Manager at Bron Tape,I specialize in managing operations, enhancing financial performance, driving organizational initiatives, and delivering strategic growth and process improvements. My approach to logistics and customer service is driven by a philosophy of excellence and ownership, which has propelled me to notable accomplishments such as mentoring and developing staff, implementing innovative solutions, and consistently achieving high standards of quality and safety. Outside of work, I’m passionate about community service and committed to making a positive impact both professionally and personally.

Leadership Competencies Technical Mastery

Strategic vision Logistics operations

Team development Inventory management

Operational excellence

Process optimization

Exceptional communication skill

Forklift operation

Quality assurance

Proficiency with shipping and receiving processes

Excel, Word, Access, PowerPoint, Sharepoint

WORK EXPERIENCE

Customer Service Manager, Bron Tape 04/2021 – PRESENT

Communicated vision, strategy, and expectations clearly to the team.

Identified and implemented process improvements to enhance financial performance.

Managed operations departments including Receiving, Put Away, Picking, Packing, Value-Added Services (VAS), Fulfillment, Shipping, and Inventory Control.

Designed, strategized, and set goals for revenue growth.

Prepared regular reports for senior leadership and clients.

Met and communicated with clients regularly.

Provided creative solutions to various issues such as employee relations and profitability.

Supported and drove organizational initiatives.

Worked cross-functionally with peers and network partners to implement changes.

Trained and certified employees on various equipment. Shipping and Receiving Manager, The Trade Group 01/2017 – 04/2021

Examined contents and compared records such as manifests and invoices to verify accuracy of incoming and outgoing shipments.

Recorded shipment data including weight, charges, space availability, and discrepancies for reporting, accounting, and record-keeping.

Managed collections and posting adjustments.

Shipping and Receiving Manager, JL Industries 04/2007 – 01/2017

Demonstrated time management, organizational, and multitasking skills in a fast-paced environment.

Communicated with individuals or groups verbally and in writing (e.g., customers, suppliers, associates).

Implemented business plans by communicating goals, managing staffing and scheduling, assigning duties, and coordinating workloads.

Monitored and managed productivity by preparing and reviewing business reports.

Maintained quality and safety standards by ensuring associate compliance with policies and procedures.

Identified concerns and took corrective actions to resolve issues.

Supervised and developed associates by assigning duties, monitoring performance, and providing feedback.

Managed maintenance department operations and ensured compliance with regulations (e.g., OSHA, NFPA).

Managed financial aspects including monitoring expenses and capital expenditures, and preparing business reports.

EDUCATION

Associate Degree in Crminal Justice - Jarvis Christian College, Hawkins, Texas

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