Customer Service Team Member
Resume:
Navida Roed
"Versatile Professional with Expertise in Customer Service, Team Leadership, and Opp.
Excellence"
Troy, MO 63379
*************@*****.***
Dynamic and customer-focused professional with a demonstrated track record in delivering exceptional service across diverse industries. Adept at fostering strong relationships with clients, colleagues, and stakeholders through attentive communication and proactive problem-solving. Possesses a proven ability to lead and motivate teams towards achieving collective goals while maintaining a positive work environment. Experienced receptionist with a keen eye for organization and efficiency, capable of managing high-volume phone lines, appointments, and administrative tasks with precision. Additionally, holds expertise as a Certified Medication Aide, combining medical knowledge with compassionate care to ensure the well-being and safety of patients. Dedicated to leveraging a unique blend of customer service expertise, leadership acumen, receptionist skills, and medical proficiency to drive success in any professional setting.
Willing to relocate to: Saint Charles, MO - -
Work Experience
L1MA
Americare Senior Living-Troy, MO
February 2023 to Present
• Monitored vital signs such as heart rate, blood pressure, and temperature to assess and document changes in patient health.
• Provided compassionate and supportive comfort care to enhance the well-being of patients.
• Assisted patients with activities of daily living (ADLs) including bathing, grooming, and dressing.
• Aided patients during meal times, ensuring they received proper nutrition and assistance as needed.
• Administered medications as prescribed and accurately documented medication administration.
• Maintained meticulous and organized medical records to ensure accurate and up-to-date patient information.
Team Member
Walmart-Troy, MO
April 2022 to November 2022
As a team member at Walmart, I consistently excelled in various tasks, contributing to the overall efficiency and success of the team. Here is a description of the tasks performed: Customer Service:
Provided exceptional customer service by assisting customers with inquiries, locating products, and ensuring a positive shopping experience.
Proactively addressed and resolved customer concerns, showcasing strong communication and problem- solving skills.
Merchandising and Stocking:
Demonstrated proficiency in merchandising by organizing and restocking shelves to maintain a clean and organized store appearance.
Contributed to inventory management by monitoring stock levels, identifying fast-moving items, and collaborating with team members to prevent stockouts. Cash Handling and Point of Sale (POS) Operations:
Operated cash registers accurately, processed transactions efficiently, and maintained a high level of accuracy in handling cash and electronic payments. Collaborated with the finance team to reconcile cash drawers and ensure financial accuracy at the end of each shift.
Team Collaboration:
Worked seamlessly with team members to achieve daily tasks and goals, fostering a positive and collaborative team environment.
Participated actively in team meetings, sharing insights and ideas for improving operational efficiency and customer service.
Inventory Control and Receiving:
Assisted in the receiving and unpacking of merchandise shipments, verifying accuracy and ensuring timely stocking of products.
Utilized inventory management systems to track and organize incoming and outgoing products. Safety and Compliance:
Adhered to safety protocols and company policies, contributing to a secure and compliant work environment.
Engaged in ongoing training sessions related to safety, loss prevention, and store policies to stay updated on best practices.
Task Prioritization and Time Management:
Effectively prioritized tasks to meet deadlines and respond to changing store needs, showcasing adaptability and time management skills.
Assisted in implementing store initiatives and promotional displays, ensuring timely execution and adherence to corporate guidelines.
Cross-Functional Support:
Collaborated with colleagues from different departments to provide support during peak hours or special events, showcasing versatility and a willingness to contribute beyond assigned roles. Participated in cross-training activities to broaden skills and contribute to various aspects of store operations.
Overall, my role as a team member at Walmart involved a diverse set of responsibilities, and my commitment to excellence in customer service, teamwork, and operational efficiency consistently contributed to the success of the team and the overall customer experience. Dietary Aide
Silex Community Care Center-Silex, MO
April 2021 to September 2021
• Implemented and maintained food safety protocols to ensure a clean and secure dining environment.
• Provided excellent meal service by delivering meals promptly and attending to any special requests.
• Collaborated with a team of professionals to plan menus that ensured a well-balanced nutritional intake for residents.
• Offered personalized nutritional support to patients by assessing their dietary needs and providing appropriate guidance.
• Executed efficient food preparation methods while adhering to established quality and sanitation standards.
• Accommodated and adhered to specific dietary restrictions and allergies when preparing meals for patients.
Crew Trainer
McDonalds-Troy, MO
March 2019 to March 2020
As a Crew Trainer at McDonald's, I consistently excelled in various tasks, demonstrating a strong work ethic and adaptability, particularly during understaffing challenges. Some key responsibilities and achievements include:
Training and Development:
Conducted comprehensive training sessions for new crew members, ensuring they acquired the necessary skills and knowledge for their roles.
Facilitated ongoing training for existing team members to enhance performance and customer service. Leadership and Supervision:
Effectively supervised and guided crew members during shifts, ensuring smooth operations and adherence to McDonald's standards.
Demonstrated leadership in high-pressure situations, managing both the team and customer interactions with professionalism and efficiency.
Customer Service Excellence:
Provided exceptional customer service by addressing customer inquiries, resolving issues promptly, and ensuring a positive dining experience.
Led by example in delivering high standards of service, contributing to improved customer satisfaction scores.
Multitasking and Time Management:
Thrived in a fast-paced environment by efficiently managing multiple tasks simultaneously, such as order preparation, cashier duties, and maintaining cleanliness. Adapted quickly to changing circumstances, demonstrating flexibility and a proactive approach to problem-solving.
Working Extra During Understaffing:
Stepped up during periods of understaffing, taking on additional responsibilities to ensure smooth operations.
Displayed dedication by working extended hours and handling increased workload, contributing to the overall success of the team and maintaining service standards. Cross-Functional Collaboration:
Collaborated with colleagues and management to address staffing challenges and implement strategies for improved scheduling and resource allocation.
Fostered a positive team spirit by promoting effective communication and teamwork, even in challenging circumstances.
Quality Control and Compliance:
Maintained a commitment to food safety and quality standards, conducting regular checks and training team members on compliance.
Assisted in implementing and enforcing McDonald's policies and procedures to uphold brand integrity. Overall, my role as a Crew Trainer involved not only training and developing team members but also actively contributing to the smooth operation of the restaurant, particularly during challenging times of understaffing.
Education
High school diploma
New Horizons - Troy, MO
2020
Skills
• Cashiering
• Cleaning Experience
• Food Preparation
• Food Production
• Food Safety
• Kitchen Experience (2 years)
• Food Service (2 years)
• Cooking (1 year)
• Dietary department experience (1 year)
• Restaurant experience (1 year)
• Serving
• Caregiving (2 years)
• Microsoft Office (1 year)
• Customer service (3 years)
• Retail experience (3 years)
• Cash Handling
• Microsoft Project
• Google Docs
• Windows
• iOS
• Mac OS
• Customer support (2 years)
• Operating systems
• Communication skills
• Microsoft Windows Server
• Adobe Photoshop (1 year)
• Childcare
• Google Docs
• Nursing
• Physiology knowledge
• Leadership
• HIPAA
• Serving
• Customer service
• Typing
• Anatomy knowledge
• Operating systems
• Cash register
• Microsoft Access
• Cooking
• Mac OS
• Microsoft Windows Server
• Retail sales
• Hospitality
• Windows
• Restaurant experience
• Medical terminology
• iOS
• Cash handling
• Dietary aide experience
• Microsoft Project
• Sales
• Medication administration
• Staff training
• Food safety
• Food preparation
• Food service
• Kitchen experience
• Cleaning
• Dietary department experience
• Menu Planning
• Active Directory
Languages
• Spanish - Beginner
Certifications and Licenses
CNA
April 2023 to April 2025
I am also a CMT
CPR Certification
Present
First Aid Certification
Present
Certified Medication Aide
Present
Assessments
Sales skills — Proficient
September 2021
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
My Objective
1. "Dedicated and results-oriented professional seeking a dynamic role in a customer-centric environment where I can leverage my organizational prowess, foster team collaboration, and deploy efficient work processes to achieve both individual and collective success. Committed to delivering exceptional customer experiences, optimizing workflows, and contributing to a positive and high- performing team culture."
2. "Detail-oriented and highly organized receptionist with a proven track record of creating a welcoming and efficient front desk environment. Seeking a role where I can leverage my exceptional organizational skills to manage incoming calls, coordinate appointments, and maintain a structured office space. Committed to delivering excellent customer service and contributing to a seamless and well-managed reception area."
Contact this candidate