Customer Service Part-Time

HEATHER PALMER

***** ******* ****, ********** *****, CA 92647

Tel: 714-***-**** Email: ad8w3t@r.postjobfree.com

SUMMARY OF SKILLS:

● 8+ years of overall Customer Service expertise

● 2+ years of Pharmacy experience

● Able to handle incoming and outgoing calls, ensure excellent customer service is delivered at all interaction, provide issue resolution and customer satisfaction, ability to multi-task in a fast paced setting

● Proficient in MS Office (Word, Excel, and Outlook), and able to type 65 wpm PROFESSIONAL EXPERIENCE:

01/2018 – Present Premium Retail Services Huntington Beach, CA Merchandising Specialist (Part-time)

• Execute in-store retail merchandising activities as outlined in project plans

• Ability to sell-in promotional displays and features to store management

• Successfully execute work and accurately report completed activity on the same day

• Maintain relationships with managers by describing product features, answering questions, and responding to special requests

• Maintain inventory, build promotional displays, and observe competitors' pricing 01/2016 – 11/2017 Walgreens Pharmacy Huntington Beach, CA Shift Leader

• Perform opening and closing procedures, count registers, balance safe, run reports

• Answer calls to members with regards to their prescriptions, prior- authorization, and deliveries, when needed

• Receive deliveries, inventory and pricing management, and order management

• Cash pickups, bank deposits, respond to register codes for approval 12/2011 – 12/2015 La Estancia Inn Fallbrook, CA

Front Desk/Event Planner

• Book On-line reservations, process credit card payments, and coordinate the schedule of the rooms

• Assign housekeeping schedules and run nightly financial reports on the employees

• Register new hotel guests and check them into room or suite

• Assist customers by providing information and resolving complaints 10/2007 – 09/2011 Ace Hardware Temecula, CA

Head Cashier/Sales Associate

• Process merchandise sales, returns, exchanges. Place special orders on-line

• Stock and face shelves, run price changes and print tags

• Build end caps and seasonal displays. Engrave key chains, cut key duplicates

• Operate paint department equipment—match & mix custom orders

• Supervise others and train new employees on POS (point-of-sale) procedures EDUCATION:

Bachelor of Arts in Business (Organizational Management) Vanguard University – Costa Mesa, CA