Customer Service Case Management

Brian C. Jarrett

**** *. ****** **** *** S., Avon, IN. 46123 / 317-***-**** / ad8wdn@r.postjobfree.com

Summary

Analytical and investigative services working within the law enforcement industry. Supervisory and investigative services within the security industry. Case management and counseling services assisting with offenders. Implementation of programs within a detention facility. Territory management and customer service within the private sector. Event security and customer service.

Skills and Strengths

Case Management

Investigation / Analytical skills

Loss Prevention Supervisor for Public Safety and Security

Operations Analysis

Customer Service

Territory Management, Sales and Marketing

Quality Control Analysis

Work Experience

Best / Gardaworld – Indianapolis, Indiana 03/2023-Current

Supervisor, Event Security / Guest Services

Maintain a visible and professional presence for Lucas Oil Stadium and the Indiana Convention Center.

Patrol assigned areas to deter unauthorized activities and ensure the safety.

Monitor access points, conduct bag checks, perform entry screenings.

Respond to security incidents or emergencies, including medical emergencies and unauthorized entry.

Provide customer service by assisting attendees, answering questions, and offering directions when needed.

Report security related incidents to the appropriate supervisor, law enforcement, or medical personnel.

Allied Universal OIC – Indianapolis, Indiana 11/2022 – 6/2023

Communication Specialist

Provided customer service with customers, tenants and support security via radio communication.

Communicated with police, fire, medical, security or local property management.

Collaborated with on-site security personnel to resolve incidents.

Identified suspicious criminal activity to ensure effective response from local law enforcement, retail center personnel and management.

Operated and monitored internal and external surveillance and CCTV.

Five Below Ship Center – Indianapolis, Indiana 8/2021 – 10/2022 Loss Prevention Coordinator

Maintained security and safety for 1.3 million sq. ft. warehouse facility.

First responder to all security and emergency situations.

Observed via CCTV and active participation for indicators of both internal and external theft.

Nordstrom Rack – Indianapolis, Indiana 12/2019 – 4/2021

Loss Prevention Detective

Maintained responsibility for building security and safety.

First responder to all store security and emergency situations.

Partnered with the store manager and other store leaders to educate employees about how to reduce loss of merchandise.

Observed customer behavior for internal and external theft.

Heritage Trails Correctional Facility –Plainfield, Indiana

Case Manager / Correctional Officer 08/2018 – 04/2019

Held interviews with newly admitted inmates using IRAS.

Conducted facility orientation for newly assigned inmates.

Monitored inmate custody, housing, job and program assignments to ensure all cases were reviewed in a timely manner.

Reviewed inmate status to determine eligibility to work in volunteer job assignments.

Stafforward – Indianapolis, Indiana

Security / Customer Service 05/2017 – 08/2022

May 2017 & July 2022 Indianapolis 500

August 2017 & 2022 Indianapolis Brickyard 400

August 2017 Indianapolis Diabetics Convention

August 2017 & 2022 Gen Con

October 2017 Red Bull Air Race of Indianapolis

Alimar Security – Indianapolis, Indiana

Security Supervisor 03/2012 – 02/2018

Carried out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities including interviewing, hiring, and training employees; planning, assigning, and directing work.

Maintained knowledge of all rules and regulations, policies, and orders.

Supervised day-to-day activities; providing training, planning, and directing work; appraise performance, rewarding, and disciplining employees; and addressing complaints and resolving problems.

Indiana Intelligence Fusion Center – Indianapolis, Indiana

Intelligence Analyst 08/2010 – 11/2011

Provided immediate support to law enforcement personnel by retrieving, analyzing and summarizing information gathered from law enforcement and external sources.

Queried databases in order to supply information specific to case needs.

Monitored all available sources of media, intelligence sources, and Homeland Security resources to timely identify incidents and patterns.

Amerisafe, Inc. — DeRidder, Louisiana

Agent Production Specialist 01/2008 – 05/2010

Territory Manager for Indiana and Northern Illinois.

Actively created and improved the relationship between agents, underwriters, marketing department, and VPS.

Attended trade shows and agent association meetings.

Achieved 110% or above of the mandatory contract requirements for the assigned territory.

Phoenix Fabricators and Erectors, Inc. - Avon, Indiana

Estimator / Sales 03/2002 – 11/2007

Averaged 3 million in annual sales within a 10 state territory.

Project estimator which included blue print take –offs, price quoting, and addendums.

Project manager incorporating bid proposals, solicitation of subcontractors, and coordination of the project work schedule.

Education

Indiana University - Purdue University Indianapolis

Bachelor of Science - Criminal Justice Graduation 05/2001

Trainings / Database Knowledge

CPR Certified / Privacy and Civil Liberties Training for State, Local and Tribal Fusion Centers / Foundations of Intelligence Analysis Training / Advanced Criminal Intelligence

Analysis to Prevent Terrorism Training / Federal Law Enforcement Analysis Training / FEMA Introduction to Incident Command System Training / Using Tradecraft to Improve Analytic Writing and Briefing / CLEAR / IDACS / JUSTIS / SAP/ CAMBAR / OIS / OCMS / INCITE / IRAS

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