Customer Service Forklift Operator

monekesmallwood**@Moneke gmail.com Smallwood Meadowbrook, TX +1-817-***-****

PROFESSIONAL SUMMARY

I would like to appreciate the opportunity to discuss the customer service position and warehouse qualifications with you. I invite you to contact me at your earliest convenience to arrange interview. Thank you for the consideration of my job application. I look forward to hearing from you soon. Willing to relocate: Anywhere Authorized to work in the US for any employer

WORK HISTORY

Forklift Operator at DHL

02/2022 - Current (2 years)

Assign orders and Pick orders and verify code date and item number for the orders. Drop off orders on

the pick off line for stagging. Wrap pallets manually as well use machine depends on size of load.

Warehouse Associate at TARGET DISTRIBUTING Center

10/2019 - Current (5 years)

Receive and store items and pack items

Examined incoming and outgoing shipments

Attached identifying tag and labels to materials.

Scan container labels with rf scanner to verify contents. Move boxes with pallet jack

Picker Packer at Sam s Club

01/1970 - 01/1970 (0 months)

Receive order on scanner and use cart to put pick items received from the scanner to order fill and page

at the pack station.

Customer Service Associate at TTEC

02/2020 - 03/2022 (2 years)

Answer inbound calls and assist customers with coordination of benefits and refill prescriptions,

cancelation off accounts. Transfers calls to correct department for assistance and transfer members

scripts inbound or outbound. Assist customers to submit claims. Update members demographics and

account when requested.

Customer Service Representative at Teleperformance 04/2019 - 02/2020 (1 year)

Answer inbound calls

Assist customer using empathy and probe to get accurate location of customer

Call dispatch to get service to the stranded customer. Close call

Dispatcher Customer Service at TForce Final Mile

02/2018 - 03/2019 (1 year)

Make outbound calls to drivers to provide pick up and delivery in a timely manner

Answer inbound inquiries pertaining their shipment and estimated times and assembly delivery.

Build a relationship with drivers and negotiate rates with both carriers and customers

Coordinate and track freight movements

Maintain integrity of information by ensuring all data is entered accurately and timely.

Third Party Representative at Solera

05/2018 - 10/2018 (1 year)

Responds to in bound, routine customer telephone inquiries regarding products, services, order status,

and other general questions about windshield claims. Typically uses scripted dialogue and may escalate inquiry to product. Support, billing, sales or return repair.

Logs calls and updates customer account records.

At higher job levels, may be asked to provide responses to submitted questions through out bound

calling.

Customer Service Associate II at Co op financial

11/2016 - 04/2018 (1 year)

Take incoming calls from customers about their bank account, transfer funds.

Provides information and instruction to customers to facilitate proper resolution to inquiries.

Resolves problems within bounds of authority or requests assistance from other team members or

Team Lead as necessary.

Inputs necessary information into computer system with information obtained from customers.

Maintains a high level of service with customers and meets performance targets.

Develops and maintains productive working relationship with team members.

Promotes and maintains a positive, professional image of CO OP Member Center.

Completes project work as specified by the Team Lead. Assists with call overflow from other Contact Center Teams as needed. Mortgage Loan Processor at Nationstar

02/2015 - 11/2016 (2 years)

Responsible for processing loans from set up to closing by verifying, compiling and entering borrower

information into loan processing systems.

Review loan application files to verify that all data is completed and meets standards, including the

loan type and purpose, borrower assets, liability, and employment. Verify and analyze loan documentation including income credit, appraisal, and title, while maintaining

strict compliance with all applicable federal and state regulations. Submit loans to underwriter for approval or denial letters to applicant. Performs administrative duties such as faxing,phot copying, filing and phone support.

Responsible for handling NPI policies and protect borrowers confidentiality. Roadside Assistance Agen at Dialog Direct

05/2014 - 01/2015 (1 year)

Dispatcher must obtain Information for the caller in need of roadside assistance.

Answering inbound phone calls requiring a customer s account. Make outbound calls to follow up on when necessary. Maintaining composure in escalated situations.

Building customers relationship, earning their loyalty and trust. Handling multiple responsibilities at one time.

Multi tasking, high energy environment.

Be creative and analytical problem solving passion for excellent customer service.

EDUCATION

Graduated 1970

Forklift Certification

Copperas Cove High School

Graduated 2003

Cisco College

Graduated 2006

Associate in Arts and Science

SKILLS

packing, 0 year

forklift training, 0 year

warehouse loading, 0 year

palletizing, 0 year

unloading containers, 0 year

pallet jacks, 0 year

use protective equipment, 0 year

lifting, 0 year

LANGUAGES

English, Moderate

SOCIAL NETWORKS

Facebook, https://Moneke Smallwood

Linkedin, https://Prince Weaver

ABOUT ME

I served in the military

I have a drivers license

I have management experience : 25 years

I have a security clearance

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