Sr IT Support Technician

Resume of Timothy Backstrom

ad8wnt@r.postjobfree.com 303-***-****

PROFESSIONAL SUMMARY

Computer and IP network technician / administrator with over twenty years of PC computer system, Microsoft operating system, hardware and software troubleshooting experience. Has provided support at many levels over the phone and email, through virtual connection, and at desk side. 20 year U.S. Air Force veteran.

EDUCATION

University of Phoenix Nov 2012

Bachelor of Science in Information Technology w/ Concentration in Networking & Telecommunications

CERTIFICATIONS

●Microsoft Certified Systems Engineer, Windows Server 2003 / XP; Windows 2000

●Microsoft Certified Systems Administrator: Messaging, Windows Server 2003 / XP; Windows 2000

EXPERIENCE

AdventHealth Avista Hospital (Apex) Contract

Desktop Support Technician Aug 2023 – Feb 2024

Member of IT team to transfer hospital from Centura Health to AdventHealth

Built and deployed over 1000 Dell laptop and desktop computers, printers, medical and treatment equipment

Utilized SCCM to changed over entire hospital’s IT infrastructure and network to AdventHealth’s standards

Superior Farms (Prodigy Resources) Contract

Desktop Support Technician Feb 2023 – Apr 2023

Troubleshoot and repair industrial All-In-One computers, label printers, and network connections to on-floor scales.

Troubleshoot and maintain two networking rooms with routers, switches, patch panels, and UPSs

Troubleshoot and help users with issues on their company laptop and desktop computers and peripherals

Seagate (Milestone) Contract

Desktop Support Technician Jan 2022 – Feb 2023

Assisted engineers and technicians with new system builds through SCCM, moving systems' network locations, troubleshooting access to network resources in different domains, and many other issues to secure network.

Provided desktop support to lab network users after project was completed

Tesis Biosciences

Desktop Support Technician May 2021 – Nov 2021

In charge of assigning user access accounts and permissions to Xifin, IAL, Microsoft365, and Sharepoint.

Setting up networks w/ Comcast Business in 2 new offices for HIPAA compliance and security

Boulder County Elections (Compri Consulting) Contract

IT Support Technician Oct 2020 – Nov 2020

Assist setup for polling stations; including networked laptops, color printers, and computerized voting stations.

Assist voting judges and poll workers during active voting with issues with networked laptops, color printers, and computerized voting stations.

University of CO-Boulder

IT Support Desk Technician July 2015 – May 2020

●Assist over 500 users in the Student Affairs Dining Services Dept with IT and telephony related issues.

●Administer and troubleshoot Windows 7 & 10, Office 2013-365, Adobe Creative Suite & Cloud, Oracle Java, Kronos, VMWare virtual desktop services, Teams and Zoom conferencing on multiple hardware platforms.

●Use remote administration and management tools including Microsoft SCCM and Remote Desktop, VMWare Horizon, JIRA Agile ticketing, and Bomgar remote assistance software.

●Build, repair and configure laptop and desktop PCs for use on the university’s AD domain; create and restore disk images through SCCM, Macrium Reflect and PXE networked Clonezilla server.

TIAA-CREF (Experis) Contract

Computer Deployment Technician Dec 2014 – March 2015

●Upgrade 1000+ clients, local and remote, from Windows XP to 7 using Windows Deployment Services software.

●Image new and existing laptops and desktops; backup and restore user data using in-house written software.

●Install package and non-package software using SCCM and Tivoli Endpoint Manager.

Kroll Factual Data (Aerotek) Contract

Network Operations Center Technician Aug – Sept 2014

●Ensure maximum uptime of 800+ virtual Windows servers by monitoring their health and status using Microsoft System Center Operations Manager, Nagios, Big Sister II, Eracent, and PRTG Network Monitor.

Statêra

Project Analyst Oct – Dec 2013

Participated in Western Union tax law compliance data collection study and DirecTV field installer task time data collection study. Traveled to Atlanta, GA and Chicago, IL; and worked with the local company employees.

State of CO: Dept of Revenue (Adecco Staffing) Contract

IT Technician – Tier 2/Tier 3 Dec 2012 – June 2013

●Imaged computers, and upgraded newer systems using Symantec Altiris and McAfee encryption software.

●Used Microsoft Active Directory to administer computers in domain, to receive correct policies and mappings.

●Used ITIL guidance supporting 700+ clients as a member in a team to resolve approximately 18 service tickets/day concerning workstations, walk-up self-help kiosks, printers, scanners, and other IT equipment.

American Medical Response

Field IS Technician Jan 2011 – Oct 2012

●Managed and maintained all Information Systems equipment and software in American Medical Response offices in Colorado, Wyoming, Nebraska, and Kansas.

●Troubleshot and repaired all Information System issues in my area of responsibility, hardware and software, transferred to me from the Helpdesk and reported to me directly from 150+ clients.

●Used Microsoft SCCM to manage systems in my region; and FEP and Bitlocker for system security.

●Elevated issues to other support offices or outside businesses, such as Telecom, if they were beyond my capabilities and domain permissions.

Emergency Medical Services Corp.

IT Helpdesk Technician Feb 2009 – Jan 2011

●Received calls from clients with IT issues, solved immediately if possible, or sent to a local technician.

●Maintained locally or through field technicians over 60 different applications, including McAfee Antivirus.

●Used AppSense and BlackBerry Enterprise Server to manage user profiles and smartphones in the company.

●Remotely administered and configured systems with various tools, including Bomgar remote control, Microsoft System Management Server and Remote Desktop, and virtual networking.

Ball Aerospace (Consultnet LLC.) Contract

Computer Deployment Technician Nov 2008 – Jan 2009

●Picked up old computer with Windows 2000, migrated user data over to new hard drive with Windows XP, installed all user applications, configured new computer, delivered to customer and set-up.

●Deleted all old computer names from Active Directory and Microsoft Systems Management Server, and tagged all old hardware for reuse or recycle.

●Troubleshot and corrected any configuration problems with the customer.

IBM (Career Connection Inc.) Contract

Level II Computer Helpdesk Technician June 2007 – Nov 2008

●Troubleshot & repaired software & configuration problems on desktop & customer-facing computers, printers, and point-of-sale terminals in a team environment on the Sears network.

●Remotely administered & monitored systems with various tools, including IBM Tivoli, Microsoft Remote Desktop, and virtual networking.

US Dept of the Treasury (CDI Corp.) Contract

Computer Deployment Technician Feb 2006 – July 2006

●Deployed over 400 Dell Latitude laptop computers configured with Windows XP in the Western District of the Treasury Department’s Office of the Comptroller of the Currency.

●Upgraded all employees from Windows and Office 2000 to Windows XP and Office 2003.

PNTA, INC.

IT Technician May 2003 – Oct 2004

●Built, administered, and upgraded desktop computers running Windows 95, 98, NT, 2000, and XP operating systems; and Office 97, 2000, XP, and 2003.

●Built, administered, and upgraded server computers running Windows NT and 2000 Server operating systems, Terminal Services, and Exchange 5.5 and 2000 messaging systems.

United States Air Force

Workgroup Administrator Aug 1983 – Sept 2003

●Administered 48 desktop computers running Windows 9x, NT, and 2000 operating systems; and Office 97 and 2000.

●Answered users’ inquiries regarding computer software and hardware operation to resolve problems.

●Conferred with staff, users, and management to establish requirements for new systems or modifications.

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