Customer Service Sales Associate

Prabhpreet Kaur

** ******* *****, ********, **

Contact – 437-***-****

Email- ad8wg3@r.postjobfree.com

Professional Summary

Enthusiastic, resourceful, self-starter with excellent customer service skills. Highly organized and detail oriented. Experienced professional with strong leadership and relationship- building skills. I am passionate about sales and merchandising. Experienced in processing transactions and maintaining economic inventory. Hardworking Picker in a fulfilment and distribution environment including extensive experience to handling, quality and despatch. Committed to ensuring the sale and timely processing of customer orders in fast – paced environment. Eager to join a dynamic team that rewards initiative and high-quality service. I am seeking a position with future advancements, while giving my best to an employer. I have the strength and ambition to succeed in any environment. Continually strengthen knowledge of current trends. I love to learn new things and am always up for a challenge. I am very energetic, hardworking and accept constructive criticism and knowledgeable.

Skills

Communication and Customer Service Fluent Language

Teamwork and positive attitude Menu memorization

Problem-solving and Service Oriented Money handling

Outgoing personality Typing 60 WPM

Able to persuade others effectively Retail Merchandising

expertise.

Fashion and Retail knowledge Proper storage and preservation

Work well under pressure Microsoft Expert

Skilled multitasker and upselling Administrative Skills

Packing and despatch orders Loading and unloading

Inventory and stock management Fast order processing.

Good physical strength and stamina Heavy lifting up to 70 lbs

Knowledge about scanning products

Experience

Retail Sales Associate Maple Leaf Home Stores Toronto, ON (June 2023-August2023)

Managed sales floor, complaints, and purchases. Maintained highly detailed product knowledge and familiarity with forthcoming product releases.

Advised customers on purchases based on their personal needs, current promotions, and other sales-based considerations.

Led up general upkeep during trading hours and after closing, including maintaining cleanliness, organizing shelves and restocking. Achieved 99% customer feedback core in the first month employment and maintained it constantly ever since.

Performed cross-sells and upsells based on customer needs to maximize store revenue.

Warehouse Associate Ups (United Parcel Service) Caledon, ON (May2023-January2024)

Securely transported goods and loaded 3 trucks at a time. Developed improved picking techniques, achieving the right first-time score.

Consistently verified that goods were handled carefully, correctly and in line with standard operating procedures to customer satisfaction.

Applied best safety practice across all picking and packing tasks, consistently verifying adherence to the companies polices.

Employed inventory management software to check and rotate items, consistently facilitating a steady flow of stock throughout the belt. Improved waste reduction levels through recycling of packaging materials.

Loaded and unloaded delivery vehicles, applying safe loading techniques to prevent stock damage. Labelling all the packages properly and twice reviewing them for the proper labels.

Proper RF scanning of the products .

Cashier No Frills Brampton, ON October2023-March2024

Received payment by cash, check, credit cards, vouchers, or automatic debits Experience with Cash registers, credit card readers, electronic funds.

Regularly communicated with suppliers and restocked them shelving and product display.

Handled closing and opening business and made that the place was clean and tidy for business each day.

Made bills and receipts for customers: sort, count and wrap currency notes.

Maintained accurate cash balance during each shift while dealing with large amount of cash.

EDUCATION: -

-Office Administration Health Services Diploma from st clair College

-High school scored 93%

-Secondary school scored 90%

-Office Administration Health Services Diploma

-Certification in Computer Skills (Microsoft Word, Excel, PowerPoint, Window operating)

- Have Smart Serve Certification

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